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My I-mac is all of a sudden very slow, the red, green, yellow circle is always circling

My I Mac is very slow, hard to type an email. And the red, green. and yellow circle is always 'circling' and seems to want to stay on. I have El Capitan, Version 10.11.6. Please help me.

iMac, Mac OS X (10.6.8)

Posted on Dec 16, 2017 9:46 AM

Reply
Question marked as Best reply

Posted on Dec 16, 2017 8:04 PM

Please download and run EtreCheck, created by one of own helpers here in ASC. It is a diagnostic tool that's very useful to us in finding problems. Also it will give us further specs on your Mac. After it runs post the log file here. It will contain no personal information.

10 replies

Dec 16, 2017 11:57 AM in response to macjack

EtreCheck version: 3.4.6 (460)

Report generated 2017-12-16 15:52:15

Download EtreCheck from https://etrecheck.com

Runtime: 10:21

Performance: Poor


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.


Problem: Other problem

Description:

Finder slow after OS upgrade


Hardware Information: ⓘ

iMac (21.5-inch, Late 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac13,1

1 2.9 GHz Intel Core i5 (i5-3470S) CPU: 4-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n


Video Information: ⓘ

NVIDIA GeForce GT 650M - VRAM: 512 MB

iMac 1920 x 1080

ASUS VP228 1920 x 1080 @ 60 Hz


Disk Information: ⓘ

APPLE HDD HTS541010A9E662 disk0: (1 TB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Main (disk0s2 - Journaled HFS+) / [Startup]: 999.35 GB (166.24 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB


USB Information: ⓘ

USB20Bus

hub_device

USB2.0 Hub

Wacom Co.,Ltd. MTE-450

Verbatim Desktop USB Drive

HD103SI disk4: (1 TB)

VERBATIM (disk4s1 - MS-DOS FAT32) /Volumes/VERBATIM : 1.00 TB (705.56 GB free)

USB2.0 Hub

Western Digital My Passport 0748

Western Digital My Book 1140

My Book 1140 disk2: (2 TB)

My Book (disk2s1 - NTFS) /Volumes/My Book : 2.00 TB (1.03 TB free)

Apple Inc. FaceTime HD Camera (Built-in)

USB20Bus

hub_device

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple, Inc. Keyboard Hub

Apple Inc. Apple Keyboard

USB30Bus

VIA Labs, Inc. USB3.0 Hub

VIA Labs, Inc. USB3.0 Hub

VIA Labs, Inc. USB2.0 Hub

VIA Labs, Inc. USB2.0 Hub

Western Digital My Passport 07B8

My Passport 07B8 disk3: (1 TB)

EFI (disk3s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

My Passport for Mac (disk3s2 - Journaled HFS+) /Volumes/My Passport for Mac : 999.83 GB (792.99 GB free)

BEHRINGER X18/XR18

Focusrite Scarlett 2i2 USB

Apple Inc. MacBook Air SuperDrive


Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus


System Software: ⓘ

macOS High Sierra 10.13.2 (17C88) - Time since boot: about one hour


Gatekeeper: ⓘ

Mac App Store and identified developers


Clean up: ⓘ

/Library/LaunchAgents/jp.co.zoom.UAC-8MixEfxLaunchDaemon.plist

/Applications/UAC-8 MixEfx.app/Contents/MacOS/UAC-8 MixEfxLaunchd

Executable not found!

/Library/LaunchDaemons/com.easeus.dataprotectbackup.plist

/Applications/EaseUS Data Recovery Wizard.app/Contents/MacOS/EaseUS Data Recovery Wizard.app/Contents/Resources/EUDataDaemon.app/Contents/MacOS/eudataback

Executable not found!

~/Library/LaunchAgents/com.seagate.dashboard.plist

/Applications/Seagate Dashboard.app/Contents/MacOS/Seagate Dashboard -runMode autoLaunched

Executable not found!

~/Library/LaunchAgents/jp.co.canon.Inkjet_Extended_Survey_Agent.plist

/Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/Resources/Canon_Inkjet_Extended_Survey_Agent

Executable not found!

