Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Watch Series 1 is not Wi-Fi

My Apple Watch series 1 I cannot open wi.Fi pleas I need help 10Q

Apple Watch, iOS 4.2, Wi-Fi problem

Posted on Dec 26, 2017 8:29 AM

Reply
1 reply
Sort By: 

Dec 26, 2017 3:00 PM in response to Mkediest

Hi


Whenever your Apple Watch cannot connect to the paired iPhone via Bluetooth, it will attempt, as a fallback, to connect to a compatible Wi-Fi network. When it is connected to your iPhone via Bluetooth, it will not also attempt to connect to Wi-Fi at the same time.


A compatible Wi-Fi network is an 802.11b/g/n 2.4GHz Wi-Fi network that your iPhone has connected to before whilst your Apple Watch was connected to the iPhone via Bluetooth. Apple Watch cannot connect to 5GHz Wi-Fi networks or to public networks that require logins, subscriptions or profiles.


To check whether your Apple Watch can connect to Wi-Fi:



If your Apple Watch does not connect to Wi-Fi as expected (after allowing a few moments), then it may help to follow these steps:


If you have not yet done so, update your iPhone and Apple Watch to the latest software, starting with your iPhone:


If you are currently using Lookout, a third-party app, then it may help to remove it from your iPhone and Apple Watch.

  • Some users have reportedly experienced issues with the app affecting the ability of their Apple Watch to connect to Wi-Fi.


Ensure that your Apple Watch and iPhone are connected via Bluetooth and also that your iPhone is connected to your Wi-Fi network:


On your iPhone, go to: Settings > Wi-Fi:

  • Tap on the "i" / info icon to the right of your Wi-Fi network name > tap on Forget This Network.
  • With your Apple Watch still connected via Bluetooth, reconnect your iPhone to your Wi-Fi network, being sure to check that you are connecting to an 802.11b/g/n 2.4 GHz network.
  • Pause for a few moments to allow the Wi-Fi information to be shared to your Apple Watch.


On your iPhone, enable Airplane Mode:


Check whether your Apple Watch has successfully connected to the Wi-Fi network by checking for the Wi-Fi icon at the upper-left of Control Centre (allow a short while for it to connect after losing the connection with your iPhone):


When finished, turn off Airplane Mode on your iPhone.


If you have not yet done so and if the feature is supported on your plan, you may also wish to enable Wi-Fi Calling on your devices:


If the issue persists, then I suggest that you contact Apple Support (remote diagnostics and/or mail-in service may be available, if required), make a Genius Bar reservation or visit an Apple Authorised Service Provider for assistance:


Reply

Apple Watch Series 1 is not Wi-Fi

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.