Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Announcement

Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why can't I find an app in the app store?

Hi all! I am trying to download a 3rd-party app that will enable my kid to text from her wifi-only iPad Mini with a friend who has a non-iOS device. I have found the app online that I think will work.

So here's where my troubles start.

1. I can't access the app store from her iPad. It just won't let me search. I type in what I want to find, I hit "Search"... and nothing happens. It's an old iPad. No problem.

2. I hook up her iPad to my iMac. I find the app using Chrome... (and then I tried) Safari. There's no way to download the app directly from this page (there IS on my husband's PC). No problem. I go to the App Store. I search for the app. I can't find it to save my life. On my husband's PC, it shows up right away.

I love my iMac, but I can't figure out why my husband's PC is working so much better... with Apple software! It's almost like my searches are being blocked somehow.

So... here's my question. Why is the "Download now" button NOT showing up using either Chrome or Safari? Why can't I find the app directly in the App Store?