Macbook Pro Sluggish (EtreCheck results included)

Question

Macbook Pro Sluggish (EtreCheck results included)

HI. I'm in need of some help. I've seen similar questions but haven't found a solution to my problem. I'm running a MacBook Pro (2011) all software updated. It has been running really slow of late and I can't figure out whats going on. I did an EtreCheck and that's just left me even more clueless, can someone please look at my results and guide me to the next steps. I appreciate your help so much:

EtreCheck version: 3.4.6 (460)

Report generated 2017-12-16 23:22:01

Download EtreCheck from https://etrecheck.com

Runtime: 13:18

Performance: Poor

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Hardware Information:ⓘ

MacBook Pro (15-inch, Early 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro8,2

1 2 GHz Intel Core i7 (i7-2635QM) CPU: 4-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Handoff/Airdrop2: not supported

Wireless:
en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 224

iCloud Quota: 5.00 GB available

Video Information:ⓘ

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1440 x 900

AMD Radeon HD 6490M - VRAM: 256 MB

Disk Information:ⓘ

Disk information not found!

USB Information:ⓘ

USB20Bus

hub_device

Apple Computer, Inc. IR Receiver

USB20Bus

Apple Inc. FaceTime HD Camera (Built-in)

hub_device

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Virtual disks:ⓘ

Macintosh HD (disk1 - Journaled HFS+) /
[Startup]: 498.88 GB (429.16 GB free)

Encrypted AES-XTS (Unlocked)

Physical disk: disk0s2 499.25 GB Online

System Software:ⓘ

macOS High Sierra
10.13.1 (17B1003) - Time since boot: less than an hour

Gatekeeper:ⓘ

Mac App Store

Kernel Extensions:ⓘ

/Library/Extensions

[loaded] com.malwarebytes.mbam.rtprotection (3.1 - SDK 10.12) [Lookup]

/System/Library/Extensions

[loaded] com.avira.kext.FileAccessControl (1.1.1 - SDK 10.9) [Lookup]

System Launch Agents:ⓘ

[not loaded] 9 Apple tasks

[loaded] 186 Apple tasks

[running] 93 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 37 Apple tasks

[loaded] 191 Apple tasks

[running] 102 Apple tasks

Launch Agents:ⓘ

[loaded] com.avira.antivirus.general.agent.plist (? 94ca9a28 3dcf93f8 - installed 2017-12-15) [Lookup]

[loaded] com.avira.antivirus.gjallarhorn.plist (Avira Operations GmbH & Co. KG - installed 2017-12-14) [Lookup]

[not loaded] com.avira.antivirus.iris.plist (Avira Operations GmbH & Co. KG - installed 2017-12-14) [Lookup]

[loaded] com.avira.antivirus.notifications.agent.plist (? 8b13021d 3dcf93f8 - installed 2017-12-15) [Lookup]

[loaded] com.avira.antivirus.odscan.default.plist (? fbeedaeb 3dcf93f8 - installed 2017-12-15) [Lookup]

[loaded] com.avira.antivirus.scheduler.agent.plist (? 4b765eec 3dcf93f8 - installed 2017-12-15) [Lookup]

[running] com.avira.antivirus.systray.plist (? 9bf80dc3 face15b8 - installed 2017-12-15) [Lookup]

[loaded] com.avira.antivirus.telemetry.agent.plist (? a4625078 3dcf93f8 - installed 2017-12-15) [Lookup]

[loaded] com.avira.antivirus.update.default.plist (? 7dca32a5 3dcf93f8 - installed 2017-12-15) [Lookup]

[running] com.avira.helper.avstats.plist (? cf66ea88 a28384e2 - installed 2017-12-14) [Lookup]

[loaded] com.avira.servicehub.license.plist (Avira Operations GmbH & Co. KG - installed 2017-12-14) [Lookup]

[loaded] com.avira.servicehub.license.poll.plist (Avira Operations GmbH & Co. KG - installed 2017-12-14) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-12-09) [Lookup]

[running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2017-12-16) [Lookup]

[running] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2017-12-16) [Lookup]

[running] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2017-12-16) [Lookup]

Launch Daemons:ⓘ

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-29)

[failed] com.avira.antivirus.dbcleaner.plist (? 223cb974 24f6020f - installed 2017-12-15) [Lookup]

