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Can someone PLEASE PLEASE HELP ME.

Could someone (apple staff) please help me. Im having all kinds off problems with my iMac and I just don't know what is wrong with it and I have no idea what do I have to do to fix it.


EtreCheck version: 3.4.6 (460)

Report generated 2017-12-17 05:37:01

Download EtreCheck from https://etrecheck.com

Runtime: 1:37

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Computer is restarting

Description:

Anonymous UUID: ACE148EB-1D5E-3CE6-D653-686ADB41F3FC


Sun Dec 17 04:14:40 2017


*** Panic Report ***

panic(cpu 6 caller 0xffffff800ad6f2e9): Kernel trap at 0xffffff7f8dd89492, type 6=invalid opcode, registers:

CR0: 0x000000008001003b, CR2: 0x000000010fb8f474, CR3: 0x0000000631a6e05e, CR4: 0x00000000003627e0

RAX: 0xffffff8042153100, RBX: 0xffffff805baf0a00, RCX: 0xffffff7f8e2567f8, RDX: 0x0000000000000003

RSP: 0xffffff9ae1b03788, RBP: 0xffffff9ae1b037a0, RSI: 0xffffff8042153100, RDI: 0xffffff805baf0a00

R8: 0x000000000000ffff, R9: 0x0000000000000001, R10: 0x000000001a695471, R11: 0xffffff80161a8320

R12: 0xffffff8060b94870, R13: 0x0000000000000001, R14: 0xffffff8060b9487c, R15: 0xffffff805a638ac0

RFL: 0x0000000000010286, RIP: 0xffffff7f8dd89492, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x000000010fb8f474, Error code: 0x0000000000000000, Fault CPU: 0x6, PL: 0, VF: 0


Backtrace (CPU 6), Frame : Return Address

0xffffff9ae1b03230 : 0xffffff800ac505f6

0xffffff9ae1b03280 : 0xffffff800ad7d604

0xffffff9ae1b032c0 : 0xffffff800ad6f0f9

0xffffff9ae1b03340 : 0xffffff800ac02120

0xffffff9ae1b03360 : 0xffffff800ac5002c

0xffffff9ae1b03490 : 0xffffff800ac4fdac

0xffffff9ae1b034f0 : 0xffffff800ad6f2e9

0xffffff9ae1b03670 : 0xffffff800ac02120

0xffffff9ae1b03690 : 0xffffff7f8dd89492

0xffffff9ae1b037a0 : 0xffffff7f8dd8923a

0xffffff9ae1b03800 : 0xffffff7f8dd84a16

0xffffff9ae1b038c0 : 0xffffff7f8cc11d31

0xffffff9ae1b03930 : 0xffffff7f8cc117d7

0xffffff9ae1b03950 : 0xffffff7f8cc13bfb

0xffffff9ae1b03990 : 0xffffff7f8dd893e0

0xffffff9ae1b039b0 : 0xffffff7f8cc063f2

0xffffff9ae1b039f0 : 0xffffff7f8cc081d2

0xffffff9ae1b03a30 : 0xffffff7f8cbff9ae

0xffffff9ae1b03ac0 : 0xffffff800b2bb009

0xffffff9ae1b03b20 : 0xffffff800b2b91a0

0xffffff9ae1b03b70 : 0xffffff800b2c1e47

0xffffff9ae1b03cb0 : 0xffffff800ad29844

0xffffff9ae1b03dc0 : 0xffffff800ac55c30

0xffffff9ae1b03e10 : 0xffffff800ac32cbd

0xffffff9ae1b03e60 : 0xffffff800ac45b7b

0xffffff9ae1b03ef0 : 0xffffff800ad5952d

0xffffff9ae1b03fa0 : 0xffffff800ac02926

Kernel Extensions in backtrace:

com.apple.iokit.IOAcceleratorFamily2(376.6)[5F8F39B4-41AB-3263-9867-D0FAF9BBD2A E]@0xffffff7f8cbfa000->0xffffff7f8cc8ffff

dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[58669FC2-CC90-3594-AD69-DB89B9 23FD20]@0xffffff7f8bd06000

dependency: com.apple.iokit.IOSurface(209.2.2)[AE58720D-7079-388F-AD95-FD2366F98F8D]@0xffff ff7f8cbde000

dependency: com.apple.iokit.IOPCIFamily(2.9)[C08F7FC1-78A4-3A1B-BFE2-C07080CF2048]@0xffffff 7f8b494000

