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If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled

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Question: iforget passcode

my name sara my icloud user name **** my password ***

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Dec 16, 2017 7:10 AM in response to dido8761 In response to dido8761

First, do not publish your personal information like user name and password.


Second, you are the only person who knows that passcode. (Unless you have published it on the internet also.)


If you enter the wrong passcde too many times, your phone becomes disabled.


Once your iPhone is disabled, you are out of options. Your only choice is to restore it to new condition.


To do that:


Connect the iPhone to a computer with the latest version of iTunes running. Hold down the power button and the home button while the screen goes dark, and then the Apple appears and disappears and then the iTunes logo appears. Once the iTunes logo is on the screen of the iPhone, you can let go of the buttons. (If this is an iPhone 7 or newer, you'll hold down the home button and he volume-down button instead.)


There is a prompt on the computer screen that says there is something wrong with the iPhone. Select Restore and follow the prompts. This will erase the iPhone, and you will lose all of your content and settings.


The iPhone will be ready when it says hello on the iPhone screen.

Dec 16, 2017 7:10 AM

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Question: iforget passcode