Purchased song not available as ringtone

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Purchased song not available as ringtone

I'm using iPhone 7 and just ordered for first time a song so I can set it up for ringtone. Unfortunately when I access Ringtone option from the settings, there isn't anywhere available my song. I can find it accessing tune store from the some section but still I am not able to set it as ringtone even when is downloaded.

Posted on Dec 23, 2017 6:49 AM

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Answer 1

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rose_10

Community Specialist

Dec 26, 2017 8:24 AM in response to G0lG0lll

Hello G0lG0lll,

Thanks for reaching out to the Apple Support Communities. I understand you've had some trouble selecting a song as a ringtone, and I have some information that may help.

Purchased songs are treated separately form ringtones in iOS, so in order to use the song, it must be purchased and formatted as a ringtone. If you already purchased this song as a ringtone and it's just not available on your phone, you can re download the ringtone from your past purchases. Have a look at the article below for more information.

Use tones and ringtones on your iPhone, iPad, or iPod touch - Apple Support

If the behavior persists or you run into any trouble, please reach out again.
Best Regards.

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