iPhone Can't Connect to Internet

Question

Level 1

8 points

iPhone Can't Connect to Internet

So, my phone was randomly disconnecting and reconnecting me to my internet. So I looked for help and did the "Forget this network" option. Then I tried to enter the password and it says unable to connect.
Then I reset my wifi settings, same problem occured.

I restarted my phone, same problem.

Plugged my phone into my PC and updated it to the latest IOS, same problem occurs.

I don't know what else to do, my wifi works fine but my phone won't connect to it.

Also:
After entering my wifi password and attempting to connect, it connects for acouple of seconds and then says Unable to connect.

iPhone 6s, iOS 11.2.1

Posted on Dec 15, 2017 9:14 PM

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Answer 1

madra31

Level 6

9,940 points

Dec 16, 2017 5:26 AM in response to Equalkid

Does your phone connect to other wifi networks, for example, public networks? If not, there may be a hardware problem.

If it does, try the following:

Turn off the router and on the phone, reset all settings and then press the Power and Home buttons until you see the Apple logo. Turn the phone off.

Turn the router back on and reset it to factory settings. Then check and see if there is a firmware update for the router and apply it if there is one. Change the password on the router and if it is dual band try the other band.

Turn the phone back on and see if you can achieve a stable connection.

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Answer 2

Dec 16, 2017 5:53 AM in response to Equalkid

Hi

Go to a friends house / cafe try that wifi If you still have a problem make an appointment at Apple store.

Or contact Support.apple.com for posting details.

You may have a hardware /antenna fault.

Cheers

Brian 🇬-1F1E7;

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Answer 3

Dec 16, 2017 5:56 AM in response to Equalkid

Check ip address or use data

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Answer 4

Dec 16, 2017 5:58 AM in response to Equalkid

Their is many different different factors which cause internet failure.

Https://techigem.com

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Answer 5

Equalkid Author

Level 1

8 points

Dec 16, 2017 9:15 AM in response to madra31

Pretty sure it is a hardware problem. Internet works fine and everyone else in my house can connect. I have an appointment for Monday hoping for the best.

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