Apple Pay not working !

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Level 1

8 points

Apple Pay not working !

Hi ,

I just dropped my iPhone 7 plus and now my Apple Pay not working ,

when I try paying for something I start Apple Pay and it asks me to put my finger print and then to hold it near the device then nothing happen it stays on " hold near reader " .

it was working just fine before I dropped the device , I tried restarting the device didn't work then removing the card and adding it again didn't work and I tried resting the device also didn't work .

Help .

iPhone 7 Plus, iOS 11.2

Posted on Dec 15, 2017 7:23 PM

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Answer 1

Best reply

Jonathan UK

Level 10

163,775 points

Dec 16, 2017 7:25 AM in response to mr.problem

Hi

As your iPhone has been dropped and may have suffered internal damage, I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider to arrange for it to be checked and to establish any recommended service options:

US: iPhone Service Answer Center - Apple Support
Elsewhere: Apple - Support

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Answer 2

Dec 16, 2017 7:14 AM in response to mr.problem

I'm getting the same problem with my iPhone 6. Apple Pay used to work fine, but recently I've started getting the 'hold near to reader' message. I deleted and re-setup the card and it worked fine for the next transaction, then it went back to 'hold near to reader'. I'm not aware of having dropped my phone though.

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