[running] com.avira.helper.watchdox.plist (? e7e538d1 e163ec4c - installed 2017-12-15) [Lookup]

[loaded] com.barebones.authd.plist (Bare Bones Software, Inc. - installed 2014-05-20) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-12-09) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-05-21) [Lookup]

[running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2017-12-16) [Lookup]

[running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2017-12-16) [Lookup]

[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2017-12-05) [Lookup]

[running] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2017-12-16) [Lookup]

User Launch Agents:ⓘ

[loaded] com.avast.secureline.home.userinit.plist (Shell Script 42c427db - installed 2015-11-22) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-09-09) [Lookup]

User Login Items:ⓘ

iTunesHelper Application (Apple, Inc. - installed 2017-11-01)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application

(/Applications/Dropbox.app)

Internet Plug-ins:ⓘ

iPhotoPhotocast: 7.0 (installed 2014-05-21)

QuickTime Plugin: 7.7.3 (installed 2017-10-25)

Safari Extensions:ⓘ

[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-11-30)

[enabled] Adguard AdBlocker - adguard - http://adguard.com (installed 2017-09-10)

[enabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2017-01-09)

[enabled] Ka-Block! - David Graham & Josh Peek - http://kablock.com (installed 2017-11-01)

[enabled] Translate - SideTree.com - Apps for Mac - http://SideTree.com/extensions.html#Translate (installed 2017-09-09)

[enabled] AdBlock Ultimate - Secure Download - https://adblockultimate.net/ (installed 2017-09-10)

3rd Party Preference Panes:ⓘ

None

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

21%
RTProtectionDaemon

9%
kernel_task

5%
WindowServer

3%
parentalcontrolsd

3%
hidd

Top Processes by Memory:ⓘ

436 MB kernel_task

119 MB Dropbox

82 MB RTProtectionDaemon

60 MB WindowServer

48 MB Spotlight

Top Processes by Network Use:ⓘ

Input Output Process name

7 MB 6 KB touristd

63 KB 104 KB Dropbox

46 KB 19 KB TeamViewer_Service

9 KB 8 KB mDNSResponder

4 KB 5 KB apsd

Top Processes by Energy Use:ⓘ

28.18 RTProtectionDaemon

6.42 WindowServer

1.84 mdworker

1.56 touristd

Virtual Memory Information:ⓘ

1.60 GB
Available RAM

384 MB Free RAM

2.40 GB
Used RAM

1.23 GB
Cached files

768 KB Swap Used

Software installs (last 30 days):ⓘ

TeamViewer: 12.0.90004 (installed 2017-12-08)

Malwarebytes for Mac:
(installed 2017-12-16)

Memory Clean: 6.3 (installed 2017-12-16)

GIPHY CAPTURE: 3.7 (installed 2017-12-16)

PicGIF Lite: 2.0.8 (installed 2017-12-16)

Install information may not be complete.

Files deleted by EtreCheck:ⓘ

2017-12-16 01:00:18 - ~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedSer vices.Agent.plist - Unknown

15 in' MacBook Pro, Mac OS X (10.4.11)

Posted on Dec 16, 2017 9:07 PM

Reply

Answer 1

Dec 16, 2017 10:34 PM in response to munkymajik

I did as you suggested. Its still on the sluggish end but not as bad because before it took me forever to open an app but now not as long. Here are my new results.

Performance still poor 😟

EtreCheck version: 3.4.6 (460)

Report generated 2017-12-17 01:29:29

Download EtreCheck from https://etrecheck.com

Runtime: 12:12

Performance: Poor

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

iCloud Quota: 5.00 GB available

Video Information:ⓘ

Intel HD Graphics 3000 - VRAM: 384 MB

Color LCD 1440 x 900

AMD Radeon HD 6490M - VRAM: 256 MB

Disk Information:ⓘ

APPLE HDD HTS545050A7E362 disk0: (500.11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted>
[EFI]: 210 MB

(disk0s2) <not mounted>
[CoreStorage Container]: 499.25 GB

(disk0s3) <not mounted>
[Recovery]: 650 MB

MATSHITADVD-R
UJ-8A8
()

USB Information:ⓘ

USB20Bus

Apple Inc. FaceTime HD Camera (Built-in)

hub_device

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

Apple Computer, Inc. IR Receiver

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Virtual disks:ⓘ

Macintosh HD (disk1 - Journaled HFS+) /
[Startup]: 498.88 GB (429.23 GB free)

