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Question: iPhone 8 Plus unresponsive

Hi, my iPhone 8 plus suddenly froze. I can unlock my phone/enter passcode no problem, but soon as I get to the home screen i cant swipe left, right or touch anything. I can swipe up for control centre, and bring notifications down but that's it. I have held down the power button to turn off my phone but that too is unresponsive, it just turns off/locks my screen, I also tried hard reset, that again is unresponsive. Please advise, I have had the phone no longer than a month!

iPhone 8 Plus, iOS 11

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Answer:

Connect to iTunes and do a restore.


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


If you still have problems, make an appointment at the Genius Bar or at an authorized service provider to have the phone evaluated.

Posted on

Question marked as Apple recommended

Dec 18, 2017 3:22 AM in response to Beckioo In response to Beckioo

Connect to iTunes and do a restore.


If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


If you still have problems, make an appointment at the Genius Bar or at an authorized service provider to have the phone evaluated.

Dec 18, 2017 3:22 AM

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Question: iPhone 8 Plus unresponsive