Related Article

About the security content of macOS High Sierra 10.13.2, Security Update 2017-002 Sierra, and Security Update 2017-005 El Capitan

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: I cannot upgrade from MacOS 10.13.1 to 10.13.2

I keep trying to update to the latest MacOS. The system restarts but does not upgrade. "Some updates could not be installed automatically." I tried downloading the full version and I get an error, "could not create a preboot volume for APFS install."

iMac, macOS High Sierra (10.13.1), upgrade

Posted on

Reply
Question marked as Helpful

Dec 17, 2017 10:17 PM in response to 2008Convert In response to 2008Convert

If you are using the original HD, then there is a fair chance your HD is failing. Please follow the instructions below:


Please post an EtreCheck report of your system and we can look for any obvious issues. Please click the link, download and run the app and then post the complete report it produces as your reply to this message.

Question marked as Helpful

Dec 18, 2017 8:41 AM in response to 2008Convert In response to 2008Convert

There are some problems in your report. First, please use the EtreCheck report to remove the adware that is installed on the system.


If you no longer use MS Windows on this computer either update or uninstall the version of VM Ware installed. Your version is years out of date!


Disconnect all peripherals (except the keyboard and mouse) and reset the SMC and PRAM per the directions in iMac SMC and PRAM reset .


Uninstall all antivirus and cleaning and ANY other third party maintenance apps. Not only are the 100% unnecessary they create more harm than they ever correct. I see you have CleanMyMac installed and also TechTools, perhaps other harmful apps. Locate the developers uninstall instructions for each of these apps and uninstall. Then restart in Safe Mode and then restart normally.


Do these things to start then attempt your update, if it updates then re-attach your peripherals.


BTW, you system really is a mess. It has a lot of very outdated apps installed, you should go through each of your third party apps and update them!!

There’s more to the conversation

Read all replies

Dec 17, 2017 8:21 PM in response to 2008Convert In response to 2008Convert

Wow, high spec machine.... nice. Not so nice if the update won't install!


When you get the error "some updates can't be done automatically" were you updating other apps too?

Have you tried just clicking "update" on just the HS update?

Dec 17, 2017 8:21 PM

Reply Helpful

Dec 17, 2017 8:52 PM in response to Duchy777 In response to Duchy777

All my apps are up to date. All I wanted to do was update to 10.13.2. As I said, it keeps restarting and giving the same message to restart. So, I tried a fresh install which gave me the APFS error.

I did find an older report in the Community that suggests that I need to reformat the boot drive and start over. Clearly, I am not keen on that, rather hoping Apple has a fix. I figured I would post it here for a while then eventually visit the Apple Store.

Dec 17, 2017 8:52 PM

Reply Helpful
Question marked as Helpful

Dec 17, 2017 10:17 PM in response to 2008Convert In response to 2008Convert

If you are using the original HD, then there is a fair chance your HD is failing. Please follow the instructions below:


Please post an EtreCheck report of your system and we can look for any obvious issues. Please click the link, download and run the app and then post the complete report it produces as your reply to this message.

Dec 17, 2017 10:17 PM

Reply Helpful (1)

Dec 17, 2017 10:16 PM in response to rkaufmann87 In response to rkaufmann87

Thank you for your help. The HD looks OK.


EtreCheck version: 3.4.6 (460)

Report generated 2017-12-17 22:11:17

Download EtreCheck from https://etrecheck.com

Runtime: 2:24

Performance: Excellent


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.


