Apple Messages CoreAudio error

Question

Level 1

4 points

Apple Messages CoreAudio error

In Messages I get an error "Error due to CoreAdudio plug-in ....". This is on Messages on my MacBook running Sierra. When I open Messages it just immediately quits. This happened from one day to the next. Have talked to Apple, and after their researching the issue, and downloading my logs, and system stuff, and being on the phone for nearly 2 hours; getting back to after 2 days and then telling me that the "fix" is to upgrade to High Sierra! I am really frustrated. I should not have to upgrade my OS to get rid of this bug/error on their part (CoreAudio is an Apple Core component)! Besides I have thousands of dollars worth of 3rd party software (FileMakerPro, Adobe products, etc.) and I am not ready to shell out that money yet.

Any ideas?

iMac flat panel, iBook 15, iBook 12, Mac OS X (10.4.6), had Macs since the first 128 Mac

Posted on Dec 27, 2017 6:06 PM

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Answer 1

Top-ranking reply

Eric Root

Level 10

685,317 points

Dec 28, 2017 7:41 AM in response to macpia

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

Isolating an issue by using another user account

If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.

Safe Mode - About El Capitan
also Sierra

Safe Mode Startup – El Capitan. also Sierra

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 2

Eric Root

Level 10

685,317 points

Dec 28, 2017 5:50 PM in response to macpia

Nothing stands out as a known problem application. Try quitting the below as a test.

[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.5595) [Lookup]

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Answer 3

macpia Author

Level 1

4 points

Jan 9, 2018 2:04 PM in response to Eric Root

I did what you suggested; made sure about backups. Booted unto Recovery mode. Ran Disk First Aid -which said there were no problems btw. Then I reinstalled Sierra fresh; then rebooted normally and ran the combo update. After a few hours I am not back up, and am trying things out to see if it's back to normal. Will give it a day or so and then report again.

thanks,

Pia

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Answer 4

macpia Author

Level 1

4 points

Jan 8, 2018 10:57 AM in response to macpia

I don't know how to quit "com.logmein.driver.LogMeInSoundDrive" because I don't have LogMeIn installed on this computer. I did a Spotlight search for it, and according to Spotlight there is a file in my Safari History in my own Library; however, I cannot find that file in there. What happens if I delete all of the files in there?

thanks,

Pia

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Answer 5

macpia Author

Level 1

4 points

Jan 9, 2018 9:10 AM in response to Eric Root

I have deleted all the History files and will see. What's also begun to happen is that Photos is now affected and crashes with the same AudioCore error; also when my iPhone X rings

FaceTime and/or Messages on my computer crashes immediately and cuts off the phone call. This is getting much worse instead of better. It seems that the last OS update I did was 19 December and that's about when my son sent me the 3 video files which I thought began this horrible situation. Could it be the software update 10.12.6?

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Answer 6

macpia Author

Level 1

4 points

Jan 10, 2018 11:02 AM in response to macpia

It's been 2 hours soon and so far no crashes of any kind! Yay!!! I hope I am not speaking too soon but it seems to have fixed the issue of the AudioCore plug in error.

Thanks for you help Eric! As I said in my initial request, Apple and I had been on the phone for hours, and they called me back twice but in the end told me that I had to upgrade to High Sierra which I cannot do at this time. Why they did not think of this, I don't know but I appreciate your help, patience and suggestions.

thanks,

Pia

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Answer 7

Eric Root

Level 10

685,317 points

Jan 8, 2018 5:59 PM in response to macpia

Deleting all history files won't hurt anything.

/System/Library/Extensions

[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.5595) [Lookup]

Try going here and deleting this file.

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Answer 8

macpia Author

Level 1

4 points

Jan 10, 2018 11:03 AM in response to macpia

I meant 24 hours! 🙂

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Answer 9

macpia Author

Level 1

4 points

Dec 28, 2017 11:02 AM in response to macpia

I did try in another account which is also an Admin account. Messages opened fine, but only showed chats up to February of this year, and did not update to current time. I did make sure I was signed in to Messages.I only have the one account so am sure it was the right one.

If I boot in Safe Mode Messages opens and stays open. If I am super fast and can click to. choose another message from the one my son sent me which seems to have caused the crash, Messages stays open. My son sent me 3videos he had taken with his iPhone and after that is when Messages just began crashing and giving the CoreAudio error.

Here is the Etrecheck report:

EtreCheck version: 3.4.6 (460)

Report generated 2017-12-28 10:54:10

Download EtreCheck from https://etrecheck.com

Runtime: 2:15

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Apps are crashing

Description:

Messages crash in one account; when booted. In Safe Mode does not crash. Began happening after my son sent me a. Video he captured with his iPhone. If I can select another message in a split second (anyone which is not his) before Messages crash, it will stay open.

