iMac not working with Silhouette Studio software

Question

Level 1

4 points

iMac not working with Silhouette Studio software

My iMac will not open my Silhouette Studio software. It seems to get "stuck" on loading the library in the software. I've tried uninstalling the software and reinstalling it, several times. I've restarted the computer, shut it down and brought it back up several days later. I've scanned with an antivirus software to see if maybe that was the issue. All of this to no avail. I'm not really sure what to do next. Any help is greatly appreciated... I will try just about anything at this point to get it back to running the software.

iMac (21.5 inch, Mid 2014)

Processor 1.4 GHz intel Core i5

Memory 8 GB 1600 MHz DDR3

Graphics Intel HD Graphics 5000 1536 MB

macOS High Sierra Version 10.13.2

iMac, macOS High Sierra (10.13.2)

Posted on Dec 29, 2017 8:38 AM

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Answer 1

Mulder2000

Level 4

1,065 points

Dec 29, 2017 9:01 AM in response to cbroach10

As it is third party software and loads up but gets stuck loading its own libraries you are best to contact the supplier for advice - Silhouette America - Silhouette America - Contact Us

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Answer 2

rkaufmann87

Level 10

148,494 points

Dec 29, 2017 7:29 PM in response to cbroach10

As this app is a third party app and appears to be the only product having issues, please contact the developers and see if you have the most up-to-date version. If you do and the product still has problems, please discuss the issues you are having with the developers to see if they have a solution.

What I can see from their website is the current production version is 4.1.206 however they have a beta version available too, 4.1.354.

If neither work (they both appear pretty old) you may be forced to retire their app and search for an alternative.

Good luck!

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Answer 3

cbroach10 Author

Level 1

4 points

Dec 29, 2017 7:30 PM in response to cbroach10

Thank you both for the help. I was, thankfully, able to get the issue resolved through Silhouette America customer service chat.

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Answer 4

cbroach10 Author

Level 1

4 points

Dec 29, 2017 8:58 AM in response to cbroach10

I meant to mention that I am not having any issue on my MacBook with the Silhouette software and I am running the same macOS and Silhouette version on each device. This is why I am stumped on the issue.

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Answer 5

Mulder2000

Level 4

1,065 points

Dec 29, 2017 10:31 PM in response to cbroach10

Are you able to share how the issue was resolved in case it helps others with that issue?

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Answer 6

Mulder2000

Level 4

1,065 points

Dec 29, 2017 7:30 PM in response to cbroach10

Seems to be a common problem - Re: what does it mean when an application isn't supported by this type of mac

You are best to contact Silhouette America - Silhouette America - Contact Us and hope that they will provide a more helpful response than to the OP of the linked thread.

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