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Restore your iPhone, iPad, or iPod touch from a backup

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Question: backup encryption locked

I went to back up my phone before transferring to my new phone and when I go to turn off encryption in Itunes on my laptop it asks for my password. Any way around this?

iPhone 6s, iOS 6.0.1

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See the following from About encrypted backups in iTunes - Apple Support

There is no way to recover your information or turn off Encrypt Backup if you lose or forget the password.

However if your old phone is running iOS 11 or later you can make a new backup. See below from the same link:

You can’t restore an encrypted backup without its password. With iOS 11 or later, you can make a new encrypted backup of your device by resetting the password. Here’s what to do:

  1. On your iOS device, go to Settings > General > Reset.
  2. Tap Reset All Settings and enter your iOS passcode.
  3. Follow the steps to reset your settings. This won't affect your user data or passwords, but it will reset settings like display brightness, Home screen layout, and wallpaper. It also removes your encrypted backup password.
  4. Connect your device to iTunes again and create a new encrypted backup.

You won't be able to use previous encrypted backups, but you can back up your current data using iTunes and setting a new backup password.If you have a device with iOS 10 or earlier, you can't reset the password. In this case, try the following:

  • If someone else set up your device, ask them for the password.
  • Use an iCloud backup instead of iTunes. If you don't have an iCloud backup, you can make one.
  • Try using an older iTunes backup.

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Question marked as Apple recommended

Dec 16, 2017 8:57 AM in response to thomasfromkentfield In response to thomasfromkentfield

See the following from About encrypted backups in iTunes - Apple Support

There is no way to recover your information or turn off Encrypt Backup if you lose or forget the password.

However if your old phone is running iOS 11 or later you can make a new backup. See below from the same link:

You can’t restore an encrypted backup without its password. With iOS 11 or later, you can make a new encrypted backup of your device by resetting the password. Here’s what to do:

  1. On your iOS device, go to Settings > General > Reset.
  2. Tap Reset All Settings and enter your iOS passcode.
  3. Follow the steps to reset your settings. This won't affect your user data or passwords, but it will reset settings like display brightness, Home screen layout, and wallpaper. It also removes your encrypted backup password.
  4. Connect your device to iTunes again and create a new encrypted backup.

You won't be able to use previous encrypted backups, but you can back up your current data using iTunes and setting a new backup password.If you have a device with iOS 10 or earlier, you can't reset the password. In this case, try the following:

  • If someone else set up your device, ask them for the password.
  • Use an iCloud backup instead of iTunes. If you don't have an iCloud backup, you can make one.
  • Try using an older iTunes backup.

Dec 16, 2017 8:57 AM

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Question: backup encryption locked