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Question: slow booting MacBook pro

My MacBook Pro Late 2011 has been booting slowly ever since the last update to High Sierra 10.13.02. I also have a problem with the mouse touch pad freezing up. To get it to release I have to hit the power button quickly. I ran an ETreCheck and the report is attached. What do you think I should do. I already have 8 GB of ram so I am at the max on ram. I have over 640 GB hard drive space left. I don't want to buy a new computer since apple no longer makes a 17inch screen. Any suggestions?

EtreCheck version: 3.4.6 (460)

Report generated 2017-12-15 22:33:38

Download EtreCheck from https://etrecheck.com

Runtime: 6:25

Performance: Below Average


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Computer is too slow

Description:

slow boot up. Mouse freezes


Hardware Information:

MacBook Pro (17-inch, Late 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro8,3

1 2.4 GHz Intel Core i7 (i7-2760QM) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

Handoff/Airdrop2: not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 155

Proxy: ProxyAutoConfig

Proxy: ProxyAutoDiscovery

iCloud Quota: 43.31 GB available

iCloud Status: 3 pending files


Video Information:

Intel HD Graphics 3000 - VRAM: 512 MB

Color LCD 1920 x 1200

AMD Radeon HD 6770M - VRAM: 1 GB


Disk Information:

Hitachi HTS547575A9E384 disk0: (750.16 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 749.30 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB


MATSHITADVD-R UJ-8A8 ()


USB Information:

USB20Bus

Apple Inc. FaceTime HD Camera (Built-in)

hub_device

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

USB20Bus

hub_device

Apple Computer, Inc. IR Receiver


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 748.93 GB (682.70 GB free)

Physical disk: disk0s2 749.30 GB Online


System Software:

macOS High Sierra 10.13.2 (17C88) - Time since boot: less than an hour


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Applications/zoom.us.app

[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8) [Lookup]


/Library/Application Support/Symantec/AntiVirus

[not loaded] com.symantec.kext.SymAPComm (100.1f1 - SDK 10.8) [Lookup]


/Library/Extensions

[loaded] com.symantec.kext.internetSecurity (5.2.2 - SDK 10.11) [Lookup]

[loaded] com.symantec.kext.ips (3.5.1 - SDK 10.8) [Lookup]

[loaded] com.symantec.kext.ndcengine (1.0 - SDK 10.8) [Lookup]


/System/Library/Extensions

[loaded] com.rim.driver.BlackBerryUSBDriverInt (0.0.68) [Lookup]

[not loaded] com.rim.driver.BlackBerryUSBDriverVSP (0.0.68) [Lookup]


System Launch Agents:

[not loaded] 9 Apple tasks

[loaded] 172 Apple tasks

[running] 109 Apple tasks


System Launch Daemons:

[not loaded] 37 Apple tasks

[loaded] 183 Apple tasks

[running] 112 Apple tasks


Launch Agents:

[loaded] com.carbonite.launchd.carbonitealerts.plist (? 21f61fa7 1df5a115 - installed 2017-05-01) [Lookup]

[not loaded] com.oracle.java.Java-Updater.plist (? 0 ? - installed (null)) [Lookup]

[running] com.symantec.uiagent.application.plist (? b32da46a 36a0c8c8 - installed 2017-10-20) [Lookup]

[loaded] org.gpgtools.Libmacgpg.xpc.plist (Lukas Pitschl - installed 2017-11-30) [Lookup]

[loaded] org.gpgtools.gpgmail.enable-bundles.plist (Shell Script d032aea - installed 2017-06-19) [Lookup]

[loaded] org.gpgtools.gpgmail.patch-uuid-user.plist (? 84ce07f2 72353bc9 - installed 2017-06-19) [Lookup]

[loaded] org.gpgtools.macgpg2.fix.plist (Shell Script d7ac5146 - installed 2017-11-30) [Lookup]

[running] org.gpgtools.macgpg2.shutdown-gpg-agent.plist (Shell Script df7bd0cf - installed 2017-11-30) [Lookup]

[loaded] org.gpgtools.updater.plist (Lukas Pitschl - installed 2017-12-07) [Lookup]


Launch Daemons:

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-12) [Lookup]

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-11-27) [Lookup]

[not loaded] com.cardosystems.cardo-updater.plist (? 0 ? - installed 2015-10-26) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]

[loaded] com.jdi.vpn.VPNHelper.plist (JDI Backup Ltd - installed 2016-07-15) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-05-01) [Lookup]

[loaded] com.malwarebytes.MBAMHelperTool.plist (Malwarebytes Corporation - installed 2016-06-02) [Lookup]

[running] com.nordvpn.NordVPN.Helper.plist (TEFINKOM & CO S.A - installed 2017-09-07) [Lookup]

[not loaded] com.oracle.java.Helper-Tool.plist (? 0 ? - installed (null)) [Lookup]

[loaded] com.symantec.liveupdate.daemon.ondemand.plist (? bc39b4cd b6498469 - installed 2016-09-09) [Lookup]

[loaded] com.symantec.liveupdate.daemon.plist (Symantec - installed 2016-09-09) [Lookup]

[running] com.symantec.sharedsettings.plist (Symantec - installed 2016-09-09) [Lookup]

[running] com.symantec.symdaemon.plist (? a68b52a6 6b065d28 - installed 2016-09-09) [Lookup]

