I can't shut down my MacBook Pro 2016 after high Sierra

After I click shutdown or restart, the computer becomes unresponsive and the screen is black, like it tries to restart or shut down then the process is lost and I waited long time assuming it take long time but in the end I have to force shutdown

How to run this program?

Thanks

Thank you for your reply. But it didn't repair the problem.

When I work on the computer, I have no problems and you can't tell there is a problem of this kind except when I want to restart or shut down. Then he refuses and that's it, I must force shutdown.

I tried SMC and I clicked the link how to SMC your computer, but the symptoms are different from what I have?!

How to know if you need to reset the SMC

These symptoms might mean that an SMC reset is necessary:

• Your computer's fans run at high speed, even though it isn't under heavy usage and is properly ventilated.
• The keyboard backlight behaves incorrectly.
• The status indicator light, if present, behaves incorrectly.
• Battery indicator lights, if present, behave incorrectly on Mac notebooks with a non-removable battery.
• The display backlight doesn't respond correctly to ambient light changes.
• Your Mac doesn't respond when you press the power button.
• Your Mac notebook doesn't respond properly when you close or open the lid.
• Your Mac sleeps or shuts down unexpectedly and you can't turn it back on.
• The battery doesn't charge properly.
• Your MacBook or MacBook Pro doesn't charge through its built-in USB-C port.
• Your MacBook or MacBook Pro doesn't recognize external devices that are connected to its built-in USB-C port.
• The MagSafe power adapter LED, if present, doesn't indicate the correct charging activity.
• Your Mac performs unusually slowly, even though its CPU isn't under an abnormally heavy load.
• A Mac that supports target display mode doesn't switch into or out of target display mode as expected, or it switches into or out of target display mode at unexpected times.
• The illumination around the I/O ports on a Mac Pro (Late 2013) doesn't turn on when you move the computer.

EtreCheck version: 3.4.6 (460)

Report generated 2017-12-24 17:48:43

Download EtreCheck from https://etrecheck.com

Runtime: 1:58

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.

Problem: Other problem

Description:

After upgrading to Mac High Sierra the MacBook Pro 2016 will not shut down or restart, instead it goes in a black screen with, or without the turning wheel going infinitely. Then I need to force shut down and On again

Hardware Information: ⓘ

MacBook Pro (15-inch, 2016)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro13,3

1 2.9 GHz Intel Core i7 (i7-6920HQ) CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB LPDDR3 2133 MHz ok

BANK 1/DIMM0

8 GB LPDDR3 2133 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 15

iCloud Quota: 1.74 TB available

Video Information: ⓘ

Intel HD Graphics 530 - VRAM: 1536 MB

Color LCD 3360 x 2100

AMD Radeon Pro 460 - VRAM: 4 GB

Disk Information: ⓘ

APPLE SSD SM2048L disk0: (2 TB) (Solid State - TRIM: Yes)

(disk0s1) <not mounted> [EFI]: 315 MB

(disk0s2) <not mounted> [APFS Container]: 2.00 TB

USB Information: ⓘ

USB30Bus

Apple Inc. iBridge

Apple Inc. USB2.0 Hub

Apple Inc. USB-C Digital AV Multiport Adapter

USB31Bus

Apple Inc. USB3.0 Hub

USB31Bus

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus_1

Apple Inc. thunderbolt_bus_0

Virtual disks: ⓘ

Macintosh HD (disk1s1 - APFS) / [Startup]: 2.00 TB (1.60 TB free)

Encrypted: Yes (Unlocked)

Physical disk: disk0s2 2.00 TB (1.60 TB free)

(disk1s2) <not mounted> [Preboot]: 2.00 TB

Physical disk: disk0s2 2.00 TB

(disk1s3) <not mounted> [Recovery]: 2.00 TB

Physical disk: disk0s2 2.00 TB

(disk1s4) /private/var/vm [VM]: 2.00 TB

Physical disk: disk0s2 2.00 TB

Time Machine Backups (disk2s2 - Case-sensitive Journaled HFS+) /Volumes/Time Machine Backups : 2.00 TB (971.26 GB free)

Physical disk: Disk Image 2.00 TB (971.26 GB free)

System Software: ⓘ

macOS High Sierra 10.13.2 (17C88) - Time since boot: less than an hour

Gatekeeper: ⓘ

Mac App Store and identified developers

Possible adware: ⓘ

Unknown file: /Library/LaunchAgents/com.graphisoft.Graphisoft_Tray_BIMcloud 2100.Tray.plist

/Applications/GRAPHISOFT/*** Server 21/BIMcloud Manager/BIMcloudMonitor.app/Contents/MacOS/BIMcloudMonitor -key="BIMcloud 2100"

Unknown file: /Library/LaunchDaemons/com.graphisoft.PortalServerService-v21.0.plist

/Applications/GRAPHISOFT/*** Server 21/BIMcloud Manager/TeamworkPortalServerManager --service --config /Applications/GRAPHISOFT/*** Server 21/BIMcloud Manager/Config/PortalServer.config.xml --logdir /Applications/GRAPHISOFT/*** Server 21/BIMcloud Manager/Logs

Unknown file: /Library/LaunchDaemons/com.graphisoft.TeamworkApplicationServerMonitor-v21.0.pl ist

/Applications/GRAPHISOFT/*** Server 21/BIMcloud Server 21/TeamworkApplicationServerMonitor

Unknown file: /Library/LaunchDaemons/com.graphisoft.TeamworkServiceProcessManagerAgent-v21.0. plist

/Applications/GRAPHISOFT/*** Server 21/BIMcloud Manager/TeamworkServiceProcessManagerAgent

4 possible adware files found. [Remove/Report]

