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Question: I forgot my Apple ID password


I forgot my Apple ID password for my Email. Each time I want to reset it, the browser tells me ‚the email is no ID‘. Because of that I can‘t reset my password, and I don‘t know my Email and the password for my ID.

The problem pops up, when I want to logout from iCloud.

What shall I do?

Product: iPod touch 5

Thank you!

Posted on


Dec 17, 2017 5:54 AM in response to Juleemii In response to Juleemii

Apple ID - How to find your Apple An iCloud e-mail address is an Apple ID.

Apple ID - Find

Enter your Apple (iCloud) ID and click Forgot Password.

Apple ID - Manage

Apple ID – Forgot Password

there is a contact link.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.

Apple Support using Twitter

Dec 17, 2017 5:54 AM

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Dec 17, 2017 9:04 AM in response to Eric Root In response to Eric Root

Thanks four your reply.

But my problem is that I am logged in to my iPod with my old Email and the Support can‘t find my ID with that Email. On the one hand my device is logged in with the Email but on the other hand I can‘t reset the password because the Apple ID with my Email doesn‘t exist.

Dec 17, 2017 9:04 AM

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User profile for user: Juleemii

Question: I forgot my Apple ID password