Images are not loading onto a particular web page. they only show up as blue square with a question mark. I am using high sierra. I have googled, tried disabling adblocker, look at apple help articles with no results. any help gratefully received

Question

Level 1

14 points

Images are not loading onto a particular web page. they only show up as blue square with a question mark. I am using high sierra. I have googled, tried disabling adblocker, look at apple help articles with no results. any help gratefully received

I am accessing a website I use in which I have a project. When I open this project up, some of the images are not showing up. They are only represented by a blue square with a question mark inside. I have reviewed various apple help pages, disabled adblocker, googled for a solution, spoken with the owner of the web page and been unable to resolve the issue. I am using safari with High Sierra. Any help will be gratefully received.

iMac, Mac OS X (10.7.5)

Posted on Dec 31, 2017 7:50 AM

Reply

Answer 1

Top-ranking reply

Eric Root

Level 10

685,311 points

Jan 2, 2018 7:41 AM in response to Vandestadt

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.

Isolating an issue by using another user account

If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once.

Safe Mode - About El Capitan
also Sierra

Safe Mode Startup – El Capitan. also Sierra

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

Reply

Answer 2

Eric Root

Level 10

685,311 points

Jan 3, 2018 5:28 PM in response to Vandestadt

Clean up: ⓘ

/Library/LaunchDaemons/com.easeus.dataprotectbackup.plist

/Applications/EaseUS Data Recovery Wizard.app/Contents/MacOS/EaseUS Data Recovery Wizard.app/Contents/Resources/EUDataDaemon.app/Contents/MacOS/eudataback

Executable not found!

One orphan file found. [Clean up]

Run the report again and click [Clean up]. Then try the below after rebooting normally. If you still have problems, run Etrecheck again while booted normally.

I would uninstall Avast. It tends to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files.

Avast

Avast Un-install

I would uninstall Avira. It tends to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files.

Avira Uninstall

Most posters recommend not using cleaning programs. They can destroy normal computer operations.

CleanMyMac3 Uninstall

Check for associated parts and pieces using these programs.

EasyFind – Spotlight Replacement

Find Any File

Reply

Answer 3

Eric Root

Level 10

685,311 points

Dec 31, 2017 1:47 PM in response to Vandestadt

Safari/Preferences/Advanced and make sure Never use font sizes smaller than is not checked.

Safari can’t open a website

Safari – slow page loads

Safari - Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues

Safari doesn't load a page or webpage items are missing

Web Content not responding

Reply

Answer 4

Vandestadt Author

Level 1

14 points

Jan 2, 2018 3:32 AM in response to Eric Root

Hi Eric

No, nothing works. I went through each of the suggestions & also their subset suggestions but so far no luck. A lot of what was suggested was already implemented or I had tried. I went through them all again just in case. I thought it might be to do with javascript but even that got me nowhere.

I have spoken with the website owner and he says there are no problems at his end.

I am totally baffled

Reply

Answer 5

Vandestadt Author

Level 1

14 points

Jan 3, 2018 9:55 AM in response to Eric Root

Hi Eric

No, nothing works. I went through each of the suggestions & also their subset suggestions but so far no luck. A lot of what was suggested was already implemented or I had tried. I went through them all again just in case. I thought it might be to do with javascript but even that got me nowhere.

I have spoken with the website owner and he says there are no problems at his end.

I am totally baffled

Reply

Answer 6

Vandestadt Author

Level 1

14 points

Jan 6, 2018 6:12 AM in response to Eric Root

In both Firefox & Sea Monkey, the pages loaded as usual but this time, instead of the boxes with the question marks appearing, there was nothing there. One of these boxes is I believe a hyperlink onto a project page.

I attach a couple of screen shots so you can see what I mean. One is the old safari page showing the boxes & the other is the Firefox result.

I have emailed the owner of the website and asked him again to look at his page & see if there is a problem. I have also asked him to screenshot me with what the page should look like when it loads correctly. As soon as I receive it I will forward to you

Reply

Answer 7

Vandestadt Author

Level 1

14 points

Jan 1, 2018 3:37 AM in response to Eric Root

Good morning Eric & Happy new year.

