In-app purchase problem EA Madden Mobile

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Level 1

4 points

In-app purchase problem EA Madden Mobile

In EA Madden Mobile the app crashed mid-purchase yesterday. Since then I cannot make any in-app purchases and get the message "Purchase Failed. We're sorry but the transaction was not successful. We'll try again later."

I have signed out of iTunes/iCloud account on all devices.

I have done hard resets on all devices.

I have uninstalled and reinstalled the game. T

I have tried it on both iPad and iPhone.

I have tried it on wi-fi and on LTE network.

I have verified that my payment method is valid.

I have contacted EA support who could not find any issue and directed me to Apple Support.

I still have the same issue.

Thanks for your help.

iPad Pro Wi-Fi, iOS 11.2.1

Posted on Dec 20, 2017 12:04 PM

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Answer 1

weilerg Author

Level 1

4 points

Dec 20, 2017 2:45 PM in response to weilerg

I deleted the app
then redownloaded and installed it
then created a new account
verified I could make an in-app purchase in the new account (saw a message right away that indicated the prior unfinished transaction was now complete)
then I deleted the app again
redownloaded it again
logged into Madden with my old account
all was well!

Not sure if it was necessary to delete and redownload as I did, but I believe the new account overwrote whatever bad data was hanging around and creating the issue in the old account.

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