Please, help us!!! FCPX 10.4

Question

Gioni Author

Level 1

4 points

Please, help us!!! FCPX 10.4

We work on the television channel. Recently we got Sony A7s camera.

We work on laptops MacBook Pro. Previously, we used the operating system Sierra and everything was fine.

But after we made the update of High Sierra, we had a problem!!!

We can not import a video file from a flach card into the FCPX program.

We can import files from the camera, but they do not have sound.

This problem is only for files that are shot in AVCHD format.

But we can shoot only in this format. Because only this format allows you to shoot in interlace. We can use only interlace, because we are working on a television channel.

We really hoped to update 10.4 for FCPX, but it did not help us !!! Why did not you support for AVCHD?!

Final Cut Pro X, macOS High Sierra (10.13.2), Gioni

Posted on Dec 18, 2017 4:19 AM

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Answer 1

Tom Wolsky

Level 10

151,022 points

Dec 19, 2017 3:34 AM in response to Gioni

Yes. Works correctly in QuickTime. Imports into FCP

plays picture and sound perfectly.

There's something else on your systems that's interfering with these files working correctly.

Sorry for the delay. It's 6:30am here.

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Answer 2

Tom Wolsky

Level 10

151,022 points

Dec 19, 2017 4:08 AM in response to Gioni

Download the HS installer from the App Store. Connect the external drive. Smallish SSD will do. Mac OS extended formatting. Run the installer and point it to the external drive to install the system. Copy FCP into the new system’s Applications folder. Download Additional Content from the FCP menu. Test it. Not hard just takes time.

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Answer 3

Dec 19, 2017 4:18 AM in response to Gioni

Hello ...

i think it is a problem with Sony drivers. I have a issue with XDCAMs. Not the files but the Discs. I can not import the Camera Discs, no driver! So i suggest you to downgrade. So use your backbub you made. If you not use HDR in 4k you do not need High Sierra in these moment. I use Sierra with 10.4 on 7 macs... that works fine incl. all drivers from Sony and Blackmagic.

Greetings from Cologne

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Answer 4

Tom Wolsky

Level 10

151,022 points

Dec 18, 2017 4:20 AM in response to Gioni

Check you see if you have Perian installed on your systems. Remove it.

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Answer 5

Gioni Author

Level 1

4 points

Dec 18, 2017 4:23 AM in response to Tom Wolsky

Sorry! But what is it?!

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Answer 6

Tom Wolsky

Level 10

151,022 points

Dec 18, 2017 4:24 AM in response to Gioni

It works with ffmpeg open source software. It might be in your system preferences at the bottom.

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Answer 7

Gioni Author

Level 1

4 points

Dec 18, 2017 4:26 AM in response to Tom Wolsky

ok! i will try!

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Answer 8

Gioni Author

Level 1

4 points

Dec 18, 2017 4:31 AM in response to Gioni

Yes, I deleted it. But this did not solve the problem.

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Answer 9

Tom Wolsky

Level 10

151,022 points

Dec 18, 2017 4:31 AM in response to Gioni

Make sure you reboot after you uninstall it. It's system software.

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Answer 10

Gioni Author

Level 1

4 points

Dec 18, 2017 4:34 AM in response to Tom Wolsky

Yes, of course i restarted my laptop

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Answer 11

Tom Wolsky

Level 10

151,022 points

Dec 18, 2017 4:35 AM in response to Gioni

That's the only thing I know that can cause this problem in High Sierra. Can you open the in the mts file from the camera in the QuickTime player?

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Answer 12

Gioni Author

Level 1

4 points

Dec 18, 2017 4:41 AM in response to Tom Wolsky

No. Еhe program writes an error 1718449215

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Answer 13

Tom Wolsky

Level 10

151,022 points

Dec 18, 2017 4:43 AM in response to Gioni

You should take it to an Apple Store or similar. There's some other software installed I'm pretty sure related to ffmpeg that's causing this problem for you.

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