I have tried this suggestion & it doesnt work for me. Very strange!

Reply

Answer 8

Eric Root

Level 10

685,311 points

Jan 1, 2018 4:18 PM in response to Vandestadt

Happy New Year to you. Nothing in the links helped?

Reply

Answer 9

Eric Root

Level 10

685,311 points

Jan 5, 2018 2:00 PM in response to Vandestadt

I'm not sure I understand what you mean. In Firefox and Sea Monkey did anything load? The word clean is what is confusing me. If nothing loaded in them either, it may be a website problem.

Reply

Answer 10

Vandestadt Author

Level 1

14 points

Jan 3, 2018 9:57 AM in response to Vandestadt

Hi Eric

further to your last message, I ran through the requests and still was unable to open the images,

I ran safe mode & downloaded Eltrecheck & ran it in safe mode. I was not sure if this was the correct thing to do or to run it in normal mode. However here are the results:

EtreCheck version: 3.4.6 (460)

Report generated 2018-01-03 17:51:04

Download EtreCheck from https://etrecheck.com

Runtime: 3:21

Performance: Good

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Clean up] link to delete unused files.

Problem: Other problem

Description:

unable to open some images on one website

Hardware Information: ⓘ

iMac (21.5-inch, Mid 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac12,1

1 2.5 GHz Intel Core i5 (i5-2400S) CPU: 4-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Handoff/Airdrop2: not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ

Intel HD Graphics 3000 - VRAM: 384 MB

AMD Radeon HD 6750M - VRAM: 512 MB

iMac 1920 x 1080

Disk Information: ⓘ

WDC WD5000AAKS-402AA0 disk0: (500.11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 499.25 GB (92.95 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-STDVDRW GA32N ()

USB Information: ⓘ

USB20Bus

Apple Inc. FaceTime HD Camera (Built-in)

hub_device

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

HP Deskjet 3520 series

Apple Computer, Inc. IR Receiver

Apple Internal Memory Card Reader

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

System Software: ⓘ

macOS High Sierra 10.13.2 (17C88) - Time since boot: less than an hour

Gatekeeper: ⓘ

Mac App Store and identified developers

Clean up: ⓘ

/Library/LaunchDaemons/com.easeus.dataprotectbackup.plist

/Applications/EaseUS Data Recovery Wizard.app/Contents/MacOS/EaseUS Data Recovery Wizard.app/Contents/Resources/EUDataDaemon.app/Contents/MacOS/eudataback

Executable not found!

One orphan file found. [Clean up]

Kernel Extensions: ⓘ

/Library/Application Support/Avast/components/fileshield/signed

[not loaded] com.avast.FileShield (4.0.0 - SDK 10.12) [Lookup]

/Library/Application Support/Avast/components/proxy/signed

[not loaded] com.avast.PacketForwarder (2.1 - SDK 10.12) [Lookup]

/Library/Application Support/LogMeIn/drivers

[not loaded] com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) [Lookup]

/Library/Extensions

[loaded] com.malwarebytes.mbam.rtprotection (3.1 - SDK 10.12) [Lookup]

[not loaded] com.olympus.CamBlockCommandsDeviceUP (3.2.0 - SDK 10.11) [Lookup]

[not loaded] com.paragon-software.filesystems.ntfs (14.2.288 - SDK 10.5) [Lookup]

[not loaded] com.seagate.driver.PowSecDriverCore (5.2.7 (26995) - SDK 10.4) [Lookup]

/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.7 (26995) - SDK 10.4) [Lookup]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.7 (26995) - SDK 10.5) [Lookup]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.7 (26995) - SDK 10.4) [Lookup]

/System/Library/Extensions

[not loaded] com.avira.kext.FileAccessControl (1.0.0d1 - SDK 10.9) [Lookup]

[not loaded] com.kodak.print.printerdock.merge (1.0.0) [Lookup]