dependency: com.apple.iokit.IOGraphicsFamily(517.22)[2AEA02BF-2A38-3674-A187-E5F610FD65B7]@ 0xffffff7f8bd40000

com.apple.kext.AMDRadeonX4000(1.6)[1085F995-C89E-356B-B07B-29517534C345]@0xffff ff7f8dd74000->0xffffff7f8e5f6fff

dependency: com.apple.iokit.IOSurface(209.2.2)[AE58720D-7079-388F-AD95-FD2366F98F8D]@0xffff ff7f8cbde000

dependency: com.apple.iokit.IOPCIFamily(2.9)[C08F7FC1-78A4-3A1B-BFE2-C07080CF2048]@0xffffff 7f8b494000

dependency: com.apple.iokit.IOGraphicsFamily(517.22)[2AEA02BF-2A38-3674-A187-E5F610FD65B7]@ 0xffffff7f8bd40000

dependency: com.apple.iokit.IOAcceleratorFamily2(376.6)[5F8F39B4-41AB-3263-9867-D0FAF9BBD2A E]@0xffffff7f8cbfa000


BSD process name corresponding to current thread: WindowServer


Mac OS version:

17C88


Kernel version:

Darwin Kernel Version 17.3.0: Thu Nov 9 18:09:22 PST 2017; root:xnu-4570.31.3~1/RELEASE_X86_64

Kernel UUID: 87641697-A3DD-30C4-B010-E65ECE57550B

Kernel slide: 0x000000000a800000

Kernel text base: 0xffffff800aa00000

__HIB text base: 0xffffff800a900000

System model name: iMac17,1 (Mac-B809C3757DA9BB8D)


System uptime in nanoseconds: 747679118775

last loaded kext at 244227959767: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f91dc3000, size 69632)

last unloaded kext at 78372874770: com.apple.driver.AppleIntelLpssGspi 3.0.60 (addr 0xffffff7f8dd1c000, size 45056)

loaded kexts:

com.globaldelight.driver.Boom2Device 1.2

com.apple.filesystems.msdosfs 1.10

com.apple.driver.AppleTopCaseHIDEventDriver 127

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.AGPM 110.23.24

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.AppleMikeyHIDDriver 131

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyDriver 280.12

com.apple.driver.AppleGraphicsDevicePolicy 3.16.21

com.apple.AGDCPluginDisplayMetrics 3.16.2

com.apple.driver.AppleHDA 280.12

com.apple.driver.AppleHV 1

com.apple.driver.AppleUpstreamUserClient 3.6.4

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.kext.AMDFramebuffer 1.6.0

com.apple.iokit.IOBluetoothSerialManager 6.0.2f2

com.apple.driver.pmtelemetry 1

com.apple.driver.AppleIntelSKLGraphics 10.3.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.kext.AMDRadeonX4000 1.6.0

com.apple.driver.AppleIntelPCHPMC 2.0.1

com.apple.kext.AMD9000Controller 1.6.0

com.apple.iokit.BroadcomBluetooth20703USBTransport 6.0.2f2

com.apple.driver.eficheck 1

com.apple.driver.AppleThunderboltIP 3.1.1

com.apple.driver.AppleMCCSControl 1.5.3

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleSMCLMU 211

com.apple.driver.AppleIntelSKLGraphicsFramebuffer 10.3.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.filesystems.apfs 748.31.8

com.apple.filesystems.hfs.kext 407.30.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.driver.AppleSDXC 1.7.6

com.apple.iokit.AppleBCM5701Ethernet 10.3.1

com.apple.driver.AirPort.BrcmNIC 1220.28.1a3

com.apple.driver.AppleAHCIPort 329

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.IOBufferCopyEngineTest 1

com.apple.driver.AppleHIDKeyboard 203

com.apple.driver.AppleMultitouchDriver 1204.13

com.apple.driver.AppleInputDeviceSupport 1201.8

com.apple.driver.AppleHSBluetoothDriver 127

com.apple.driver.IOBluetoothHIDDriver 6.0.2f2

com.apple.kext.triggers 1.0

com.apple.driver.AppleGraphicsControl 3.16.21

com.apple.driver.DspFuncLib 280.12

com.apple.kext.OSvKernDSPLib 526

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IONDRVSupport 517.22

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.kext.AMDSupport 1.6.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.2f2

com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.2f2

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.2f2

com.apple.iokit.IOBluetoothFamily 6.0.2f2

com.apple.driver.AppleHDAController 280.12

com.apple.iokit.IOHDAFamily 280.12

com.apple.driver.AppleThunderboltEDMSink 4.1.2

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.iokit.IOAcceleratorFamily2 376.6