Problem: Other problem

Description:

cannot create reboot APFS


Hardware Information:

iMac (Retina 5K, 27-inch, Late 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac17,1

1 4 GHz Intel Core i7 (i7-6700K) CPU: 4-core

32 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1867 MHz ok

BANK 0/DIMM1

8 GB DDR3 1867 MHz ok

BANK 1/DIMM0

8 GB DDR3 1867 MHz ok

BANK 1/DIMM1

8 GB DDR3 1867 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n/ac

iCloud Quota: 135.41 GB available


Video Information:

AMD Radeon R9 M395X - VRAM: 4 GB

iMac 5120 x 2880

LED Cinema Display 2560 x 1440


Disk Information:

APPLE SSD SM1024G disk0: (1 TB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [APFS Container]: 1.00 TB


USB Information:

USB30Bus

VIA Labs, Inc. USB3.0 Hub

VIA Labs, Inc. USB2.0 Hub

Wacom Co.,Ltd. Wacom Wireless Receiver

Broadcom Corp. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

hub_device

Apple, Inc. Keyboard Hub

Apple, Inc Apple Keyboard

Apple Inc. Apple LED Cinema Display

Apple Inc. Display iSight

Apple Inc. Display Audio

USB 2.0 Hub [MTT]

Wacom Co.,Ltd. Intuos5 touch M

DYMO DYMO LabelWriter 450 Twin Turbo

USB 2.0 Hub [MTT]

Brother MFC-L8850CDW

USB30Bus

Burr-Brown from TI USB audio CODEC

USB30Bus

American Power Conversion Back-UPS RS 1500 FW:8.g9 .D USB FW:g9


Thunderbolt Information:

Apple Inc. thunderbolt_bus

Drobo 5D

Drobo 5D

Other World Computing, Inc. Thunderbolt 2 Dock


Virtual disks:

Macintosh HD (disk1s1 - APFS) / [Startup]: 1.00 TB (591.19 GB free)

Physical disk: disk0s2 1.00 TB (591.19 GB free)

(disk1s2) <not mounted> [Preboot]: 1.00 TB

Physical disk: disk0s2 1.00 TB

(disk1s3) <not mounted> [Recovery]: 1.00 TB

Physical disk: disk0s2 1.00 TB

(disk1s4) /private/var/vm [VM]: 1.00 TB

Physical disk: disk0s2 1.00 TB

Drobo-Data (disk2s2 - Journaled HFS+) /Volumes/Drobo-Data : 17.59 TB (13.33 TB free)

Physical disk: 5D - TB 17.59 TB (13.33 TB free)

Drobo-1v (disk3s2 - Journaled HFS+) /Volumes/Drobo-1v : 70.37 TB (70.37 TB free)

Physical disk: 5D - TB 70.37 TB (70.37 TB free)


System Software:

macOS High Sierra 10.13.1 (17B1003) - Time since boot: about one day


Configuration files:

/etc/hosts - Count: 1


Gatekeeper:

Mac App Store and identified developers


Possible adware:

Unknown file: /Library/LaunchAgents/com.wacom.DataStoreMgr.plist

/Library/PrivilegedHelperTools/com.wacom.DataStoreMgr.app/Contents/MacOS/com.wa com.DataStoreMgr

One possible adware file found. [Remove/Report]


Kernel Extensions:

/Applications/Capture One 10.app

[not loaded] com.Leaf.driver.LeafFwXDriverMatcher (1.2.0d1) [Lookup]


/Applications/Parallels Access.app

[loaded] com.parallels.virtualhid (1.0.3 - SDK 10.9) [Lookup]

[loaded] com.parallels.virtualsound (1.0.36 - SDK 10.6) [Lookup]


/Applications/Parallels Desktop.app

[loaded] com.parallels.kext.hypervisor (13.2.0 43213 - SDK 10.9) [Lookup]

[loaded] com.parallels.kext.netbridge (13.2.0 43213 - SDK 10.9) [Lookup]

[not loaded] com.parallels.kext.usbconnect (13.2.0 43213 - SDK 10.9) [Lookup]

[loaded] com.parallels.kext.vnic (13.2.0 43213 - SDK 10.9) [Lookup]


/Applications/Toast 12 Titanium/Toast Titanium.app

[not loaded] com.roxio.TDIXController (2.0) [Lookup]


/Applications/Toast 14 Titanium/Toast Audio Assistant.app

[loaded] com.Cycling74.driver.Soundflower (1.6.7 - SDK 10.7) [Lookup]


/Applications/VMware Fusion.app

[not loaded] com.vmware.kext.vmci (5.0.3) [Lookup]