Startup Items: ⓘ

ChmodBPF: Path: /Library/StartupItems/ChmodBPF

Startup items no longer function in OS X Yosemite or later

System Launch Agents: ⓘ

[not loaded] 10 Apple tasks

[loaded] 184 Apple tasks

[running] 96 Apple tasks

System Launch Daemons: ⓘ

[failed] com.apple.ucupdate.plist (Apple, Inc. - installed 2017-12-01)

[not loaded] 37 Apple tasks

[loaded] 193 Apple tasks

[running] 101 Apple tasks

Launch Agents: ⓘ

[not loaded] com.avast.osx.secureline.update-agent.plist (AVAST Software a.s. - installed 2017-10-25) [Lookup]

[not loaded] com.avast.osx.secureline.userinit.plist (Shell Script 2fc1004f - installed 2017-10-25) [Lookup]

[not loaded] com.avast.update-agent.plist (AVAST Software a.s. - installed 2017-12-20) [Lookup]

[not loaded] com.avast.userinit.plist (Shell Script bb25154c - installed 2017-12-20) [Lookup]

[not loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[not loaded] com.logmein.logmeingui.plist (? c7e02357 b05ea497 - installed 2014-10-06) [Lookup]

[not loaded] com.logmein.logmeinguiagent.plist (? de1db91 ab694963 - installed 2014-10-06) [Lookup]

[not loaded] com.logmein.logmeinguiagentatlogin.plist (? f1ea1fb1 ab694963 - installed 2014-10-06) [Lookup]

[not loaded] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-01-02) [Lookup]

[not loaded] com.paragon-software.NTFS.fsnotify.agent.plist (? dcda45f4 848b1897 - installed 2016-10-10) [Lookup]

[not loaded] com.paragon-software.facebook.agent.plist (? 95fb0bd4 e9648c48 - installed 2016-10-10) [Lookup]

Launch Daemons: ⓘ

[not loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-11-27) [Lookup]

[not loaded] com.avast.init.plist (Shell Script fc55b6fa - installed 2017-12-20) [Lookup]

[not loaded] com.avast.osx.secureline.init.plist (Shell Script 1bda83b1 - installed 2017-10-25) [Lookup]

[not loaded] com.avast.osx.secureline.uninstall.plist (Shell Script ba7a0061 - installed 2017-10-25) [Lookup]

[not loaded] com.avast.osx.secureline.update.plist (Shell Script f50a649c - installed 2017-10-25) [Lookup]

[not loaded] com.avast.uninstall.plist (Shell Script 22f94791 - installed 2017-12-20) [Lookup]

[not loaded] com.avast.update.plist (Shell Script 5c6ac355 - installed 2017-12-20) [Lookup]

[not loaded] com.cleverfiles.cfbackd.plist (Justin Johnson - installed 2016-12-10) [Lookup]

[not loaded] com.easeus.dataprotectbackup.plist (? 12fff45e 0 - installed 2016-11-15) [Lookup] - /Applications/EaseUS Data Recovery Wizard.app/Contents/MacOS/EaseUS Data Recovery Wizard.app/Contents/Resources/EUDataDaemon.app/Contents/MacOS/eudataback: Executable not found!

[not loaded] com.fitbit.galileod.plist (Fitbit, Inc. - installed 2017-09-25) [Lookup]

[not loaded] com.github.IngmarStein.Monolingual.Helper.plist (Ingmar Stein - installed 2016-03-24) [Lookup]

[not loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]

[not loaded] com.logmein.logmeinblanker.plist (? faf8edfe 8146edd4 - installed 2014-10-06) [Lookup]

[not loaded] com.logmein.logmeinserver.plist (? e738bb70 990fe868 - installed 2014-10-06) [Lookup]

[not loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2016-03-18) [Lookup]

[not loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-05-07) [Lookup]

[not loaded] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-01-02) [Lookup]

[not loaded] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-01-02) [Lookup]

[not loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-12) [Lookup]

[not loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]