Encrypted AES-XTS (Unlocked)

Physical disk: disk0s2 499.25 GB Online

System Software:ⓘ

macOS High Sierra
10.13.1 (17B1003) - Time since boot: less than an hour

Gatekeeper:ⓘ

Mac App Store

Kernel Extensions:ⓘ

/Library/Extensions

[loaded] com.malwarebytes.mbam.rtprotection (3.1 - SDK 10.12) [Lookup]

System Launch Agents:ⓘ

[not loaded] 9 Apple tasks

[loaded] 186 Apple tasks

[running] 93 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 37 Apple tasks

[loaded] 187 Apple tasks

[running] 106 Apple tasks

Launch Agents:ⓘ

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-12-09) [Lookup]

[running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2017-12-16) [Lookup]

[running] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2017-12-17) [Lookup]

[running] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2017-12-17) [Lookup]

Launch Daemons:ⓘ

[not loaded] com.apple.installer.cleanupinstaller.plist (? 1963bf56 0 - installed 2017-11-29)

[loaded] com.barebones.authd.plist (Bare Bones Software, Inc. - installed 2014-05-20) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-12-09) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-05-21) [Lookup]

[running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2017-12-16) [Lookup]

[running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2017-12-16) [Lookup]

[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2017-12-05) [Lookup]

[running] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2017-12-17) [Lookup]

User Launch Agents:ⓘ

[loaded] com.avast.secureline.home.userinit.plist (Shell Script 42c427db - installed 2015-11-22) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-09-09) [Lookup]

User Login Items:ⓘ

iTunesHelper Application (Apple, Inc. - installed 2017-11-01)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application

(/Applications/Dropbox.app)

Internet Plug-ins:ⓘ

iPhotoPhotocast: 7.0 (installed 2014-05-21)

QuickTime Plugin: 7.7.3 (installed 2017-10-25)

Safari Extensions:ⓘ

[enabled] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2017-11-30)

[enabled] Adguard AdBlocker - adguard - http://adguard.com (installed 2017-09-10)

[enabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2017-01-09)

[enabled] Ka-Block! - David Graham & Josh Peek - http://kablock.com (installed 2017-11-01)

[enabled] Translate - SideTree.com - Apps for Mac - http://SideTree.com/extensions.html#Translate (installed 2017-09-09)

[enabled] AdBlock Ultimate - Secure Download - https://adblockultimate.net/ (installed 2017-09-10)

3rd Party Preference Panes:ⓘ

None

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

10%
mds

7%
kernel_task

5%
WindowServer

4%
RTProtectionDaemon

4%
mds_stores

Top Processes by Memory:ⓘ

502 MB kernel_task

326 MB Google Chrome

326 MB Google Chrome Helper

212 MB Google Chrome Helper

182 MB Google Chrome Helper

Top Processes by Network Use:ⓘ

Input Output Process name

67 KB 105 KB Dropbox

37 KB 16 KB TeamViewer_Service

11 KB 9 KB mDNSResponder

5 KB 4 KB apsd

522 B 354 B netbiosd

Top Processes by Energy Use:ⓘ

9.10 Google Chrome

4.90 WindowServer

4.48 mds

2.22 mds_stores

2.06 hidd

Virtual Memory Information:ⓘ

747 MB Available RAM

14 MB Free RAM

3.27 GB
Used RAM

733 MB Cached files

6 MB Swap Used

Software installs (last 30 days):ⓘ

TeamViewer: 12.0.90004 (installed 2017-12-08)

Malwarebytes for Mac:
(installed 2017-12-16)

Memory Clean: 6.3 (installed 2017-12-16)

GIPHY CAPTURE: 3.7 (installed 2017-12-16)

PicGIF Lite: 2.0.8 (installed 2017-12-16)

Install information may not be complete.

Files deleted by EtreCheck:ⓘ

2017-12-16 01:00:18 - ~/Library/LaunchAgents/com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedSer vices.Agent.plist - Unknown

Reply

Answer 2

munkymajik

Level 4

1,505 points

Dec 17, 2017 1:05 AM in response to Jigoku Shōjo

You can change it in your profile, just click your name and click edit at the bottom of the page near your products.

