My iPhone X has scratch on Face ID sensors /camera is this covered under Apple care or Apple care plus ?
there a photo I posted and when I took it to Apple last Sunday for another issues they told me they cleaned my phone with a cloth then scratched showed.
iPhone X, iOS 11.2.1
What part of my answer is unclear? IF you have AppleCare Plus, then YES, it is covered, but you will have to pay a $29 deductible.
If it's not a defect, then it's accidental damage. Make an appointment at the genius bar and take it in to show them. They will explain your options.
Well, the phone did not scratch itself.
Have you tried removing the screen protector you have installed to see if face id works without it there? That is the first thing Apple will do to troubleshoot that problem.
There is a $29 deductible to have the screen replaced if you have AppleCare+.
Hi
Only apple can help you with this problem if everything works OK I would
Leave it.
Cheers
Brian 🇬-1F1E7;
The first I went for a replacement it had dust in lens second time I went since phone froze then third I went for a scuff in the back it was cosmetic but the face ID scratch just showed I didnt even do anything to it.
Does Apple care cover scratches on Apple care since I”m on iPhone upgrade program
Asking you if scratches even covered by Apple care plus
Oh ok would this issue be accidental or cosmetic I heard Apple care plus covers accidental damage
I did doesn’t not say screen scratches and accidenta damage is screen cracks.
Will do this is my four time going to Apple I will just try another Apple store
have you gotten a screen replace due to scratches or anyone in the fourms?
And what did Apple tell you the first 3 times you were there?
I would suspect the screen protector you have install is more likely to be interfering with face ID than the scratch is... Try removing it. If the problem is the scratch, the display will have to be replaced.
It would not be covered under the standard warranty. You will have to pay to have the screen replaced. If you have AppleCare+ the deductible is $29. If you do not, screen replacement is $279. These are US prices.
iphone x scratch Face ID
