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Question: Reset Ipad

I did a reset on a very old ipad so I could give it away. The activiation screen comes up after turning on the ipad. It still wants me to activate using old ID but then says it doesn't exist. How do I clear so it can be reactivated?

iPad Wi-Fi

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Dec 16, 2017 4:34 PM in response to BuffaloGeorge53 In response to BuffaloGeorge53

Take the device, the original purchase receipt, and a photo ID to the nearest Apple Store.


Genius Bar Reservation US


or contact Apple ID Support. They will need to see the receipt also.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.


Apple Support using Twitter

Selling/Giving Away Device

Dec 16, 2017 4:34 PM

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Question: Reset Ipad