Hello! After reseting the iPad mini I have to activate it, but I forgot my Apple ID and therefore I cannot do it. I have sales receipt with IMEI and ID Number on it, but I don't have cash voucher, because I have bought iPad on 2014. Then I tried to reset it via Apple Support Russia, but they said to me that their data didn't with my. Now I confused, because I have proof of purchase, but I cann't reset my device.
iPad Mini Wi-Fi + Cellular, iOS 9.3.2
Clarification question - Support wouldn't accept your sales receipt?
Apple ID - How to find your Apple An iCloud e-mail address is an Apple ID.
Enter your Apple (iCloud) ID and click Forgot Password.
Using the link below, what happens if you click Forgot Apple ID?
Apple ID - How to find your Apple
Level 2 support is like a mid level supervisor above the people who normally answer the phone. I don't know for sure if they exist in Russia, but I think they probably do.
Yes I tried, but problem was that I didn't remember my Apple ID at all.
They answered that their data didn't fit with my, but I didn't understand what it.
Could you explain what is it level 2 support? Do we have such option in Russia?
Yes, they wouldn't accept my sales receipt.
Did you try the links above?
When you were speaking to support, did they say why they wouldn't accept the receipt? Did you politely ask to speak to level 2 support?
Blocked Apple ID
