Image Capture stalls after scan

Question

Level 1

7 points

Image Capture stalls after scan

Immediately after completion of a Scan, there is a second flash of light from the scanner glass, the iMac screen blinks, and the mouse freezes on the Scan button. The keyboard and mouse are nonresponsive.

I power-cycled the scanner, but the iMac remained stalled.

I booted the iMac in Safe Mode, then shut down. I started the iMac in Normal Mode opting for resumption of the apps which were open prior to the hard shut down.

Image Capture opens with the following error report:

An error occurred while communicating with the scanner. (-9923)

System Preferences > Display >

Resolution: Scaled

Brightness: Automatically adjust brightness

AirPlay Display: Off

Show mirroring options in the menu bar when available

Epson WorkForce WF-3640

Main Firmware: CB29G7

Network Firmware: 20.A5

QPIT: QP100C97

macOS High Sierra, Version 10.13.2

iMac (Retina 5K, 27-inch, Late 2015)

Processor 3.2GHz Intel Core i5

8 GB 1867 MHz DDR3

Macintosh HD

AMD Radeon R9 M390 2 GB

ps -A | grep Image

/System/Library/Image Capture/Support/icdd

/Applications/Image Capture.app/Contents/MacOS/Image Capture

/Library/Image Capture/Devices/EPSON Scanner.app/Contents/MacOS/EPSON Scanner -psn_0_159783

Suggestions, anyone?

IMAC (RETINA 5K, 27-INCH, LATE 2015), iOS 10.2, macOS Sierra Version 10.12.2

Posted on Dec 17, 2017 7:36 AM

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Answer 1

tcabq Author

Level 1

7 points

Dec 31, 2017 3:00 PM in response to tcabq

Continuing the original post, here is a work-around.

1. Mouse-click on the Image Capture title bar to set focus of attention within the Image Capture window.

2. After clicking on the Scan button, immediately move the mouse outside of the Scan button.

Before installation of macOS High Sierra, Version 10.13.2, a click on Image Capture's Scan button did not disable

the mouse and keyboard.

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Answer 2

den.thed

Level 9

76,912 points

Dec 31, 2017 3:20 PM in response to tcabq

Open the Mac App Store, click Updates and see if there is an Epson Driver Update available there.

If not, go to > https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce- WF-3640

and download then install the latest "Driver and Utility Combo Package" from Epson.

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Answer 3

tcabq Author

Level 1

7 points

Jan 27, 2018 6:37 PM in response to den.thed

Thank you for the suggestion.

From the following URL:

https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce- WF-3640/s/SPT_C11CD16201

I installed the following two downloads: epson18533.dmg, epson19400.dmg

Drivers and Utilities Combo Package 12/06/17 147 MB epson18533.dmg

Firmware version CB22HB 12/01/17 22.8 MB epson19400.dmg

Pinters & Scanners

Name: EPSON WF-3640 Series

Device Name: EPSON_WF_3650 Series

Driver Version: 2.0

Image Capture continues to stall the iMac. It succeeds if I am scanning a small custom area, but fails consistently if scanning most of an 8.5 x 11 inch page.

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