email deleted

Question

Level 1

4 points

email deleted

a few month ago me accidentally delete my emel that had been used for apple id, so now i cant reset my apple id to format my ipad (3 generation old ipad). please help me .

iPad Wi-Fi, iOS 9.3.5

Posted on Dec 15, 2017 7:28 PM

Reply

Answer 1

Joseph_S.

Community Specialist

Dec 16, 2017 11:43 AM in response to natsume88

Hello natsume88,

Thanks for reaching out to the Apple Support Communities.

I see that you accidentally deleted your Apple ID email a few months ago, and now you can't reset your Apple ID password that you need to format your iPad. I'll be happy to help assist you with this.

If you don't have access to that email address anymore to reset your password, you may still be able to reset the password by answering your security questions. Please see this support article: If you forgot your Apple ID password , specifically:

Email, password, and security questions

Go to your Apple ID account page and click "Forgot Apple ID or password." If asked to confirm your phone number, use steps for two-factor authentication instead.

Enter your Apple ID. Did you forget your Apple ID?

Select the option to reset your password, then choose Continue.

Choose how to reset your password:

To answer your security questions, select "Answer security questions" and follow the rest of the steps.

To get email instead, select "Get an email." To reset your password, use the email that we send to your primary or rescue email address. Didn't get the email?

If asked for a Recovery Key, use the steps for two-factor authentication or two-step verification instead.

After you reset your password, you'll be asked to sign in again with your new password. You also might need to update your password in Settings on your devices.

Let me know if you have any questions.
Cheers.

Reply