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When will Apple and Charter/Spectrum work together to allow iMac to receive Charter/Spectrum email? In talking with Charter/Spectrum, they say it's the iMac firmware that is causing the problem. I'm just a user, not a techie, how about a simple solution?
iMac (27-inch, Late 2013), iOS 10, 10.13.2
What exactly is the problem? How is Mail configured? Are you getting any error messages when you try to connect to the email server? Can you access your email using the email server's web page?
This ordeal usually happens once or twice a year. It seems to be in conjunction with updates to my Mac. The first sign that something is wrong is that I'm told that Mac email cannot connect to the server. When I've researched this in the past, it was suggested to reenter the email password, or delete the email account and start all over again. Sometimes this works, and sometimes (mostly) it doesn't.
When I try to set up the account, I get the 'circle of death' spinning around for a long time, then a message that my "email account or password" cannot be identified. After a dozen, or two, times trying to set up the account, I will start receiving emails again.
However, right now, although I am receiving email, I cannot send email on the Charter/Spectrum account. The email is configured according to the Charter/Spectrum web site instructions. I can still access my email through their web site, but I'd rather not have to use that extra step.
As I mentioned in my first post, Charter/Spectrum is blaming Mac. I'm just frustrated.
Charter/Spectrum Email
