Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.


Question: Movie rental

I rented a movie on my Apple TV and it will not play. I can watch the trailer and when I play the actual movie, it stops after about 5 seconds. How can I get a r fund?

Posted on


Dec 18, 2017 1:35 PM in response to MVRNYC In response to MVRNYC


I understand that you are unable to play a movie that you've rented because it stops after a few seconds. I'm happy to provide some help for this issue.

I recommend that you use the following article to report a problem with this movie:

Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - Apple Support

Report a problem

You can report a problem with any purchase that you've made in the last 90 days. Find the purchase that you need help with, then click Report a Problem and follow the onscreen steps. You might need to send us more information, contact the app developer, or download the item again.

If the purchases that you're trying to get help with don't appear in Report a Problem, or you aren't sure which Apple ID these charges were made with, check to make sure your email address has an Apple ID associated with it, then contact Apple Support.

If you use Family Sharing and need help with a shared item, ask the family member who initiated the purchase to complete these steps.

Learn how to get help with subscriptions and apps that unexpectedly quit, stop responding, or won't open.

User uploaded file

Get help with other iTunes purchases

Thanks for using the Apple Support Communities. Cheers!

Dec 18, 2017 1:35 PM

Reply Helpful
User profile for user: MVRNYC

Question: Movie rental