iTunes asks me to update my billing info and then freezes when I try to do so.

Question

Level 1

4 points

iTunes asks me to update my billing info and then freezes when I try to do so.

When I go into iTunes to try and purchase anything, it asks me to sign in, so I do that no problem, then when i try to make a purchase it says to update my billing info (which hasn't changed since the last time I made a purchase) and as soon as I click on anything on the billing info page, it freezes and shuts the program down.

null-OTHER, Windows 10, Dell XPS

Posted on Dec 22, 2017 6:38 PM

Reply

Answer 1

MoonJ.

Community Specialist

Dec 26, 2017 4:46 PM in response to MNC1281

Hi MNC1281,

I understand that when you try to purchase content in iTunes on your Windows 10 PC, it asks you to verify your payment information then stops responding and quits. I'm happy to provide some help for this issue.

I recommend going through each of the steps provided for this issue in the following article:

Fix unexpected quits or launch issues in iTunes for Windows - Apple Support

Thanks for using the Apple Support Communities. Cheers!

Reply