Kernel Extensions: ⓘ

/Applications/CodeMeter.app

[not loaded] com.wibu.codemeter.CmUSBMassStorage (1.0.7) [Lookup]

/Library/Extensions

[not loaded] com.avira.kext.FileAccessControl (1.2.5 - SDK 10.9) [Lookup]

[loaded] com.bitdefender.FileProtect (1.1 - SDK 10.11) [Lookup]

[loaded] com.bitdefender.SelfProtect (1.2.8 - SDK 10.8) [Lookup]

[loaded] com.bitdefender.TMProtection (5.0.0 - SDK 10.11) [Lookup]

System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 178 Apple tasks

[running] 105 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 34 Apple tasks

[loaded] 171 Apple tasks

[running] 125 Apple tasks

Launch Agents: ⓘ

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]

[running] com.bitdefender.antivirusformac.plist (? 17d3b6ae edf4e7b3 - installed 2017-09-27) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-12-12) [Lookup]

[running] com.graphisoft.Graphisoft_Tray_BIMcloud 2100.Tray.plist (? 36406354 77596897 - installed 2017-06-29) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? d5fa5964 72ac4dde - installed 2017-12-12) [Lookup]

Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-10) [Lookup]

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-11-28) [Lookup]

[running] com.bitdefender.AuthHelperTool.plist (Bitdefender SRL - installed 2017-09-27) [Lookup]

[running] com.bitdefender.agent.plist (Bitdefender SRL - installed 2017-09-20) [Lookup]

[loaded] com.bitdefender.upgrade.plist (Bitdefender SRL - installed 2017-09-22) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]

[running] com.graphisoft.PortalServerService-v21.0.plist (? 28bd26e7 ab09b5e3 - installed 2017-06-29) [Lookup]

[running] com.graphisoft.TeamworkApplicationServerMonitor-v21.0.plist (? e6f803da 2d682384 - installed 2017-06-29) [Lookup]

[running] com.graphisoft.TeamworkServiceProcessManagerAgent-v21.0.plist (? 9ba6fadb 17f0c74f - installed 2017-06-29) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-10-31) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-06) [Lookup]

[running] com.wibu.CodeMeter.Server.plist (? dd0d44ce ea27b8c6 - installed 2017-06-29) [Lookup]

[loaded] com.wibu.WIBU-KEY.Server.plist (WIBU-SYSTEMS AG - installed 2017-07-02) [Lookup]

User Launch Agents: ⓘ

[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-11-04) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-29) [Lookup]

[loaded] com.logmein.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-11-04) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2017-09-27) [Lookup]

User Login Items: ⓘ

Wondershare Helper Compact Application

(~/Library/Application Support/Helper/Wondershare Helper Compact.app)

CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2017-12-11)

(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

Chatology Helper SMLoginItem - Hidden (Flexibits Inc. - installed 2017-02-26)

(/Applications/Chatology.app/Contents/Library/LoginItems/Chatology Helper.app)

CloudKitJS Callback URL SMLoginItem - Hidden (AgileBits Inc. - installed 2017-12-24)

(/Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper. app)

Internet Plug-ins: ⓘ

AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-12-04) [Lookup]

FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-19) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-01)

AdobePDFViewer: 18.009.20050 (installed 2017-12-04) [Lookup]

Flash Player: 28.0.0.126 (installed 2017-12-19) [Lookup]

JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-12-12) Check version

Safari Extensions: ⓘ

[enabled] 1Password - AgileBits - https://agilebits.com/onepassword (installed 2017-11-07)

[not loaded] Open in Internet Explorer - Parallels - http://www.parallels.com (installed 2016-12-26)

[enabled] Google Analytics Opt-out Browser Add-on - Google, Inc. - http://tools.google.com/dlpage/gaoptout (installed 2017-01-02)

[enabled] TrafficLight - Bitdefender SRL - http://trafficlight.bitdefender.com/ (installed 2016-12-26)

3rd Party Preference Panes: ⓘ

CodeMeter (installed 2017-07-02) [Lookup]

Flash Player (installed 2017-11-28) [Lookup]

Java (installed 2017-12-12) [Lookup]

Time Machine: ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 2.00 TB Disk used: 401.44 GB

Destinations:

Data [Network]

Total size: 2.00 TB

Total number of backups: 56

Oldest backup: 02.04.17, 11:18

Last backup: 24.12.17, 12:06

Size of backup disk: Adequate

Backup size 2.00 TB > (Disk used 401.44 GB X 3)

Top Processes by CPU: ⓘ

85% BDLDaemon

10% kernel_task

8% backupd

4% WindowServer

2% mds

Top Processes by Memory: ⓘ

1.38 GB kernel_task

464 MB BDLDaemon

202 MB node

193 MB node

190 MB node

Top Processes by Network Use: ⓘ

Input Output Process name

129 MB 1 MB kernel_task

200 KB 64 KB mDNSResponder

10 KB 98 KB biometrickitd

14 KB 14 KB apsd

6 KB 5 KB BDCoreIssues

Top Processes by Energy Use: ⓘ

83.12 BDLDaemon

12.44 backupd

4.98 WindowServer

3.90 mds

Virtual Memory Information: ⓘ

10.09 GB Available RAM

3.76 GB Free RAM

5.91 GB Used RAM

6.32 GB Cached files

0 B Swap Used

Software installs (last 30 days): ⓘ

Adobe Acrobat Reader DC (18.009.20050): (installed 2017-12-04)

NeoOffice 2017.5: 2017.5 (installed 2017-12-04)

Java 8 Update 151: (installed 2017-12-10)

Adobe Flash Player: (installed 2017-12-15)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events): ⓘ

2017-12-24 17:40:32 Last shutdown cause: 3 - Hard shutdown

2017-12-24 17:38:04 BDLDaemon High CPU use [Open] [Details]