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I cannot order a photo book which I made in Photos

I am desperate! It took me over a month of hard work to make a photo book which was supposed to be a Christmas present. When I finished with relief and clicked on Buy Book and Add shipping address, I put a German address and a message comes, Unsupported Country, Orders must be shipped within your billing country. When I put my address in the Czech Republic, I get a message Unsupported location, Orders cannot be shipped to this location. I find this rather unfair. Apple sell products in my country but do not deliver prints. Another strange thing is, why cannot billing address and shipping address be different? In the past I did manage to have photo books delivered to Holland (our second home) and also to Germany, but now I cannot make it any more. Any suggestion?

MacBook Air (11-inch Mid 2011), OS X El Capitan (10.11.6)

Posted on Dec 17, 2017 8:52 AM

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Posted on Dec 17, 2017 2:16 PM

Another strange thing is, why cannot billing address and shipping address be different?

To order your book make sure, that your billing address and the shipping address and the credit card/payment method are all set to the same county. Germany is certainly a supported country to oder books.


You set the country of the Print Products Store you want to order from in the Photos > Preferences > General, at the bottom of the panel. This country has to match the billing address and shipping address of the Apple ID you are using, when you set up your Print products Store account in Photos > Print Products Store Account.

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I cannot order a photo book which I made in Photos

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