Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Question:

Question: May i exchange an iphone without a physical receipt?

I got an iphone 8 plus but like better the X but just have a picture of the receipt not the paper one.. its 1 week old... am i able to make and exchange in another state from where it was purchased in this conditions?

Posted on

Reply
Question marked as Apple recommended
Answer:
Answer:

This is Apple's refund policy. It would appear you are not restricted to returning the phone to the store you bought it from though clearly that is best practice. If you are buying the X phone at the same time, that will help if you are anywhere other than the original place of purchase.


The 14 days is for most countries. Some, like the UK and the EU are 28 days. But better to get the matter resolved as soon as possible.


You will need to be able to prove the receipt copy and and personal address etc.


https://www.apple.com/uk/shop/help/returns_refund

Posted on

Question marked as Apple recommended

Dec 18, 2017 12:34 AM in response to Virm87 In response to Virm87

This is Apple's refund policy. It would appear you are not restricted to returning the phone to the store you bought it from though clearly that is best practice. If you are buying the X phone at the same time, that will help if you are anywhere other than the original place of purchase.


The 14 days is for most countries. Some, like the UK and the EU are 28 days. But better to get the matter resolved as soon as possible.


You will need to be able to prove the receipt copy and and personal address etc.


https://www.apple.com/uk/shop/help/returns_refund

Dec 18, 2017 12:34 AM

Reply Helpful
User profile for user: Virm87

Question: May i exchange an iphone without a physical receipt?