Hardware Information: ⓘ

MacBook (Retina, 12-inch, Early 2015)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook - model: MacBook8,1

1 1.3 GHz Intel Core M (M-5Y71) CPU: 2-core

8 GB RAM Not upgradeable

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 109

iCloud Quota: 4.92 GB available

Video Information: ⓘ

Intel HD Graphics 5300 - VRAM: 1536 MB

Color LCD 2560 x 1600

Disk Information: ⓘ

APPLE SSD AP0512H disk0: (500.28 GB) (Solid State - TRIM: Yes)

(disk0s1) <not mounted> [EFI]: 315 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 499.31 GB (190.31 GB free)

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

USB30Bus

GenesysLogic USB3.1 Hub

GenesysLogic USB2.0 Hub

USB Optical Mouse

composite_device

System Software: ⓘ

macOS Sierra 10.12.6 (16G1114) - Time since boot: about one day

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/System/Library/Extensions

[loaded] com.logmein.driver.LogMeInSoundDriver (4.1.5595) [Lookup]

System Launch Agents: ⓘ

[not loaded] 6 Apple tasks

[loaded] 183 Apple tasks

[running] 96 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 41 Apple tasks

[loaded] 173 Apple tasks

[running] 103 Apple tasks

Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-03-14) [Lookup]

Launch Daemons: ⓘ

[loaded] com.adobe.SwitchBoard.plist (? 856489a3 0 - installed 2017-03-01) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-09-26) [Lookup]

[running] com.backblaze.bzserv.plist (Backblaze - installed 2017-11-10) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e 442fdde9 - installed 2011-03-10) [Lookup]

[running] com.purevpn.macapp.HelperTool.plist (GZ Systems Limited - installed 2017-12-20) [Lookup]

User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-03-14) [Lookup]

[loaded] com.adobe.ARM.[...].plist (? 5c76f5f6 2db55743 - installed 2017-11-25) [Lookup]

[running] com.backblaze.bzbmenu.plist (Backblaze - installed 2017-12-28) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-08-10) [Lookup]

[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-10-27) [Lookup]

User Login Items: ⓘ

iTunesHelper Application (? 0 - installed 2017-12-07)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Dropbox Application

(/Applications/Dropbox.app)

PureVPN Application

(/Applications/PureVPN.app)

Path Finder Application

(/Applications/Path Finder.app)

TransmitMenu Application (Panic, Inc. - installed 2017-07-27)

(/Applications/Transmit.app/Contents/MacOS/TransmitMenu.app)

CloudKitJS Callback URL SMLoginItem - Hidden (AgileBits Inc. - installed 2017-12-18)

(/Applications/1Password 6.app/Contents/Library/LoginItems/2BUA8C4S2C.com.agilebits.onepassword4-helper. app)

com.adobe.SwitchBoard.monitor.plist MachInit - Hidden

(/etc/mach_init_per_user.d/com.adobe.SwitchBoard.monitor.plist)

Mach Init items are deprecated

Internet Plug-ins: ⓘ

NP_2020Player_IKEA: 7.1.0.19 (installed 2016-10-04) [Lookup]

SharePointBrowserPlugin: 14.7.7 (installed 2017-10-15) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-19)

AdobePDFViewer: 10.1.1 (installed 2017-03-01) [Lookup]

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2017-03-14) [Lookup]

NP_2020Player_WEB: 5.0.94.0 (installed 2011-10-26) [Lookup]

Safari Extensions: ⓘ

[enabled] 1Password - AgileBits - https://agilebits.com/onepassword (installed 2017-11-08)

3rd Party Preference Panes: ⓘ

Backblaze Backup (installed 2017-11-10) [Lookup]

Time Machine: ⓘ

Skip System Files: NO

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.31 GB Disk used: 309.00 GB

Destinations:

TimeMachinePia [Local]

Total size: 1.00 TB

Total number of backups: 9

Oldest backup: 10/7/17, 9:29 PM

Last backup: 12/23/17, 6:54 PM

Size of backup disk: Adequate

Backup size 1.00 TB > (Disk used 309.00 GB X 3)

Top Processes by CPU: ⓘ

62% mdworker

60% mdworker

7% WindowServer

3% kernel_task

Top Processes by Memory: ⓘ

793 MB kernel_task

236 MB Mail

202 MB Messages

162 MB Dropbox

161 MB WindowServer

Top Processes by Network Use: ⓘ

Input Output Process name

888 KB 156 KB mDNSResponder

168 KB 187 KB apsd

241 KB 51 KB Dropbox

88 KB 4 KB Mail

42 KB 6 KB netbiosd

Top Processes by Energy Use: ⓘ

9.32 WindowServer

0.38 Dropbox

0.24 thermald

0.04 PureVPN

Virtual Memory Information: ⓘ

3.20 GB Available RAM

109 MB Free RAM

4.80 GB Used RAM

3.09 GB Cached files

38 MB Swap Used

Software installs (last 30 days): ⓘ

SuperDuper!: (installed 2017-11-29)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events): ⓘ

2017-12-28 09:39:55 AdobeGCClient.app Crash [Open]

Cause: libcoreservices: _dirhelper_userdir: 523: bootstrap_look_up returned 32

2017-12-27 17:38:07 Messages.app Crash [Open]

2017-12-22 14:42:44 Kernel Panic [Open] [Details]

3rd Party Kernel Extensions:

com.logmein.driver.LogMeInSoundDriver 4.1.55f95

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Answer 10

Eric Root

Level 10

685,317 points

Jan 9, 2018 9:40 AM in response to macpia

The update shouldn't have caused the problem.

Try running the combo update. It installs all previous updates plus the new one, which can replace any files that may have become corrupted. If you still are having problems after that, reinstall the OS.

macOS Sierra 10.12.6 Combo

Do a backup, preferable 2 separate ones on 2 drives. Boot to the Recovery Volume (command - R on a restart) and select Recovery Volume. Run Disk Utility and select First Aid. Then re-install the OS.

OS X Recovery

OS X Recovery (2)

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