4 orphan files found. [Clean up]


Kernel Extensions: ⓘ

/Library/Application Support/Avast/components/fileshield/signed

[loaded] com.avast.FileShield (4.0.0 - SDK 10.12) [Lookup]


/Library/Application Support/Avast/components/proxy/signed

[loaded] com.avast.PacketForwarder (2.1 - SDK 10.12) [Lookup]


/Library/Extensions

[not loaded] com.seagate.driver.PowSecDriverCore (5.2.7 (26999) - SDK 10.4) [Lookup]

[not loaded] com_sony_driver_dsccamDeviceInfo00 (1.2.0.03040 - SDK 10.7) [Lookup]


/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.7 (26999) - SDK 10.4) [Lookup]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.7 (26999) - SDK 10.5) [Lookup]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.7 (26999) - SDK 10.4) [Lookup]


/System/Library/Extensions

[not loaded] com.wacom.kext.pentablet (Pen Tablet 5.3.3-3 - SDK 10.8) [Lookup]

[not loaded] jp.co.zoom.UAC-8Audio (1.1.0 - SDK 10.8) [Lookup]


System Launch Agents: ⓘ

[failed] com.apple.bird.plist (Apple, Inc. - installed 2017-12-01)

[not loaded] 8 Apple tasks

[loaded] 173 Apple tasks

[running] 108 Apple tasks


System Launch Daemons: ⓘ

[not loaded] 34 Apple tasks

[loaded] 184 Apple tasks

[running] 114 Apple tasks


Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-07-11) [Lookup]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a 23d420d.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]

[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2015-10-02) [Lookup]

[running] com.avast.osx.secureline.update-agent.plist (AVAST Software a.s. - installed 2017-10-24) [Lookup]

[loaded] com.avast.osx.secureline.userinit.plist (Shell Script 2fc1004f - installed 2017-10-24) [Lookup]

[running] com.avast.update-agent.plist (AVAST Software a.s. - installed 2017-12-12) [Lookup]

[loaded] com.avast.userinit.plist (Shell Script bb25154c - installed 2017-12-12) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-27) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 35e5db5d 834cfa51 - installed 2016-08-16) [Lookup]

[running] com.sony.SonyAutoLauncher.agent.plist (? a756a1bd 9d4d01b0 - installed 2015-05-12) [Lookup]

[running] com.wacom.pentablet.plist (? ? ? - installed 2013-09-03) [Lookup]

[failed] jp.co.zoom.UAC-8MixEfxLaunchDaemon.plist (? 15d12ed6 0 - installed 2015-09-25) [Lookup] - /Applications/UAC-8 MixEfx.app/Contents/MacOS/UAC-8 MixEfxLaunchd: Executable not found!


Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-28) [Lookup]

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-11-27) [Lookup]

[loaded] com.avast.init.plist (Shell Script fc55b6fa - installed 2017-12-12) [Lookup]

[loaded] com.avast.osx.secureline.init.plist (Shell Script 1bda83b1 - installed 2017-10-24) [Lookup]

[loaded] com.avast.osx.secureline.uninstall.plist (Shell Script ba7a0061 - installed 2017-10-24) [Lookup]

[loaded] com.avast.osx.secureline.update.plist (Shell Script f50a649c - installed 2017-10-24) [Lookup]

[loaded] com.avast.uninstall.plist (Shell Script 22f94791 - installed 2017-12-12) [Lookup]

[loaded] com.avast.update.plist (Shell Script 5c6ac355 - installed 2017-12-12) [Lookup]

[failed] com.easeus.dataprotectbackup.plist (? 12fff45e 0 - installed 2017-11-23) [Lookup] - /Applications/EaseUS Data Recovery Wizard.app/Contents/MacOS/EaseUS Data Recovery Wizard.app/Contents/Resources/EUDataDaemon.app/Contents/MacOS/eudataback: Executable not found!

