iPhone 8 Plus Flash not working in cold

Question

Level 1

16 points

iPhone 8 Plus Flash not working in cold

I am using an iPhone 8 Plus 64 Gb on iOS 11.2.1

There is an issue with the camera flash, it doesn't work in cold environment.

When I try to click pictures or shoot video outside the camera flash doesn't fire it just blinks in Photo mode and nothing happens in the Video Mode.

I understand that I live in a cold place however as per apple the operating temperature is 0° and 35° Celsius and

I am facing this problem with temperature of 3 to 5 degrees.

I have tried reseting the phone, restoring the software through itunes however the issue is still there.

The flash light works if I use it from control center, then I keep it on for sometime and the FLASH fires in camera app too BUT after keeping the phone idle for sometime the flash doesn't fire again.

Is this a design fault? The hardware is not supporting the cold?

iPhone 8 Plus, iOS 11.2.1

Posted on Dec 22, 2017 8:48 AM

Reply

Answer 1

hashimhakeem Author

Level 1

16 points

Dec 24, 2017 2:25 AM in response to mghioca

Apple doesn't seem to be bothered about it. I tweeted about it but no response. I was told to visit the service center which I did and I am going to submit my device tomorrow and either they will repair a month old phone or replace it. IDK

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Answer 2

mghioca

Level 1

4 points

Dec 24, 2017 3:26 AM in response to hashimhakeem

I went to two different apple centers where i Live and both of them told me that they’ve never heard of this issue and that was basically it...after the holidays I will for sure go again, i have had this phone for 4 days!

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Answer 3

Jan 20, 2018 9:29 AM in response to hashimhakeem

Hi, my iPhone X (iOS 11.2.1) do not flash in low temperature too 🙁

It is strange because a flashlight app works in this enviroment !

Around 0 to +1 celsius temperature.

I’m afraid that “It’s no bug it’s feature…”,

but I need just to make photo of my car 🙂
Should I drive him into the living room now?

It’s time to die or switch to Samsung? 🙁

Best regards from NOT too cold Poland.

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Answer 4

tanja14

Level 1

9 points

Feb 27, 2018 5:19 AM in response to hashimhakeem

Has anyone found a solution to this problem yet?

Same problem here with iphone 8.

PS. If you want flash to work for one or two quick photos, first turn on flashlight and then take a pic with flash turned on. It works like this every single time, but you have to always turn flashlight first and than instantly take photo, or it won't work again... 😀 Same goes for taking video. I hope Apple can do something about it, maybe it's a software bug after all, and not hardware issue, at least I hope so...

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Answer 5

Apr 24, 2018 8:42 AM in response to mghioca

I have exactly this issue with my iPhone X purchased on day 1 of release. The flash does not work at night, usually when I need it most! I thought it was because of low temps initially, but it's still failing in temps of 10C+. It's driving me crackers to be honest.

Is this a general problem with all iPhone 10s, or just a few faulty ones which can be replaced?

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Answer 6

mghioca

Level 1

4 points

Dec 24, 2017 2:07 AM in response to hashimhakeem

This happens to me and all the people i know that have the 8, 8 plus or even X. We need to send Apple info about this so they will consider doing something about it.

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Answer 7

hashimhakeem Author

Level 1

16 points

Dec 24, 2017 3:34 AM in response to mghioca

They are lying. It has been reported by many users. It’s just like apple doesn’t want to accept this fault.

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Answer 8

Dec 31, 2017 5:06 PM in response to hashimhakeem

Same problem here with iPhone X.

Flash doesn't work but flashlight works just fine.

I got to say, quite a few problems with the X, broken GPS, broken flash. What's going on?

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Answer 9

hashimhakeem Author

Level 1

16 points

Dec 31, 2017 9:59 PM in response to Finalizer

Well I believe this series has a lot of issue. My IPHONE is with apple service center. I will update you once I get it back repaired or replaced IDK yet.

P.S

Faulty products, actually the whole series.

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Answer 10

Cheikk

Level 1

4 points

Jan 24, 2018 9:35 AM in response to hashimhakeem

Mine won’t even work inside my house, if the temp is around 60 Fahrenheit.

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Answer 11

Feb 9, 2018 5:08 AM in response to mghioca

I am having the same issue - iPhone 8+ - flash worked once in cold then not again in cold. Flashlight fine

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Answer 12

Mar 29, 2018 2:42 PM in response to hashimhakeem

It’s a joke really. You spend. £800 plus on a new apple product and the phone doesn’t work to its full potential. I if apple can’t fix the problem a partial refund must be awarded

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