Visual Voice Mail not working Consumer Cell

Question

Level 10

85,372 points

Visual Voice Mail not working Consumer Cell

Well this is a bear. Consumer Cellular has 15 minute hold times. Regardless, I hoped maybe here someone can help. I moved my Consumer Cellular SIM card to an iPhone 5S from a 4S, and restored the backup from iTunes on the 5S from the 4S. All's well, except the visual voice mail. It shows up, but the messages can't be played back.

Do I need to wait the long hold times to get my voice mail transferred over to the new phone? I even get new voice messages on the new phone, but those aren't playable either. Just the notification exists that there is a message, with who it is from, and how long the message is, but the play sign doesn't do anything on the message itself.

iPhone 5s, iOS 11.0.1

Posted on Dec 18, 2017 4:34 PM

Reply

Answer 1

a brody Author

Level 10

85,372 points

Dec 18, 2017 5:21 PM in response to razmee209

Aha, it doesn't work when Cellular Data is turned off.

Reply

Answer 2

a brody Author

Level 10

85,372 points

Dec 18, 2017 6:03 PM in response to a brody

Seems the same is true on Verizon. What a bear.

I can be on WiFi, and still not get my visual voicemail.

Reply

Answer 3

razmee209

Level 10

200,162 points

Dec 18, 2017 4:37 PM in response to a brody

a brody wrote:

Well this is a bear. Consumer Cellular has 15 minute hold times. Regardless, I hoped maybe here someone can help. I moved my Consumer Cellular SIM card to an iPhone 5S from a 4S, and restored the backup from iTunes on the 5S from the 4S. All's well, except the visual voice mail. It shows up, but the messages can't be played back.

Do I need to wait the long hold times to get my voice mail transferred over to the new phone? I even get new voice messages on the new phone, but those aren't playable either. Just the notification exists that there is a message, with who it is from, and how long the message is, but the play sign doesn't do anything on the message itself.

Have you tried doing a force restart? Hold down the home/sleep button together until you see the apple logo and then release, then wait for it to boot back up. Then try again.

Reply