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cracked screen and warranty

my iphone 6 is under warranty and my screen is cracked and just went blank after 3 weeks. will apple fix my phone?

iPhone 6

Posted on Dec 15, 2017 8:36 PM

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Question marked as Best reply

Posted on Dec 15, 2017 8:40 PM

Your warranty does not cover damage you caused. Apple will fix it for you but as an out of warranty repair.


If your iPod Touch, iPhone, or iPad is Broken


Apple does not usually fix iDevices except for screens and minor work they can do in their shop. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model. You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple: You can make an appointment at the Apple Retail Store - Genius Bar and take it in for service. You can also look for an Apple Store - Find a Store - Apple. You will find respective repair costs in the appropriate link:


iPod Service Support and Costs

iPhone Service Support and Costs

iPad Service Support and Costs

2 replies
Question marked as Best reply

Dec 15, 2017 8:40 PM in response to TashhMack

Your warranty does not cover damage you caused. Apple will fix it for you but as an out of warranty repair.


If your iPod Touch, iPhone, or iPad is Broken


Apple does not usually fix iDevices except for screens and minor work they can do in their shop. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model. You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple: You can make an appointment at the Apple Retail Store - Genius Bar and take it in for service. You can also look for an Apple Store - Find a Store - Apple. You will find respective repair costs in the appropriate link:


iPod Service Support and Costs

iPhone Service Support and Costs

iPad Service Support and Costs

cracked screen and warranty

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