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If your iPhone, iPad, or iPod touch won't turn on or is frozen

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Question: My IPhone 5s was working great....

and now it has died. Will not turn on. Doesn't show any indication that it's actually charging..the charger is fine though. I am not able to do a had reset because my home button was already broken. I'm stuck....

iPhone 5s, iOS 10.3, Not sure which operating system.old

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Dec 18, 2017 1:48 PM in response to Oclark4.20 In response to Oclark4.20

Hello Oclark4.20,


Thanks for asking the Apple Support Communities for help with your iPhone. Please check the troubleshooting provided in the following help article: If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


If you need further assistance, use the following link to contact AppleCare as described:



If you need more help

Contact Apple Support to set up service if you have any of these issues:

  • You still see a black screen after charging, force restarting, or following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures.
  • You can't force your device to restart because a button is broken or stuck.


Thanks and have a great day.

Dec 18, 2017 1:48 PM

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Question: My IPhone 5s was working great....