How to unlock the account when the number that is used to lock is not available anymore?

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Level 1

8 points

How to unlock the account when the number that is used to lock is not available anymore?

I was using my friends apple id to install a new app..but then when i log out his account ,it requires his old phone number to unlock the security..and he can’t remember that phone number anymore..what should i do?

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Posted on Dec 27, 2017 2:14 AM

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Answer 1

Eric Root

Level 10

684,213 points

Dec 27, 2017 8:59 AM in response to Juonseu

He needs to call Apple ID Support.

Apple ID Support

Apple ID Support (2)

Apple Support by e-mail or chat Select your device, Battery, Power and Charging, then Power adapter not working to get a chat option. If you need to talk to them, ask them if they will do a Skype or FaceTime with you.

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