10.13.2 is out now. Perhaps downloading and installing the Combo Update instead of downloading from the App Store might work better.

macOS High Sierra 10.13.2 Combo Update(Document Type: Downloads) Dec 6, 2017 The macOS High Sierra 10.13.2 update improves the stability, compatibility and security of your Mac, and is recommended for all users.This update: • Improves compatibility with certain third-party USB audio devices • Improves VoiceOver navigation when viewing PDF documents in Preview • Improves compatibility of Braille displays with MailFor more information on the security content of Apple software updates, please visit this website: https://support.apple.com/en-us/HT201222https://support.apple.com/kb/DL1944?vie wlocale=en_US&locale=en_US

Reply

Answer 3

munkymajik

Level 4

1,505 points

Dec 16, 2017 9:44 PM in response to Jigoku Shōjo

You have two antivirus programs installed and malwarebytes??

You only really need malwarebytes tbh... no wonder your system is slow.

Personally I would uninstall avira first using a proper uninstall method for that application, maybe available at their website.

Reply

Answer 4

munkymajik

Level 4

1,505 points

Dec 16, 2017 9:48 PM in response to Jigoku Shōjo

Douitashimashite.

Also I would recommend rebooting into Safe Mode. Hold down the shift key when you reboot, when you hear the chime sound.

When it shows the login screen, reboot again normally.

Then can you run another EtreCheck?

Reply

Answer 5

munkymajik

Level 4

1,505 points

Dec 16, 2017 11:17 PM in response to Jigoku Shōjo

I'd recommend backing up if you don't already.

Also did you notice the slowdown after you installed TeamViewer?

Memory Clean, I don't really know much about but anything that interferes with MacOS's built-in systems might slow down your computer.

Is it slow when you're browsing or in general, because you have a lot of Safari Plug-ins.

Reply

Answer 6

Dec 16, 2017 11:41 PM in response to munkymajik

TeamViewer was a very recent install, while the lag has been there for a really long time. It's slow in general, in fact when I'm using the web that goes smoothly, its just when I want to open apps or do other non internet related stuff that I feel the brunt of it.

Thanks so much again for all your help.

Reply

Answer 7

seventy one

Level 7

27,424 points

Dec 17, 2017 12:49 AM in response to Jigoku Shōjo

Please remove Teamviewer, Memory Clean and Adguard.

Adblock is fine.

Macs do not need anything to 'clean' them.

Then test and report back. There is no need to republish the etrecheck report.

Sierra uses a lot of pwer, I think you are bordering on the limit and upgrading your RAM to at least 8Gb would be helpful.

Reply

Answer 8

Dec 17, 2017 1:07 AM in response to munkymajik

I did it...well the updating of my profile. As for 10.13.2 I'll get to that in the morning. Wow, I didn't even realize there was a .2, I'll go ahead and do that when I get up in the morning as I know it takes awhile. Its a good thing I came here for help.

Reply

Answer 9

Dec 17, 2017 1:14 AM in response to seventy one

I will remove them, I didn't think Adguard would have been a problem. Teamviewer really has been a pain so I'm all too happy to do away with it on your recommendation.

It never occurred to me that I would be pushing the limit of my RAM at all. I used my MAC before this one so much more heavily than this yet that never happened. This computer has felt like such a step down from my older model. Guess upgrading the RAM is the next step. Thanks a lot for your help.

Reply

Answer 10

seventy one

Level 7

27,424 points

Dec 17, 2017 1:31 AM in response to Jigoku Shōjo

Teamviewer has been reported several times as a problem area; as you have already noticed an effect, that should be your warning. Memory Clean is unnecessary. Adguard for Mac has had mixed reviews. Adblock should be fine, or Adblock plus if you like.

Apple's RAM recommendations for any operating system is for a relatively low loaded machine. Once you have several background apps running the needs can change. As a 2011 machine you should keep in mind to check out any future up grades carefully. It may not go much further.

Buy your RAM from OWC (Macsales) or Crucial.com, both of whom are cheaper than Apple but use Apple recommended products.

They can match your existing RAM which is an essential requirement.

Reply

Answer 11

Dec 16, 2017 9:44 PM in response to munkymajik

Thank you, I went ahead and uninstalled Avira. I'm not seeing a difference as yet. Could this also have been a reason for the Poor performance rating? That really has me worried.

Reply