[not loaded] com.olympus.AuthHelper2.helper.plist (Olympus Corporation - installed 2016-10-13) [Lookup]

[not loaded] com.paragon-software.NTFS.fsnotify.daemon.plist (? 66744841 b1cb5590 - installed 2016-08-29) [Lookup]

[not loaded] com.paragon.NTFS.launch.plist (Apple, Inc. - installed 2017-12-01)

[not loaded] com.seagate.TBDecorator.plist (? 595582c 212092b1 - installed 2015-11-02) [Lookup]

[not loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2016-09-19) [Lookup]

[not loaded] org.tcpdump.chmod_bpf.plist (Shell Script a9f8244f - installed 2016-01-17) [Lookup]

User Launch Agents: ⓘ

[not loaded] com.avast.home.userinit.plist (Shell Script 5a49ff78 - installed 2017-12-20) [Lookup]

[not loaded] com.avast.osx.secureline.home.userinit.plist (Shell Script 609245fb - installed 2017-10-25) [Lookup]

[not loaded] com.hp.devicemonitor.plist (HP Inc. - installed 2018-01-03) [Lookup]

[not loaded] com.seagate.dashboard.plist (Seagate Technologies LLC - installed 2017-09-03) [Lookup]

[not loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-12-25) [Lookup]

User Login Items: ⓘ

Android File Transfer Agent Application

(~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

iTunesHelper Application (Apple, Inc. - installed 2017-12-07)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Safari Application

(/Applications/Safari.app)

Fitbit Connect Menubar Helper Application (Fitbit, Inc. - installed 2017-10-07)

(/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)

Printer Pro Desktop Application

(/Applications/Printer Pro Desktop.app)

iDVD Application

(/Applications/iDVD.app)

Internet Plug-ins: ⓘ

Flip4Mac WMV Plugin: 3.2.0.16 (installed 2013-05-27) [Lookup]

FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-12) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-01)

Flash Player: 28.0.0.126 (installed 2017-12-12) [Lookup]

LogMeIn: 1.0.935 (installed 2013-03-12) [Lookup]

RL Secure Plug-In Layer: Unknown (installed 2016-08-03) [Lookup]

LogMeInSafari32: 1.0.935 (installed 2013-03-12) [Lookup]

Scorch: Unknown (installed 2013-10-31) [Lookup]

SharePointBrowserPlugin: 14.7.2 (installed 2017-03-16) [Lookup]

Silverlight: 5.1.50901.0 (installed 2017-12-31) [Lookup]

iPhotoPhotocast: 7.0 (installed 2013-04-22)

User internet Plug-ins: ⓘ

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-26) [Lookup]

UploadManager: Unknown (installed 2015-11-04) [Lookup]

ContentManager: Unknown (installed 2015-11-04) [Lookup]

RocketEngine: Unknown (installed 2015-11-04) [Lookup]

Safari Extensions: ⓘ

[not loaded] StartPage HTTPS - Surfboard B.V. - https://startpage.com (installed 2014-02-08)

[disabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2016-12-21)

[not loaded] Ghostery - GHOSTERY, Inc. - https://www.ghostery.com/ (installed 2015-09-18)

[disabled] Grammarly for Safari - Grammarly - https://www.grammarly.com (installed 2017-12-21)

[not loaded] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2016-04-01)

[not loaded] Video Converter - Wondershare - http://www.wondershare.com (installed 2015-12-29)

[disabled] LastPass - LastPass - https://lastpass.com/ (installed 2017-12-02)

3rd Party Preference Panes: ⓘ

AppTrap (installed 2017-12-04) [Lookup]

Flash Player (installed 2017-11-27) [Lookup]

Flip4Mac WMV (installed 2013-03-29) [Lookup]

FUSE for macOS (installed 2016-09-06) [Lookup]

Paragon NTFS for Mac® (installed 2016-10-10) [Lookup]

Seagate Dashboard for Mac OSX (installed 2017-05-11) [Lookup]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 499.25 GB Disk used: 406.30 GB

Destinations:

Seagate Backup Plus Drive [Local]

Total size: 999.86 GB

Total number of backups: 5

Oldest backup: 31/07/2017, 14:22

Last backup: 31/12/2017, 16:51

Size of backup disk: Too small

Backup size 999.86 GB < (Disk used 406.30 GB X 3)

Top Processes by CPU: ⓘ

1% WindowServer

1% fontd

0% launchd

0% kernel_task

0% SystemUIServer

Top Processes by Memory: ⓘ

474 MB kernel_task

120 MB WindowServer

98 MB Mail

84 MB com.apple.WebKit.WebContent

Top Processes by Network Use: ⓘ

Input Output Process name

190 KB 63 KB mDNSResponder

190 KB 8 KB Mail

5 KB 6 KB apsd

3 KB 2 KB netbiosd

1 KB 2 KB usbmuxd

Top Processes by Energy Use: ⓘ

2.26 WindowServer

0.04 mDNSResponder

0.02 syslogd

0.02 notifyd

Virtual Memory Information: ⓘ

1.92 GB Available RAM

249 MB Free RAM

2.08 GB Used RAM

1.67 GB Cached files

0 B Swap Used

Software installs (last 30 days): ⓘ

Blackmagic DaVinci Resolve: 14.1.1 (installed 2017-12-04)

Adobe Flash Player: (installed 2017-12-12)

The Unarchiver: 3.11.3 (installed 2017-12-12)

Memory Clean 2: 1.5 (installed 2017-12-29)

Microsoft Silverlight Internet Browser Plugin: 5.1.50901.0 (installed 2017-12-31)

Malwarebytes for Mac: (installed 2018-01-02)

Install information may not be complete.

Reply

Answer 11

Vandestadt Author

Level 1

14 points

Jan 4, 2018 10:27 AM in response to Eric Root

Hi Again Eric

I did as requested with no luck on this particular website. I downloaded both EasyFind & Find any file.

& cleared out Avast, Avira but not sure about cleanmymac.

Rebooted to retry the website then ran Etrecheck again and the below is the result. It is saying performance below average. Any ideas as to why?

I really do appreciate the time & support you are providing me.

EtreCheck version: 3.4.6 (460)

Report generated 2018-01-04 18:07:17

Download EtreCheck from https://etrecheck.com

Runtime: 9:11

Performance: Below Average

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Computer is too slow

Hardware Information: ⓘ

iMac (21.5-inch, Mid 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac12,1

1 2.5 GHz Intel Core i5 (i5-2400S) CPU: 4-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

Empty

BANK 1/DIMM1

Empty

Handoff/Airdrop2: not supported

Wireless: en1: 802.11 a/b/g/n

Video Information: ⓘ

Intel HD Graphics 3000 - VRAM: 384 MB

AMD Radeon HD 6750M - VRAM: 512 MB

iMac 1920 x 1080

Disk Information: ⓘ

WDC WD5000AAKS-402AA0 disk0: (500.11 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 499.25 GB (92.99 GB free)

(disk0s3) <not mounted> [Recovery]: 650 MB

HL-DT-STDVDRW GA32N ()

USB Information: ⓘ

USB20Bus

Apple Inc. FaceTime HD Camera (Built-in)

hub_device

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

HP Deskjet 3520 series

Apple Computer, Inc. IR Receiver

Apple Internal Memory Card Reader

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

System Software: ⓘ

macOS High Sierra 10.13.2 (17C88) - Time since boot: less than an hour

Gatekeeper: ⓘ

Mac App Store and identified developers

Kernel Extensions: ⓘ

/Library/Application Support/LogMeIn/drivers

[not loaded] com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) [Lookup]

/Library/Extensions

[loaded] com.malwarebytes.mbam.rtprotection (3.1 - SDK 10.12) [Lookup]

[not loaded] com.olympus.CamBlockCommandsDeviceUP (3.2.0 - SDK 10.11) [Lookup]

[loaded] com.paragon-software.filesystems.ntfs (14.2.288 - SDK 10.5) [Lookup]

