The appleid.apple.com page is blank.

Question

Level 1

13 points

The appleid.apple.com page is blank.

When I try to access the appleid.apple.com with a browser I get an empty page so I can't manage my Apple ID.

No matter whether from a PC via Firefox browser or on my new iPhone 7 wirh Safari the result is same. Blank page.

Probably this could be the reason that my iPhone always receives a connection error to the Apple ID server when I try to change some Apple ID related settings.

What do I wrong?

Best regards & Merry Christmas,

millhand

iPhone 7 Plus, iOS 11.2.1

Posted on Dec 23, 2017 10:38 AM

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Answer 1

millhand Author

Level 1

13 points

Dec 25, 2017 12:00 AM in response to Eric Root

Hi Eric,

thank you for your advice but my problem affectad all other browsers. But the root of bug was my provider. You can read the details in my another answer.

Merry Christmas and happy New Year,

millhand

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Answer 2

Eric Root

Level 10

684,129 points

Dec 24, 2017 5:40 AM in response to millhand

You are welcome. Some things to try.

Safari/Preferences/Advanced and make sure Never use font sizes smaller than is not checked.

Safari can’t open a website

Safari – slow page loads

Safari - Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues

Safari doesn't load a page or webpage items are missing

Web Content not responding

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Answer 3

Tesserax

Level 10

149,057 points

Dec 24, 2017 9:16 AM in response to millhand

My guess is that it may be the DNS servers that your router is using may be the culprit. Think of these servers as the Internet's Yellow Pages.

In addition to the router, both your Windows PC and your iPhone store DNS entries in a cache which you can flush with the following steps:

For your iPhone: Simply toggle the Airplane Mode on/off.
For the PC, it will depend on the version of Windows that it is running.
- Flush and Reset the DNS Client Resolver Cache - Microsoft TechNet
- How to Flush and Reset the DNS Cache in Windows 10 - Technipages

I suggest that you try these first to see if they resolve the problem.

Merry Christmas and Happy New Year to you too!

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Answer 4

millhand Author

Level 1

13 points

Dec 23, 2017 10:54 PM in response to Eric Root

Hi Eric,

thank you for your answer. I have restarted the routers more times but no success. All other webapages work fine. The link loads the known blank page. I can't believe my eyes.

Best regards, merry christmas,

millhand

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Answer 5

millhand Author

Level 1

13 points

Dec 24, 2017 11:56 PM in response to Tesserax

Dear Tesserax,

thank you for your advice, but your first suspicion (try other network) was the real solution. I have reported my issue to my provider, DIGI (15% share of Hungarian net-market) and they could reproduce the the blank page error in their central infrastructure too. This could also mean that 15% of Hungarian Apple users could not connect to the Apple ID server.

They did not want to do anything, saying it is an Apple bug but miracle of miracles, as a Christmas gift, someone did something because the bug was gone.

Merry Christmas, happy New Year,

millhand

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Answer 6

Eric Root

Level 10

684,129 points

Dec 23, 2017 10:38 PM in response to millhand

Have you tried restarting/resetting your router? Do other web pages load normally? Does the link below load?

Apple ID - Manage

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Answer 7

Tesserax

Level 10

149,057 points

Dec 23, 2017 4:41 PM in response to millhand

Have you tried connecting to this web site from another network, not just the one you are having connection issues with? ... and if so, did the page display properly?

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