my mac will not reboot. stuck installing latest update with 45 minutes remaining. what can i do? it has been hours

My iMac appears on its death bed. Will not install the latest update. Stuck on the install screen for days. Can’t seem to by pass it. Please help.

Posted on Dec 28, 2017 7:28 PM

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Posted on Dec 29, 2017 1:13 PM

Force shutdown by pressing and holding down the Power button until the computer shuts down. Wait at least 10 seconds before rebooting. After you reboot, see if the update continues. If it doesn't then I recommend you erase the drive and reinstall macOS.


Install El Capitan or Later from Scratch


If possible backup your files.

  1. Restart the computer. Immediately after the chime hold down the CommandandRkeys until the Apple logo appears. When the Utility Menu appears:
  2. Select Disk Utility from the Utility Menu and click on Continue button.
  3. When Disk Utility loads select the volume (indented entry, usually Macintosh HD) from the Device list.
  4. Click on the Erase icon in Disk Utility's main window. A panel will drop down.
  5. Set the Format type to Mac OS Extended (Journaled.)
  6. Click on the Apply button, then wait for the Done button to activate and click on it.
  7. Quit Disk Utility and return to the Utility Menu.
  8. Select Install OS X and click on the Continue button.


This will install the version of OS X you had installed.

4 replies
Question marked as Top-ranking reply

Dec 29, 2017 1:13 PM in response to AndreaKD

Force shutdown by pressing and holding down the Power button until the computer shuts down. Wait at least 10 seconds before rebooting. After you reboot, see if the update continues. If it doesn't then I recommend you erase the drive and reinstall macOS.


Install El Capitan or Later from Scratch


If possible backup your files.

  1. Restart the computer. Immediately after the chime hold down the CommandandRkeys until the Apple logo appears. When the Utility Menu appears:
  2. Select Disk Utility from the Utility Menu and click on Continue button.
  3. When Disk Utility loads select the volume (indented entry, usually Macintosh HD) from the Device list.
  4. Click on the Erase icon in Disk Utility's main window. A panel will drop down.
  5. Set the Format type to Mac OS Extended (Journaled.)
  6. Click on the Apply button, then wait for the Done button to activate and click on it.
  7. Quit Disk Utility and return to the Utility Menu.
  8. Select Install OS X and click on the Continue button.


This will install the version of OS X you had installed.

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my mac will not reboot. stuck installing latest update with 45 minutes remaining. what can i do? it has been hours

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