[not loaded] com.seagate.driver.PowSecDriverCore (5.2.7 (26995) - SDK 10.4) [Lookup]

/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.7 (26995) - SDK 10.4) [Lookup]

[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.7 (26995) - SDK 10.5) [Lookup]

[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.7 (26995) - SDK 10.4) [Lookup]

/System/Library/Extensions

[not loaded] com.avira.kext.FileAccessControl (1.0.0d1 - SDK 10.9) [Lookup]

[not loaded] com.kodak.print.printerdock.merge (1.0.0) [Lookup]

Startup Items: ⓘ

ChmodBPF: Path: /Library/StartupItems/ChmodBPF

Startup items no longer function in OS X Yosemite or later

System Launch Agents: ⓘ

[not loaded] 10 Apple tasks

[loaded] 172 Apple tasks

[running] 108 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 36 Apple tasks

[loaded] 188 Apple tasks

[running] 108 Apple tasks

Launch Agents: ⓘ

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-09-28) [Lookup]

[not loaded] com.logmein.logmeingui.plist (? c7e02357 b05ea497 - installed 2014-10-06) [Lookup]

[not loaded] com.logmein.logmeinguiagent.plist (? de1db91 ab694963 - installed 2014-10-06) [Lookup]

[not loaded] com.logmein.logmeinguiagentatlogin.plist (? f1ea1fb1 ab694963 - installed 2014-10-06) [Lookup]

[running] com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-01-02) [Lookup]

[running] com.paragon-software.NTFS.fsnotify.agent.plist (? dcda45f4 848b1897 - installed 2016-10-10) [Lookup]

[loaded] com.paragon-software.facebook.agent.plist (? 95fb0bd4 e9648c48 - installed 2016-10-10) [Lookup]

Launch Daemons: ⓘ

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-11-27) [Lookup]

[running] com.cleverfiles.cfbackd.plist (Justin Johnson - installed 2016-12-10) [Lookup]

[running] com.fitbit.galileod.plist (Fitbit, Inc. - installed 2017-09-25) [Lookup]

[loaded] com.github.IngmarStein.Monolingual.Helper.plist (Ingmar Stein - installed 2016-03-24) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]

[not loaded] com.logmein.logmeinblanker.plist (? faf8edfe 8146edd4 - installed 2014-10-06) [Lookup]

[not loaded] com.logmein.logmeinserver.plist (? e738bb70 990fe868 - installed 2014-10-06) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2016-03-18) [Lookup]

[loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-05-07) [Lookup]

[running] com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-01-02) [Lookup]

[running] com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-01-02) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-12) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]

[loaded] com.olympus.AuthHelper2.helper.plist (Olympus Corporation - installed 2016-10-13) [Lookup]

[running] com.paragon-software.NTFS.fsnotify.daemon.plist (? 66744841 b1cb5590 - installed 2016-08-29) [Lookup]

[loaded] com.paragon.NTFS.launch.plist (Apple, Inc. - installed 2017-12-01)

[running] com.seagate.TBDecorator.plist (? 595582c 212092b1 - installed 2015-11-02) [Lookup]

[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2016-09-19) [Lookup]

[loaded] org.tcpdump.chmod_bpf.plist (Shell Script a9f8244f - installed 2016-01-17) [Lookup]

User Launch Agents: ⓘ

[running] com.hp.devicemonitor.plist (HP Inc. - installed 2018-01-04) [Lookup]

[failed] com.seagate.dashboard.plist (Seagate Technologies LLC - installed 2017-09-03) [Lookup]

[loaded] com.skype.skype.shareagent.plist (Skype Communications S.a.r.l - installed 2017-12-25) [Lookup]

User Login Items: ⓘ

Printer Pro Desktop Application

(/Applications/Printer Pro Desktop.app)

iDVD Application

(/Applications/iDVD.app)

Android File Transfer Agent Application

(~/Library/Application Support/Google/Android File Transfer/Android File Transfer Agent.app)

iTunesHelper Application (? 0 - installed 2017-12-07)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Fitbit Connect Menubar Helper Application (Fitbit, Inc. - installed 2017-10-07)