[not loaded] com.vmware.kext.vmioplug.10.1.24 (5.0.3) [Lookup]

[not loaded] com.vmware.kext.vmnet (5.0.3) [Lookup]

[not loaded] com.vmware.kext.vmx86 (5.0.3) [Lookup]

[not loaded] com.vmware.kext.vsockets (5.0.3) [Lookup]


/Library/Extensions

[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.12) [Lookup]

[loaded] com.OWC.Thunderbolt2DockChargingSupport (1.0 - SDK 10.10) [Lookup]

[loaded] com.TrustedData.driver.VendorSpecificType00 (1.8.0 - SDK 10.10) [Lookup]

[loaded] com.drobo.SCSI.ThunderBolt (1.2 - SDK 10.10) [Lookup]

[loaded] com.getdropbox.dropbox.kext (1.8.7 - SDK 10.11) [Lookup]

[not loaded] com.olympus.CamBlockCommandsDeviceUP (3.2.0 - SDK 10.11) [Lookup]

[loaded] com.paragon-software.filesystems.ntfs (15.1.26 - SDK 10.10) [Lookup]

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.25-2 - SDK 10.12) [Lookup]


/System/Library/Extensions

[not loaded] com.elgato.driver.DontMatchAfaTech (1.1) [Lookup]

[not loaded] com.elgato.driver.DontMatchCinergy450 (1.1) [Lookup]

[not loaded] com.elgato.driver.DontMatchCinergyXS (1.1) [Lookup]

[not loaded] com.elgato.driver.DontMatchEmpia (1.1) [Lookup]

[not loaded] com.elgato.driver.DontMatchVoyager (1.1) [Lookup]


~/Library/Application Support/zoom.us/zoom.us.app

[not loaded] zoom.us.ZoomAudioDevice (1.1 - SDK 10.8) [Lookup]


System Launch Agents:

[not loaded] 8 Apple tasks

[loaded] 169 Apple tasks

[running] 111 Apple tasks


System Launch Daemons:

[not loaded] 32 Apple tasks

[loaded] 175 Apple tasks

[running] 123 Apple tasks


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-04-03) [Lookup]

[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-09-27) [Lookup]

[running] com.brother.LOGINserver.plist (? a1772de2 41ad4933 - installed 2017-01-07) [Lookup]

[loaded] com.carbonite.launchd.carbonitealerts.plist (? 21f61fa7 82d4604d - installed 2017-12-17) [Lookup]

[running] com.carbonite.launchd.carbonitestatus.plist (? bb5f817b d13283dd - installed 2017-08-29) [Lookup]

[not loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-11-06) [Lookup]

[not loaded] com.micromat.TechToolProAgent.plist (? f0e959d1 f1a62c6e - installed 2015-12-18) [Lookup]

[not loaded] com.oracle.java.Java-Updater.plist (? 2ef817f1 72ac4dde - installed 2017-11-06) [Lookup]

[not loaded] com.paragon-software.facebook.agent.plist (? 95fb0bd4 e9648c48 - installed 2016-11-30) [Lookup]

[running] com.paragon-software.ntfs.notification-agent.plist (Paragon Software GmbH - installed 2017-11-10) [Lookup]

[not loaded] com.paragon.updater.plist (Paragon Software GmbH - installed 2016-12-19) [Lookup]

[loaded] com.parallels.mobile.prl_deskctl_agent.launchagent.plist (Parallels, Inc. - installed 2017-05-02) [Lookup]

[not loaded] com.rosettastone.rosettastonedaemon.plist (Rosetta Stone Ltd. - installed 2016-05-08) [Lookup]

[running] com.wacom.DataStoreMgr.plist (? c4053da4 863e7248 - installed 2017-10-20) [Lookup]

[running] com.wacom.wacomtablet.plist (Wacom Technology Corp. - installed 2017-11-06) [Lookup]

[not loaded] net.culater.SIMBL.Agent.plist (? 850e6250 5e1e9602 - installed 2011-09-11) [Lookup]


Launch Daemons:

[running] com.adobe.acc.installer.plist (Adobe Systems, Inc. - installed 2017-09-27) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-26) [Lookup]

[loaded] com.adobe.fpsaud.plist (? 2afb3af7 96972bcc - installed 2017-11-27) [Lookup]

[running] com.anonymizer.deltavpn.DeltaVPNInstaller.plist (Anonymizer, Inc. - installed 2015-02-12) [Lookup]

[loaded] com.anonymizer.deltavpn.DeltaVPNOpenVPNHelper.plist (Anonymizer, Inc. - installed 2015-02-12) [Lookup]

[running] com.anonymizer.deltavpn.GreenlightInterrogator.plist (Anonymizer, Inc. - installed 2015-02-12) [Lookup]

[running] com.anonymizer.deltavpn.L2TPConfigurator.plist (Anonymizer, Inc. - installed 2015-02-12) [Lookup]

[loaded] com.anonymizer.deltavpn.OpenVPN.plist (? ? ? - installed 2015-02-12) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-12-17)

[running] com.carbonite.launchd.carbonitedaemon.plist (? e953575f 61b5c707 - installed 2017-08-29) [Lookup]

[not loaded] com.cardosystems.cardo-updater.plist (? 0 ? - installed 2015-10-26) [Lookup]

[running] com.datarobotics.ddservice64d.plist (Drobo, Inc. - installed 2017-09-20) [Lookup]

[running] com.datarobotics.ddserviced.plist (? c4715cc4 1be1a915 - installed 2017-05-17) [Lookup]

[not loaded] com.dymo.pnpd.plist (? 0 ? - installed 2014-10-16) [Lookup]

[running] com.elgato.EyeConnect.plist (SHENZHEN GENIATECH INC.,LTD - installed 2017-04-25) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-20) [Lookup]

[loaded] com.lexar.IRInstaller.plist (PROSOFT Engineering, Inc. - installed 2017-06-09) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-11-06) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-05-25) [Lookup]

[running] com.micromat.TechToolProDaemon.plist (? 287867d8 53025fad - installed 2015-12-18) [Lookup]

[running] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-03) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-11-15) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-05) [Lookup]

[running] com.paragon-software.installer.plist (Paragon Software GmbH - installed 2017-11-10) [Lookup]

[loaded] com.paragon-software.ntfs.loader.plist (Apple, Inc. - installed 2017-10-30)

[running] com.paragon-software.ntfsd.plist (Paragon Software GmbH - installed 2017-10-30) [Lookup]

[running] com.parallels.mobile.dispatcher.launchdaemon.plist (Parallels, Inc. - installed 2017-05-02) [Lookup]

[loaded] com.parallels.mobile.kextloader.launchdaemon.plist (Apple, Inc. - installed 2017-10-25)

[loaded] com.prosofteng.DriveGenius.locum.plist (PROSOFT Engineering, Inc. - installed 2015-03-29) [Lookup]

[loaded] com.tclementdev.timemachineeditor.scheduler.plist (Thomas CLEMENT - installed 2017-04-01) [Lookup]

[running] com.wacom.UpdateHelper.plist (? ? ? - installed 2017-10-20) [Lookup]

[loaded] com.wacom.displayhelper.plist (Apple, Inc. - installed 2017-10-25)


User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-04-08) [Lookup]

[running] com.c-command.SpamSieve.LaunchAgent.plist (C-Command Software, LLC - installed 2017-08-24) [Lookup]

[not loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-11-02) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]

[loaded] com.logmein.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-11-02) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-09-25) [Lookup]

[running] com.parallels.mobile.startgui.launchagent.plist (Parallels, Inc. - installed 2017-12-17) [Lookup]


User Login Items:

Flickr Uploadr Application

(~/Applications/Flickr Uploadr.app)

CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2017-12-04)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

Box Sync Application

(/Applications/Box Sync.app)

DDAssist Application

(/Applications/Drobo Dashboard.app/Contents/Resources/DDAssist.app)

Dropbox Application

(/Applications/Dropbox.app)

