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Question: Blocked Apple ID

Hello! After reseting the iPad mini I have to activate it, but I forgot my Apple ID and therefore I cannot do it. I have sales receipt with IMEI and ID Number on it, but I don't have cash voucher, because I have bought iPad on 2014. Then I tried to reset it via Apple Support Russia, but they said to me that their data didn't with my. Now I confused, because I have proof of purchase, but I cann't reset my device.

iPad Mini Wi-Fi + Cellular, iOS 9.3.2

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Dec 17, 2017 1:14 PM in response to elena_a In response to elena_a

Clarification question - Support wouldn't accept your sales receipt?


Apple ID - How to find your Apple An iCloud e-mail address is an Apple ID.


Apple ID - Find



Enter your Apple (iCloud) ID and click Forgot Password.


Apple ID - Manage




Apple ID – Forgot Password

Dec 17, 2017 1:14 PM

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Dec 18, 2017 10:20 AM in response to Eric Root In response to Eric Root

Yes I tried, but problem was that I didn't remember my Apple ID at all.

They answered that their data didn't fit with my, but I didn't understand what it.

Could you explain what is it level 2 support? Do we have such option in Russia?

Dec 18, 2017 10:20 AM

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Dec 18, 2017 1:46 PM in response to elena_a In response to elena_a

Using the link below, what happens if you click Forgot Apple ID?


Apple ID - How to find your Apple


Level 2 support is like a mid level supervisor above the people who normally answer the phone. I don't know for sure if they exist in Russia, but I think they probably do.

Dec 18, 2017 1:46 PM

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Question: Blocked Apple ID