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e e028bbd1 - installed 2013-08-12) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2016-06-22) [Lookup]

[running] com.seagate.TBDecorator.plist (? 595582c 99dce57e - installed 2016-06-23) [Lookup]

[loaded] jp.co.canon.MasterInstaller.plist (Canon Inc. - installed 2014-01-12) [Lookup]


User Launch Agents: ⓘ

[loaded] .dat.nosync02e6.AKiIlG (hidden) (Spotify - installed 2017-01-09) [Lookup]

~/Library/Application Support/Spotify/SpotifyWebHelper

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-07-11) [Lookup]

[loaded] com.adobe.ARM.[...].plist (? 560d19c8 7b48b8a6 - installed 2017-11-16) [Lookup]

[loaded] com.avast.home.userinit.plist (Shell Script 978547ce - installed 2017-12-12) [Lookup]

[loaded] com.avast.osx.secureline.home.userinit.plist (Shell Script 9efeae33 - installed 2017-10-24) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]

[running] com.hp.devicemonitor.plist (HP Inc. - installed 2017-12-16) [Lookup]

[running] com.hp.productresearch.plist (HP Inc. - installed 2017-12-16) [Lookup]

[failed] com.seagate.dashboard.plist (? c63fa8a6 0 - installed 2016-12-28) [Lookup] - /Applications/Seagate Dashboard.app/Contents/MacOS/Seagate Dashboard: Executable not found!

[loaded] com.spotify.webhelper.plist (Spotify - installed 2017-01-15) [Lookup]

[loaded] com.valvesoftware.steamclean.plist (? 790a0b82 6db598b5 - installed 2017-12-11) [Lookup]

[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist (? 5e3c5637 0 - installed 2014-01-12) [Lookup] - /Applications/Canon Utilities/Inkjet Extended Survey Program/Inkjet Extended Survey Program.app/Contents/Resources/Canon_Inkjet_Extended_Survey_Agent: Executable not found!


User Login Items: ⓘ

KiesAgent Application - Hidden (? 0 - installed 2016-10-04)

(/Applications/Kies.app/Contents/MacOS/KiesAgent.app)

Dropbox Application

(/Applications/Dropbox.app)

iTunesHelper Application (? 0 - installed 2017-12-08)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

HP Device Monitor SMLoginItem - Hidden (HP Inc. - installed 2017-10-24)

(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Help ers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)

HP Product Research SMLoginItem - Hidden (HP Inc. - installed 2017-10-24)

(/Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app)

6H4HRTU5E3.com.avast.osx.secureline.avastsecurelinehelper SMLoginItem - Hidden (AVAST Software a.s. - installed 2017-10-20)

(/Applications/AvastSecureLine.app/Contents/Library/LoginItems/6H4HRTU5E3.com.a vast.osx.secureline.avastsecurelinehelper.app)

Photo Stream URL SMLoginItem - Hidden (Apple, Inc. - installed 2015-03-20)

(/Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app)

LaunchAtLogin SMLoginItem - Hidden (? 0 - installed 2016-02-24)

(/Applications/Collective.app/Contents/Library/LoginItems/LaunchAtLogin.app)


Internet Plug-ins: ⓘ

DirectorShockwave: 12.1.0r150 (installed 2014-03-10) [Lookup]

WacomNetscape: 2.1.0-1 (installed 2013-09-03) [Lookup]

Flip4Mac WMV Plugin: 3.2.0.16 (installed 2013-10-31) [Lookup]

WacomTabletPlugin: WacomTabletPlugin 2.1.0.2 (installed 2013-09-03) [Lookup]

AdobeAAMDetect: 3.0.0.0 (installed 2015-10-02) [Lookup]

FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-12) [Lookup]

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-11-29) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-14)

Flash Player: 28.0.0.126 (installed 2017-12-12) [Lookup]

iPhotoPhotocast: 7.0 (installed 2014-02-04)

SharePointBrowserPlugin: 14.4.4 (installed 2014-09-22) [Lookup]

AdobePDFViewer: 18.009.20050 (installed 2017-11-29) [Lookup]

GarminGpsControl: 4.1.0.0 Release (installed 2013-10-09) [Lookup]

EPPEX Plugin: 10.0 (installed 2013-09-12) [Lookup]

JavaAppletPlugin: Java 8 Update 101 build 13 (installed 2016-08-16) Check version


Safari Extensions: ⓘ

[disabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2015-09-26)

[disabled] Open in Internet Explorer - Parallels - http://www.parallels.com (installed 2013-09-22)

[disabled] Translate - SideTree.com - Apps for Mac - http://SideTree.com/extensions.html#Translate (installed 2017-11-23)

[disabled] Avast Online Security - AVAST Software - http://www.avast.com (installed 2014-10-21)


3rd Party Preference Panes: ⓘ

Flash Player (installed 2017-11-27) [Lookup]

