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Since installing macOS High Sierra 10.13.2 Update I am having sound issues with using my Denon MC7000 Controller with Serato DJ
MacBook Pro with Retina display
Hello Chris, I have the same problem with my MC7000 after the update to 10.13.2. Unfortunately I did not do a Time Machine backup with version 10.13.1. Does Apple offer another solution to recover the computer?
Now I’ve got downgrade to 13.1 with a timemachine backup and I must stop my gig yesterday. The system was totally crashed and the sound distorded horribly. So let me know if you have better ideas. I changed to a 2015 Mac with usb and there was still the same problem.
No chance to play actually with the Denon and the new system. Tomorrow I will speak with Apple support and the must help me. 3 Gigs crashed with my stupid system paid for 4000 euro!!!
I have both a Pioneer DDJ SX2 & the Denon MC7000. I use Serato DJ with both. I upgraded both my laptops to High Sierra after seeing that Denon said it was now supported as well as hearing the same from Serato & Pioneer. After playing for 15-20 minutes on the Denon the sound starts to distort badly. Once I reboot the Denon it goes away but again comes back after a short time. I did an extensive test at home it reacted the same with both laptops with the Denon. I tried changing USB ports, checking for latest serato versions to no avail. I did the same exact testing with the Pioneer and NO issues at all. I did a full gig with the Pioneer and it worked as it should with no problem. Obviously whatever testing Denon did with High Sierra was flawed in my opinion. Hopefully they'll get this straightened out quickly as the Denon MC 7000 is an awesome machine and I prefer using it over the Pioneer.
I also have a Pioneer DDJ-SX2 andhave had no issues. Denon drop the ball on this one by stating on their website that their MC 7000 works fine with Sierra High but when you go in to the forum area it states clearly that you should not upgrade.
https://serato.com/forum/discussion/1662298
I have Mac OS X High Sierra and I did that exact update (10.13.2) but then on my MacBook Pro (Mid-2012) and Serato DJ 1.9.10 , I normally have my Latency set to 5ms on my Denon DJ MC7000 I was having terrible yellow or red USB Buffer light on the top right and my audio was breaking up so bad that even switching my Latency higher barely fix the problem. So for sh*ts and giggles installed Serato DJ Pro (Beta) and I did not had that problem. But what I ended up doing is doing clean install of High Sierra 10.13.1 but not install that Update (10.13.2) I will wait until Apple addresses that supposeably 3rd Party USB Audio fix with next update or wait until Serato DJ Pro comes out.
http://denondj.com/kb/article/2360
From a Denon DJ FB Group
Well Denon support just got back to me looks like there is a fix. Got this email two minutes ago from Denon support....
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We have released a firmware update to resolve this issue. The firmware is now posted online, so use the link provided below to download and install it to your MC7000. This will resolve your issue.
I do not believe it !!! Last week I was still at Denon Germany. No one could explain why I had such massive problems. Those were **** expensive losses I had .... I'm really happy, but manufacturers, Apple and forums have declared me crazy!
Sounds good. I am irritated, however, that is still written on the Denon website 10.13.2 does not work.
http://denondj.com/kb/article/2360
But, the Denon support has also written me that they have solved the problem.
I think I will try again next weekend with 10.13.2.
If there are still problems, please report here again! Thank you!
My guess is you will have to contact Denon and/or Serato and see if updates are available. You could of course roll back to the version that worked using your Time Machine backup.
Hello, I have the same sound issues via Reloop RMX90-DVS. It seems that is Serato bug in 10.13.2 :-/
It does it in latest Serato 1.9.10 or 1.9.8 too.
Hey, yeah same here. I'm note shure how to downgrade my system. I call the Apple support tomorrow
Sierra High has issues with the Denon MC 7000 and Apple will help restore your OS system to a previous ver
Here's one method… https://www.imore.com/how-downgrade-macos
Yes they do, you will have to back up any important software and then have your computer restored to its original OS operating system.
It’s not the original High Sierra version that’s the issue for the MC 7000 but the 10.13.2. I was able to roll back to version 10.13.1 and the sound quality issues went away.
Sound Issues withSince installing macOS High Sierra 10.13.2 Update
