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Question: I down loaded 2 programs yesterday and neither one of them work and both frees up, I can't use them and I want them taken off my acconnt Please . Thank You.

I bought 2 programs to convert quicktime movies and both of them don't work and they freez up and are a pain , they are charged to my account , I would like to get them taken off my account , I can't use them Thank You !!!

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Dec 16, 2017 2:37 PM in response to Leroy m. In response to Leroy m.

If they came from the Mac App Store then contact support:


Contacting Apple Customer and Support Service


  1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
  2. Primary support help at Contact Support.
  3. To contact product and tech support: Contacting Apple for support and service including international calling numbers.

Dec 16, 2017 2:37 PM

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User profile for user: Leroy m.

Question: I down loaded 2 programs yesterday and neither one of them work and both frees up, I can't use them and I want them taken off my acconnt Please . Thank You.