Flip4Mac WMV (installed 2013-03-29) [Lookup]

Java (installed 2016-08-16) [Lookup]


Time Machine: ⓘ

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Main: Disk size: 999.35 GB Disk used: 833.10 GB

Destinations:

Back-up [Local]

Total size: 999.83 GB

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Too small

Backup size 999.83 GB < (Disk used 833.10 GB X 3)


Top Processes by CPU: ⓘ

4% WindowServer

3% kernel_task

1% HP Device Monitor

0% coresymbolicationd

0% Dropbox


Top Processes by Memory: ⓘ

797 MB kernel_task

360 MB firefox

298 MB mds_stores

278 MB plugin-container

250 MB com.avast.daemon


Top Processes by Network Use: ⓘ

Input Output Process name

104 KB 912 KB Dropbox

281 KB 144 KB mDNSResponder

17 KB 37 KB apsd

35 KB 2 KB netbiosd

10 KB 7 KB com.avast.proxy


Top Processes by Energy Use: ⓘ

6.40 WindowServer

3.62 ReportCrash

2.60 Creative Cloud

1.96 HP Device Monitor


Virtual Memory Information: ⓘ

2.90 GB Available RAM

58 MB Free RAM

5.10 GB Used RAM

2.84 GB Cached files

0 B Swap Used


Software installs (last 30 days): ⓘ

Adobe Reader XI (11.0.23): (installed 2017-11-16)

OneDrive: 17.3.7078 (installed 2017-11-16)

Microsoft OneNote: 15.40 (installed 2017-11-16)

Whirlwind WordSearch: 2.3.0 (installed 2017-11-29)

Adobe Acrobat DC (18.009.20050): (installed 2017-11-29)

Soundways RIN-M Pro: (installed 2017-12-02)

Adobe Acrobat Reader DC (18.009.20050): (installed 2017-12-02)

MVR studio: (installed 2017-12-04)

Adobe Flash Player: (installed 2017-12-12)

SmartConverter: 2.4.0 (installed 2017-12-13)

Smart Converter Pro 2: 2.4.0 (installed 2017-12-13)

To MP3 Converter: 1.0.12 (installed 2017-12-14)

OneDrive: 17.3.7131 (installed 2017-12-15)

Microsoft OneNote: 15.41 (installed 2017-12-15)

Zen Pinball 2: 1.30 (installed 2017-12-15)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events): ⓘ

2017-12-16 15:47:58 bird Crash [Open]

Cause: Assertion failed: (Still unable to open account after attempted reset: <NSError:0x7faee7548820(NSCocoaErrorDomain:512) - {

NSFilePath = "/Users/jimwombolt/Documents";

NSUnderlyingError = "<NSError:0x7faee75487a0(NSPOSIXErrorDomain:5) - {\n}>";

}> (underlying: <NSError:0x7faee75487a0(NSPOSIXErrorDomain:5) - {

}>, sql: (null))

open result: (

"#0 fd = 14",

"#1 fd = 16",

"#2 fd = 17",

"#3 fd = 18",

"#4 fd = 19"

)

2017-12-16 15:40:51 Finder.app Hang [Open]

2017-12-16 15:40:43 Archive Utility.app Hang [Open]

2017-12-16 13:53:47 Last shutdown cause: 3 - Hard shutdown

2017-12-15 19:35:17 Firefox.app Hang [Open]

2017-12-15 10:55:13 Safari.app Hang [Open]

2017-12-14 06:07:07 photolibraryd Crash [Open]

Cause: *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[__NSCFNumber isDirty]: unrecognized selector sent to instance 0x7fac4794c607'

terminating with uncaught exception of type NSException

abort() called

2017-12-14 06:05:03 Logoist.app Crash [Open]

Cause: dyld: launch, loading dependent libraries

Dec 17, 2017 5:56 AM in response to ken1316

That's my bad. I read the etrecheck report posted in your thread by jimfromhalifax and mistakenly thought it was yours. That is called thread jacking and why we always tell people to start their own threads because even though the symptoms are the same most times the cause is not. It's a shame that you cannot go back and uncheck my answer to him as solved, because it seems that macjack was the one who helped you not I.

I"ll have to be more careful next time.

My I-mac is all of a sudden very slow, the red, green, yellow circle is always circling

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