com.apple.iokit.IOSurface 209.2.2

com.apple.AppleGPUWrangler 3.16.2

com.apple.AppleGraphicsDeviceControl 3.16.21

com.apple.iokit.IOGraphicsFamily 517.22

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.usb.AppleUSBHub 1.2

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleUSBAudio 311.9

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.driver.AppleThunderboltDPInAdapter 5.0.2

com.apple.driver.AppleThunderboltDPOutAdapter 5.0.2

com.apple.driver.AppleThunderboltDPAdapterFamily 5.0.2

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleThunderboltNHI 4.5.6

com.apple.iokit.IOThunderboltFamily 6.6.3

com.apple.iokit.IOAHCIBlockStorage 301.20.1

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleUSBMergeNub 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.iokit.IOBufferCopyEngineFamily 1

com.apple.driver.DiskImages 480.30.2

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.30.4

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140.30.1

com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2

com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 31

com.apple.iokit.IOTimeSyncFamily 650.5

com.apple.iokit.IONetworkingFamily 3.4

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMCRTC 1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1


EOF

Model: iMac17,1, BootROM IM171.0110.B00, 4 processors, Intel Core i7, 4 GHz, 24 GB, SMC 2.34f2

Graphics: AMD Radeon R9 M395X, AMD Radeon R9 M395X, PCIe, 4 GB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x484D54343531533642465238412D52442020

Memory Module: BANK 0/DIMM1, 8 GB, DDR3, 1867 MHz, 0x00, -

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80AD, 0x484D54343531533642465238412D52442020

Memory Module: BANK 1/DIMM1, 8 GB, DDR3, 1867 MHz, 0x00, -

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x14A), Broadcom BCM43xx 1.0 (7.77.37.5.1a3)

Bluetooth: Version 6.0.2f2, 3 services, 27 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: APPLE SSD SM0512G, 500.28 GB

USB Device: USB 3.0 Bus

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB2.0 Hub

USB Device: DUALSHOCK®4 USB Wireless Adaptor

USB Device: HD-LCU3

USB Device: HD Webcam C615

USB Device: Samson Meteor Mic

Thunderbolt Bus: iMac, Apple Inc., 28.1



Hardware Information:

iMac (Retina 5K, 27-inch, Late 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac17,1

1 4 GHz Intel Core i7 (i7-6700K) CPU: 4-core

24 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1867 MHz ok

BANK 0/DIMM1

8 GB DDR3 1867 MHz ok

BANK 1/DIMM0

4 GB DDR3 1867 MHz ok

BANK 1/DIMM1

8 GB DDR3 1867 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: Unknown

iCloud Quota: 118.11 GB available


Video Information:

AMD Radeon R9 M395X - VRAM: 4 GB

iMac 5120 x 2880


Disk Information:

APPLE SSD SM0512G disk0: (500.28 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [APFS Container]: 500.07 GB


USB Information:

USB30Bus

Broadcom Corp. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

USB2.0 Hub

Sony Interactive Entertainment DUALSHOCK®4 USB Wireless Adaptor

BUFFALO HD-LCU3

External HDD disk2: (2 TB)

EFI (disk2s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

HD-LCU3 (disk2s2 - Case-sensitive Journaled HFS+) /Volumes/HD-LCU3 : 2.00 TB (705.14 GB free)

HD Webcam C615

Samson Technologies Samson Meteor Mic


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Virtual disks:

Macintosh HD (disk1s1 - APFS) / [Startup]: 500.07 GB (298.86 GB free)

Physical disk: disk0s2 500.07 GB (298.86 GB free)

(disk1s2) <not mounted> [Preboot]: 500.07 GB

Physical disk: disk0s2 500.07 GB

(disk1s3) <not mounted> [Recovery]: 500.07 GB

Physical disk: disk0s2 500.07 GB

(disk1s4) /private/var/vm [VM]: 500.07 GB

Physical disk: disk0s2 500.07 GB


System Software:

macOS High Sierra 10.13.2 (17C88) - Time since boot: less than an hour


Gatekeeper:

Mac App Store and identified developers


Kernel Extensions:

/Applications/Astrill.app

[not loaded] com.astrill.astrill.kext (20111101) [Lookup]

[not loaded] com.astrill.macproxy.kext (2.0.9 - SDK 10.11) [Lookup]