[loaded] org.gpgtools.gpgmail.patch-uuid.plist (? 42fc83f8 72353bc9 - installed 2017-06-19) [Lookup]


User Login Items:

NordVPN Status Launcher SMLoginItem - Hidden (Apple, Inc. - installed 2017-11-28)

(/Applications/NordVPN Status.app/Contents/Library/LoginItems/NordVPN Status Launcher.app)


Internet Plug-ins:

Flip4Mac WMV Plugin: 3.3.1.3 (installed 2014-08-15) [Lookup]

FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-12) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-06)

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-12-04) [Lookup]

AdobePDFViewer: 18.009.20050 (installed 2017-12-04) [Lookup]

Flash Player: 28.0.0.126 (installed 2017-12-12) [Lookup]

EPPEX Plugin: 10.0 (installed 2016-05-22) [Lookup]

o1dbrowserplugin: 5.41.3.0 (installed 2016-03-30) [Lookup]

googletalkbrowserplugin: 5.41.3.0 (installed 2015-12-11) [Lookup]

Silverlight: 5.1.20125.0 (installed 2013-05-02) [Lookup]


User internet Plug-ins:

ZoomUsPlugIn: 4.1.9338.0929 (installed 2017-10-05) [Lookup]

RealPlayer Plugin: Unknown

Stamps.com: 1.0.6 (installed 2011-11-29) [Lookup]


Safari Extensions:

[enabled] Ghostery - GHOSTERY, Inc. - https://www.ghostery.com/ (installed 2017-09-14)


3rd Party Preference Panes:

Carbonite (installed 2016-06-22) [Lookup]

Flash Player (installed 2017-11-27) [Lookup]

Flip4Mac WMV (installed 2014-05-12) [Lookup]

GPG Suite (installed 2017-11-30) [Lookup]

Symantec QuickMenu (installed 2017-10-20) [Lookup]


Time Machine:

Time Machine not configured!


Top Processes by CPU:

18% Applications

8% WindowServer

3% kernel_task

2% cardo-updater

1% logd


Top Processes by Memory:

764 MB kernel_task

339 MB SymDaemon

294 MB com.apple.WebKit.WebContent

294 MB firefox

219 MB mds_stores


Top Processes by Network Use:

Input Output Process name

61 MB 5 MB openvpn

26 KB 13 KB mDNSResponder

2 KB 1 KB netbiosd

873 B 36 B SystemUIServer


Top Processes by Energy Use:

9.64 Applications

9.28 WindowServer

9.02 cardo-updater

1.24 mdworker


Virtual Memory Information:

1.97 GB Available RAM

73 MB Free RAM

6.03 GB Used RAM

1.90 GB Cached files

0 B Swap Used


Software installs (last 30 days):

Kindle: 1.21.1 (installed 2017-11-19)

NordVPN: 4.0.2 (installed 2017-11-27)

NordVPN: 4.0.2 (installed 2017-11-27)

NordVPN Status: 1.0 (installed 2017-11-28)

Adobe Acrobat Reader DC (18.009.20050): (installed 2017-12-04)

GPG Suite: (installed 2017-12-07)

Adobe Flash Player: (installed 2017-12-12)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-12-15 21:43:39 Last shutdown cause: 3 - Hard shutdown

2017-12-15 15:13:25 SymUIAgent.app Crash [Open]

Cause: dyld: in dlopen()

/System/Library/Frameworks/CoreServices.framework/Versions/Current/Frameworks/L aunchServices.framework/Versions/Current/LaunchServices

2017-12-15 09:22:20 mdworker High CPU use [Open] [Details]

2017-12-15 08:25:09 cloudd Crash [Open]

Cause: Detected over-release of a CFTypeRef

MacBook Pro with Retina display, macOS High Sierra (10.13.2)

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Answer:
Answer:

I can't really see anything that by itself might be slowing it down, but in my opinion having both Norton and Malwarebytes installed is unnecessary. Personally I would probably uninstall Norton using their uninstaller from their website since Malwarebytes does not interfere with the running of the OS as much and is lighter and searches for known malware/trojans for Mac and not windows virii like Norton.


Also is the slowness when you're browsing or all the time? Because you have a lot of internet plug-ins and an extension.

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Question marked as Solved

Dec 15, 2017 10:10 PM in response to claimbo In response to claimbo

I can't really see anything that by itself might be slowing it down, but in my opinion having both Norton and Malwarebytes installed is unnecessary. Personally I would probably uninstall Norton using their uninstaller from their website since Malwarebytes does not interfere with the running of the OS as much and is lighter and searches for known malware/trojans for Mac and not windows virii like Norton.


Also is the slowness when you're browsing or all the time? Because you have a lot of internet plug-ins and an extension.

Dec 15, 2017 10:10 PM

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Dec 21, 2017 9:46 PM in response to claimbo In response to claimbo

Yup, NordVPN for me as well. I've been using both the IKVE2 and openvpn versions. Not sure if one of them or both being installed together are causing an issue. My rmbp doesn't go to sleep after the lid is closed either. A problem that was fixed with a clean install of high sierra, but resurfaced at some point.


Anyway, maybe nordvpn is the culprit but its hard to say. Probably a coincidence.

Dec 21, 2017 9:46 PM

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User profile for user: claimbo

Question: slow booting MacBook pro