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Question: exercise ring not working

Exercise ring on watch worked fine till today when is has stopped recording normal activity. I updated my iPhone 8 to 11.2.1 last night. Is there a connection?

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Hello Wwdowgi,


Thanks for asking the Apple Support Communities for help with your Apple Watch. I recommend the following steps.


First, unpair your Apple Watch and iPhone: Unpair your Apple Watch and iPhone - Apple Support


Then, restart your Apple Watch: How to restart your Apple Watch - Apple Support


Restart your iPhone: Restart your iPhone, iPad, or iPod touch - Apple Support


Once this is done, you can re-pair the devices and test if the issue is working properly: If your Apple Watch isn't connected or paired with your iPhone - Apple Support


Thanks and have a wonderful day.

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Question marked as Solved

Dec 18, 2017 2:29 PM in response to Wwdowgi In response to Wwdowgi

Hello Wwdowgi,


Thanks for asking the Apple Support Communities for help with your Apple Watch. I recommend the following steps.


First, unpair your Apple Watch and iPhone: Unpair your Apple Watch and iPhone - Apple Support


Then, restart your Apple Watch: How to restart your Apple Watch - Apple Support


Restart your iPhone: Restart your iPhone, iPad, or iPod touch - Apple Support


Once this is done, you can re-pair the devices and test if the issue is working properly: If your Apple Watch isn't connected or paired with your iPhone - Apple Support


Thanks and have a wonderful day.

Dec 18, 2017 2:29 PM

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Question: exercise ring not working