/Applications/ExpressVPN.app

[not loaded] com.expressvpn.splittunnel (1.0.2 - SDK 10.12) [Lookup]


/Library/Extensions

[loaded] com.globaldelight.driver.Boom2Device (1.2 - SDK 10.12) [Lookup]


System Launch Agents:

[not loaded] 9 Apple tasks

[loaded] 181 Apple tasks

[running] 100 Apple tasks


System Launch Daemons:

[not loaded] 36 Apple tasks

[loaded] 189 Apple tasks

[running] 105 Apple tasks


User Launch Agents:

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-11-14) [Lookup]

[not loaded] com.hp.devicemonitor.plist (HP Inc. - installed 2017-11-22) [Lookup]

[running] com.spotify.webhelper.plist (Spotify - installed 2017-12-17) [Lookup]


User Login Items:

Spotify Application - Hidden

(/Applications/Spotify.app)

iTunesHelper Application (Apple, Inc. - installed 2017-12-07)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Boom2Daemon SMLoginItem - Hidden (Apple, Inc. - installed 2017-11-14)

(/Applications/Boom 2.app/Contents/Library/LoginItems/Boom2Daemon.app)


Internet Plug-ins:

QuickTime Plugin: 7.7.3 (installed 2017-12-07)


3rd Party Preference Panes:

None


Time Machine:

Time Machine not configured!


Top Processes by CPU:

3% Activity Monitor

2% kernel_task

1% fontd

0% sysmond

0% hidd


Top Processes by Memory:

1.57 GB kernel_task

266 MB Spotify Helper

199 MB mds_stores

153 MB Activity Monitor

145 MB iTunes


Top Processes by Network Use:

Input Output Process name

2 MB 71 KB Spotify

68 KB 26 KB cloudd

17 KB 14 KB mDNSResponder

5 KB 7 KB apsd

4 KB 1 KB assistantd


Top Processes by Energy Use:

4.86 WindowServer

1.66 Finder

1.18 launchd

1.14 Spotify


Virtual Memory Information:

19.35 GB Available RAM

16.30 GB Free RAM

4.65 GB Used RAM

3.05 GB Cached files

0 B Swap Used


Software installs (last 30 days):

Thor Antivirus: 1.3.6 (installed 2017-12-03)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-12-17 05:32:46 Kernel Panic [Open] [Details]

3rd Party Kernel Extensions:

com.globaldelight.driver.Boom2Device 1.2

2017-12-17 05:32:44 Last shutdown cause: 6 - Unknown

2017-12-17 05:24:08 Google Chrome.app Crash [Open]

Cause: terminating with uncaught exception of type std::length_error: vector

abort() called

iMac with Retina 5K display, macOS High Sierra (10.13.1)

Posted on Dec 16, 2017 12:41 PM

Reply
Question marked as Best reply

Posted on Dec 17, 2017 8:36 AM

What exactly are your problems besides a single kernel panic? I don't see anything necessarily problematic. Does the computer operate normally if you reboot into Safe Mode?


If you don't detail what problems you have, then there is no point in posting diagnostics such as a panic or EtreCheck report. We can't guess what problems you are having. All that seems obvious is that Google Chrome crashed. Try using Safari instead.

16 replies
Question marked as Best reply

Dec 17, 2017 8:36 AM in response to MotorNippon

What exactly are your problems besides a single kernel panic? I don't see anything necessarily problematic. Does the computer operate normally if you reboot into Safe Mode?


If you don't detail what problems you have, then there is no point in posting diagnostics such as a panic or EtreCheck report. We can't guess what problems you are having. All that seems obvious is that Google Chrome crashed. Try using Safari instead.

Dec 16, 2017 8:56 PM in response to Kappy

Hi thank you for the reply. Actually its not only chrome, sometimes when im watching some movie on Netflix (chrome ) its crashes out of nowhere, other times when im trying to upload a video from iMovie to YT its crashes too, sometimes it crashes when im trying export from iMovie to local file also. So it has crashing at several circumstance and I just don't know whats wrong with it.

Dec 17, 2017 9:20 AM in response to stedman1

stedman1 wrote:


I had suggested there may be an issue with the RAM because of the way it is displaying near the end of your crash report. You'll notice the manufacturers codes after the 4gB listings. No such info is showing for the aftermarket 8gB modules. This could indicate an issue.


What brand is the new RAM?

Agree, that doesn't look right. Bargain basement ram is often the cause for panics.

Can someone PLEASE PLEASE HELP ME.

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