OneDrive Launcher SMLoginItem - Hidden (Apple, Inc. - installed 2017-12-16)

(/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app)

FSMenuAppLoginItemHelper SMLoginItem - Hidden (Paragon Software GmbH - installed 2017-11-10)

(/Applications/Paragon NTFS for Mac 15.app/Contents/Library/LoginItems/FSMenuAppLoginItemHelper.app)

CloudKitJS Callback URL SMLoginItem - Hidden (AgileBits Inc. - installed 2017-12-16)

(/Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper. app)


Internet Plug-ins:

AdobePDFViewerNPAPI: 11.0.13 (installed 2015-12-18) [Lookup]

Flash Player: 28.0.0.126 (installed 2017-12-16) [Lookup]

AdobePDFViewer: 11.0.13 (installed 2015-12-18) [Lookup]

iPhotoPhotocast: 7.0 (installed 2015-12-08)

PepperFlashPlayer: 28.0.0.126 (installed 2017-12-16) [Lookup]

DYMO Safari Addin: Unknown (installed 2015-12-08) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-11-06)

CitrixICAClientPlugIn: 11.8.0 (installed 2015-12-08) [Lookup]

FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-16) [Lookup]

AdobeAAMDetect: 3.0.0.0 (installed 2017-09-27) [Lookup]

GarminGpsControl: 4.2.0.0 (installed 2015-12-08) [Lookup]

npDDRia: 0.0.14.5 (installed 2015-08-19) [Lookup]

Silverlight: 5.1.50901.0 (installed 2017-06-08) [Lookup]

CouponPrinter-FireFox: Version 1.1.2 (installed 2015-12-08) [Lookup]

Google Earth Web Plug-in: 6.0 (installed 2015-12-18) [Lookup]

DYMO NPAPI Addin: 1.0 (installed 2015-12-08) [Lookup]

Flip4Mac WMV Plugin: 3.3.7.2 (installed 2015-12-09) [Lookup]

SharePointBrowserPlugin: 14.7.2 (installed 2017-03-17) [Lookup]

JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-11-20) Check version

OfficeLiveBrowserPlugin: 12.2.7 (installed 2015-12-08) [Lookup]


User internet Plug-ins:

RealPlayer Plugin: Unknown (installed 2016-08-08) [Lookup]

ZoomUsPlugIn: 4.0.29656.0413 (installed 2017-04-17) [Lookup]

Picasa: 1.0 (installed 2015-10-13) [Lookup]


Safari Extensions:

[enabled] RoboForm - Siber Systems - http://www.roboform.com (installed 2017-11-15)

[enabled] 1Password (beta) - AgileBits - https://agilebits.com/onepassword (installed 2016-09-27)

[not loaded] Open in Internet Explorer - Parallels - http://www.parallels.com (installed 2017-11-25)


3rd Party Preference Panes:

Carbonite (installed 2017-08-29) [Lookup]

Flash Player (installed 2017-11-27) [Lookup]

Flip4Mac WMV (installed 2015-12-09) [Lookup]

FUSE for OS X (OSXFUSE) (installed 2015-10-25) [Lookup]

Java (installed 2017-11-06) [Lookup]

NTFS (installed 2017-10-30) [Lookup]

TechTool Protection (installed 2015-12-18) [Lookup]

WacomTablet (installed 2017-11-06) [Lookup]


Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Drobo-Data: Disk size: 17.59 TB Disk used: 4.26 TB

Macintosh HD: Disk size: 1.00 TB Disk used: 409.16 GB

Destinations:

Drobo-1 Time Machine [Local]

Total size: 13.21 TB

Total number of backups: 54

Oldest backup: 5/25/17, 1:17 AM

Last backup: 12/17/17, 7:00 PM

Size of backup disk: Too small

Backup size 13.21 TB < (Disk used 4.67 TB X 3)


Top Processes by CPU:

100% CarboniteDaemon

4% WindowServer

2% Adobe CEF Helper

1% Box Sync Monitor

1% kernel_task


Top Processes by Memory:

