airdrop

Question

Level 1

9 points

airdrop

The Airdrop on my MacBook Pro (Mid 2015) running El Capitan (10.11.4) recognizes my iPad Mini (2nd gen.) running iOS 8.1.2 but doesn't recognize my iPhone X running iOS 11.2.

The Airdrop on my iPad recognizes my MacBook Pro and my iPhone X, and my iPhone X recognizes only my iPad Mini.

Obviously something is wrong between my MacBook Pro and iPhone but since they all are recognized by my iPad Mini I'm sure it is not an issue with the connections (Bluetooth, Wi-Fi, Do Not Disturb, etc.)

I tried already reboot and restart of my devices.

I would appreciate any help regarding this problem.

Thank you in advance.

Posted on Dec 17, 2017 12:09 PM

Reply

Answer 1

brenden dv

Community Specialist

Dec 18, 2017 12:33 PM in response to Mik74

Hi Mik74!

I understand that your iPhone X is not recognizing your MacBook Pro, and I'm happy to help. Please review these instructions from an Apple support article on this topic:

If you can’t see the other device in AirDrop

If you can't see the person or the device that you're trying to AirDrop to, check the following:

Check that both of you have Wi-Fi and Bluetooth turned on. If either of you have Personal Hotspot on, turn it off.

Make sure that the person you're sending to is nearby. You can't AirDrop to users who are out of Bluetooth and Wi-Fi range.

If the other person’s AirDrop receiving setting is set to Contacts Only, and you’re not in their Contacts, have them set their AirDrop receiving setting to Everyone.

Use AirDrop on your iPhone, iPad, or iPod touch

Thanks for using Apple Support Communities.

Cheers!

Reply

Answer 2

Mik74 Author

Level 1

9 points

Dec 22, 2017 6:00 AM in response to brenden dv

Thank you Brenden DV,

I did all of the above and the result is still the same: iPhone recognizes the iPad but not the MacBook Pro; MacBook Pro recognizes the iPad but the iPhone and finally the iPad recognizes both devices.

Thank you for your help.

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Answer 3

Dec 26, 2017 4:09 AM in response to Mik74

Not sure if this will help, but it may be worth a try to reset network settings on the iPhone X: Go to Settings > General > Reset > Reset Network Settings. This will also erase any preferred WiFi networks and associated passwords stored on your iPhone, so make sure you have them handy before you perform the reset.

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Answer 4

CarlAVII

Community Specialist

Dec 26, 2017 11:44 AM in response to Mik74

Hi Mik74!

Thank you for trying those steps! At this point, it would be best to contact Apple Support for further assistance using this link:

Contact Apple Support

Thanks for using Apple Support Communities.

Cheers!

Reply

Answer 5

CarlAVII

Community Specialist

Dec 26, 2017 11:44 AM in response to Mik74

Hi Mik74!

Thank you for trying those steps! At this point, it would be best to contact Apple Support for further assistance using this link:

Contact Apple Support

Thanks for using Apple Support Communities.

Cheers!

Reply

Answer 6

Mik74 Author

Level 1

9 points

Dec 26, 2017 3:44 AM in response to brenden dv

New fact:

My iPhone appeared on my MacBook Pro's AirDrop but only for a minute and then disappeared again. Both devices are right next to each other.

Any idea what could be the problem?

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Answer 7

Dec 26, 2017 9:45 AM in response to Tim Lorenzen

I have the same issue, resetting Network Settings did not help 😟

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