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Question: Can't Sync iPhone using iTunes

I can no longer complete my iPhone sync from iTunes. Stops at 3 of 5. Used to receive a pop-up saying calendar sync could not complete and I could then decline and sync would proceed through step 5. How do I overcome this stop at step 3?

iPod touch, iOS 5.0.1, imac running 10.6.8

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Dec 17, 2017 2:14 PM in response to investowiz In response to investowiz

If that happened to me, assuming I was running the current iTunes version (12.7.2), I would correct the calendar sync instructions in iTunes and try again. Why not simply let iTunes know you have no interest in syncing calendars?

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Dec 16, 2017 2:18 PM in response to investowiz In response to investowiz

Your profile indicates "iMac running 10.6.8". If this is true, then you have a problem.


You have not told us anything about your iPhone or computer particulars, so I will assume your iPhone is using iOS 11.


iOS 11 requires iTunes 12.7 or later to communicate. iTunes 12.7 requires OS X 10.10.5 or later.

Dec 16, 2017 2:18 PM

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Dec 16, 2017 2:47 PM in response to sberman In response to sberman

Thanks for your response. iMac is running 10.13.2. iPhone is 11.2.1. I used to get a message that "can't sync calendars" and I could simple skip and the sync would complete. Now, no message and a freeze at step 3 of 5 in the sync process.

Dec 16, 2017 2:47 PM

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Dec 17, 2017 2:14 PM in response to investowiz In response to investowiz

If that happened to me, assuming I was running the current iTunes version (12.7.2), I would correct the calendar sync instructions in iTunes and try again. Why not simply let iTunes know you have no interest in syncing calendars?

Dec 17, 2017 2:14 PM

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Dec 17, 2017 2:22 PM in response to sberman In response to sberman

Thank you once again for your help. I truly appreciate it. I went back to the iTunes preferences and discovered I had never clicked on "info" in the the settings list. I did and discovered I could disengage the calendars from syncing. Looks like it worked and I can now back up my iPhone.

Dec 17, 2017 2:22 PM

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Question: Can't Sync iPhone using iTunes