4.57 GB prl_vm_app

2.13 GB kernel_task

731 MB iTunes

666 MB CarboniteDaemon

652 MB prl_client_app


Top Processes by Network Use:

Input Output Process name

6 MB 756 MB CarboniteDaemon

5 MB 1012 KB mDNSResponder

2 MB 753 KB Mail

2 MB 101 KB EyeConnect

675 KB 997 KB apsd


Top Processes by Energy Use:

99.18 CarboniteDaemon

4.58 WindowServer

2.06 prl_vm_app

1.90 Adobe CEF Helper


Virtual Memory Information:

15.74 GB Available RAM

99 MB Free RAM

16.26 GB Used RAM

15.65 GB Cached files

112 MB Swap Used


Software installs (last 30 days):

OneDrive: 17.3.7078 (installed 2017-11-20)

ON1 Photo RAW 2018: (installed 2017-11-21)

1Password: (installed 2017-11-26)

Find Any File: 1.9.2 (installed 2017-12-07)

OneDrive: 17.3.7131 (installed 2017-12-16)

OneDrive: 17.3.7131 (installed 2017-12-16)

Adobe Flash Player: (installed 2017-12-16)

Adobe Pepper Flash Player: (installed 2017-12-16)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events):

2017-12-17 11:49:09 AppleSpell Crash [Open]

Cause: *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '-[NSNull identifier]: unrecognized selector sent to instance 0x7fff98dd58b0'

terminating with uncaught exception of type NSException

abort() called

2017-12-17 04:06:04 Dropbox.app High CPU use [Open] [Details]

2017-12-16 17:43:33 CarboniteDaemon.app High CPU use [Open] [Details]

2017-12-16 17:19:17 cleanup_installer Crash [Open]

2017-12-16 03:13:54 SIMBL Agent.app Crash [Open]

Cause: dyld: launch, running initializers

/usr/lib/libSystem.B.dylib

2017-12-16 02:59:53 AdobeGCClient.app Crash [Open]

Cause: LaunchServices: registering extension point com.apple.textinputmethod-services at URL file:///System/Library/Frameworks/InputMethodKit.framework/

Dec 17, 2017 10:16 PM

Reply Helpful
Question marked as Helpful

Dec 18, 2017 8:41 AM in response to 2008Convert In response to 2008Convert

There are some problems in your report. First, please use the EtreCheck report to remove the adware that is installed on the system.


If you no longer use MS Windows on this computer either update or uninstall the version of VM Ware installed. Your version is years out of date!


Disconnect all peripherals (except the keyboard and mouse) and reset the SMC and PRAM per the directions in iMac SMC and PRAM reset .


Uninstall all antivirus and cleaning and ANY other third party maintenance apps. Not only are the 100% unnecessary they create more harm than they ever correct. I see you have CleanMyMac installed and also TechTools, perhaps other harmful apps. Locate the developers uninstall instructions for each of these apps and uninstall. Then restart in Safe Mode and then restart normally.


Do these things to start then attempt your update, if it updates then re-attach your peripherals.


BTW, you system really is a mess. It has a lot of very outdated apps installed, you should go through each of your third party apps and update them!!

Dec 18, 2017 8:41 AM

Reply Helpful (1)

Dec 18, 2017 4:32 PM in response to 2008Convert In response to 2008Convert

I had the same problem with my hard drive, I was able to repair this from internet recovery mode (command, option, R), instead regular recovery mode. Then formatting the hard drive using “3-pass security option”. After that I recover the time machine backup and reinstall high sierra

Dec 18, 2017 4:32 PM

Reply Helpful

Dec 18, 2017 4:46 PM in response to etrillos.apple In response to etrillos.apple

I read elsewhere that that is what is needed to be done. Apparently there is a flaw in Sierra when it converted the drive. I was hoping for a short cut, i.e., short of reformatting and reloading. But given the problem, I guess that is what is in store. Thank you.

Dec 18, 2017 4:46 PM

Reply Helpful
User profile for user: 2008Convert

Question: I cannot upgrade from MacOS 10.13.1 to 10.13.2