Hello there. We just got a new iMac at church. One of our guys was setting it up (he's not experienced with mac's). When it asked him to create an apple ID, he entered (i won't actually put it all in here for security purposes): abcdefg@gmail.com
So now, it thinks his apple ID is: abcdefg@gmail.com@icloud.com
I think we've messed something up. What do we do?
If your church had an Apple ID before just sign out of the incorrect ID and sign back in with the proper ID.
There are some tips here If you think your Apple ID has been compromised - Apple Support
See towards the bottom about gaining control and signing in.
They should follow these instructions (and you must use internet recovery to wipe the disk and reinstall the original OS - otherwise it will still be tied to your Apple ID):
How to reinstall macOS - Apple Support
What to do before you sell or give away your Mac - Apple Support
I guess I should have said this before:
We got a new iMac at church a few weeks ago. It was purchased through our sound company who just installed our new sound system and video system. But we realized they gave us the wrong imac. We ordered one with faster RAM and they sent us one with slower RAM. Anyways, they kindly took the "wrong" computer and wiped it and ordered us a new computer.
So, on the old computer, we did have an Apple ID, but I'm not sure if wiping deleted the ID. Did it?
Normally, the stuff that needs to be done when a Mac is sold, the seller has to do (that would have been you); however, since this has to do with church, I'd say it should be done by the company/people who a) took and wiped your old computer and b) set up the new one.
FWIW, to make things easier, if this is not your own (personal property) computer, you should not be using your own personal Apple ID. The computer (old and new) should be set up with a "church owned/assigned" Apple ID so anyone with access to the computer can do church business on it. As the Apple ID is tied to any downloads, installs, and/or purchases, you should not have anything tied to your Apple ID on there.
On the original computer, we created an Apple ID for the church. We did the same on this "new" computer. Neither of them work. Well, the second one was screwed up. Nonetheless, neither of them work. Even the 2 step authentication doesn't work.
So.....what should I do tomorrow, when I get to church? Can I start-over?
You can try internet recovery - boot into it (takes a while), use Disk Utility to erase the drive and then let it reinstall the OS; hopefully, that would be the original OS it came with. If that works, then you can set up the computer using the church's Apple ID during the install process.
When you say "they", are you talking about me? Or about the company that took our "old" iMac?
Messed up our Apple ID
