Voicemail not working with iPhone X

Thanks, this had been bugging me and my colleagues for hours!

Sorted now after turning off the Hearing aid Compatibility option which was on by default.

Thanks for your post helped me out tremendously.

In my case I only had Hearing Aid Comp. on.

When I tried to turn on phone noise cancel. It popped up with the message. I allowed it to turn off hearing Aid and turn on noise cancellation. I then turned off noise cancellation as well. Just to make sure everything was off.

Tried voicemail - still didn’t work...

Did a hard reset - (click volume up, click volume down, hold pwr button until apple logo)

Verified that noise cancellation & hearing were off

Went to voicemail and they play. Note: there was a slight network delay when I clicked play but they did play

I then went back in and clicked noise cancellation and they still play.

If you are willing to spend a great deal of time and effort you can likely determine whether the problem is hardware or software related and, if software, whether it is a particular app you are running or some other factor that is causing the issue.

What would be involved would be to use your phone as a test instrument rather than a practical device for everyday use.

However, this is neither practical nor sensible for a user to do. Even if you did find the cause, it may not be possible for you to do anything to fix it.

The best thing would be to request a replacement phone since neither your carrier nor Apple can resolve the issue.

I have been working with Apple on this since early December after I got the X. I have done the thing of sending the files, which would not upload, all the resets, etc. It was escalated to a higher tier, but still not working.

Something I did discover, is if you connect to a blue tooth device (like the Sync on my F150) it will play over the speakers or even to a headset, but will not play over the phone speakers. I checked those speakers - I can play music, talk and hear over it, etc.

So have not discovered if it is some software glitch on select phones. Glad to see (also sad) that it is not just me.

I have the same unresolved issue with my iPhone X. My symptoms are identical.

One additional observation I can add:

when my phone in plugged into my car (Car-Play) the audio voicemail works correctly.

I’ve had two calls with Apple and two calls with ATT.

No joy

I had this problem of voicemails not playing. In fact, no greeting could be recorded. I spent 4 hours at various levels of support with AT&T to check provisioning. They even brought Apple support on the line. We reset, reloaded and did just about everything including replacing the SIM card. The conclusion was that it was an IOS problem, not an AT&T problem. I followed this up with Apple's top tier support who worked directly with engineering. They, of course, were convinced that it was an AT&T problem or a hardware problem with my new iPhone X. They followed up by sending me a new iPhone X. After changing SIM cards and loading the new iPhone X from my iCloud backup the problem remained. The new iPhone X would not play voicemail nor record a greeting. I then started going through every configuration option ( all of which were the default settings ) and found the issue.

Here it is - in the Settings menu go to the General menu then to the Accessibility menu. You will find two settings that are most likely set to ON. They are Phone Noise Cancellation and Hearing Aid Compatibility. This seems to be a default setting from Apple. It is also an impossible setting because they are mutually exclusive. They both can't be on at the same time but something in the Apple IOS distribution kit sets them into a faulty configuration. Turn off Hearing Aid Compatibility ( just for grins try turning it back on - it will turn off Phone Noise Cancellation and give you an error message). Go to Visual Voicemail. You can probably play messages now. If not, power the phone off and on and voicemail and greeting recording should work.

I then went back to my original iPhone X and found the same configuration problem. I simply turned off Hearing Aid Compatibility and I could play all of the voicemails over the wifi connection ( the SIM card was in the other phone ). So this is NOT a carrier problem. It is a default ( or random ) settings problem with some IOS distributions.

Thanks very much. I tried it and I could see my voicemails immediately. And I didn't lose any of my custom settings. Thanks again.