(/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)

Safari Application

(/Applications/Safari.app)

HP Device Monitor SMLoginItem - Hidden (HP Inc. - installed 2017-11-07)

(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Help ers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)

goproapp.devicedetection SMLoginItem - Hidden (Woodman Labs, Inc. - installed 2017-09-03)

(/Applications/GoPro Quik.app/Contents/Library/LoginItems/goproapp.devicedetection.app)

Internet Plug-ins: ⓘ

Flip4Mac WMV Plugin: 3.2.0.16 (installed 2013-05-27) [Lookup]

FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-12) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-01)

Flash Player: 28.0.0.126 (installed 2017-12-12) [Lookup]

LogMeIn: 1.0.935 (installed 2013-03-12) [Lookup]

RL Secure Plug-In Layer: Unknown (installed 2016-08-03) [Lookup]

LogMeInSafari32: 1.0.935 (installed 2013-03-12) [Lookup]

Scorch: Unknown (installed 2013-10-31) [Lookup]

SharePointBrowserPlugin: 14.7.2 (installed 2017-03-16) [Lookup]

Silverlight: 5.1.50901.0 (installed 2017-12-31) [Lookup]

iPhotoPhotocast: 7.0 (installed 2013-04-22)

User internet Plug-ins: ⓘ

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-26) [Lookup]

UploadManager: Unknown (installed 2015-11-04) [Lookup]

ContentManager: Unknown (installed 2015-11-04) [Lookup]

RocketEngine: Unknown (installed 2015-11-04) [Lookup]

Safari Extensions: ⓘ

[not loaded] StartPage HTTPS - Surfboard B.V. - https://startpage.com (installed 2014-02-08)

[disabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2016-12-21)

[not loaded] Ghostery - GHOSTERY, Inc. - https://www.ghostery.com/ (installed 2015-09-18)

[disabled] Grammarly for Safari - Grammarly - https://www.grammarly.com (installed 2017-12-21)

[not loaded] AdBlock - BetaFish, Inc. - https://getadblock.com (installed 2016-04-01)

[not loaded] Video Converter - Wondershare - http://www.wondershare.com (installed 2015-12-29)

[disabled] LastPass - LastPass - https://lastpass.com/ (installed 2017-12-02)

3rd Party Preference Panes: ⓘ

AppTrap (installed 2017-12-04) [Lookup]

Flash Player (installed 2017-11-27) [Lookup]

Flip4Mac WMV (installed 2013-03-29) [Lookup]

FUSE for macOS (installed 2016-09-06) [Lookup]

Paragon NTFS for Mac® (installed 2016-10-10) [Lookup]

Seagate Dashboard for Mac OSX (installed 2017-05-11) [Lookup]

Time Machine: ⓘ

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO - Auto backup turned off

Volumes being backed up:

Macintosh HD: Disk size: 499.25 GB Disk used: 406.26 GB

Destinations:

Seagate Backup Plus Drive [Local]

Total size: 999.86 GB

Total number of backups: 5

Oldest backup: 31/07/2017, 14:22

Last backup: 31/12/2017, 16:51

Size of backup disk: Too small

Backup size 999.86 GB < (Disk used 406.26 GB X 3)

Top Processes by CPU: ⓘ

5% kernel_task

4% helpd

2% WindowServer

2% HP Device Monitor

1% RTProtectionDaemon

Top Processes by Memory: ⓘ

545 MB kernel_task

97 MB Finder

92 MB Mail

77 MB Safari

77 MB Microsoft Word

Top Processes by Network Use: ⓘ

Input Output Process name

143 KB 38 KB mDNSResponder

136 KB 9 KB Mail

5 KB 5 KB apsd

1 KB 2 KB usbmuxd

0 B 72 B SystemUIServer

Top Processes by Energy Use: ⓘ

4.78 WindowServer

3.34 mds

1.62 HP Device Monitor

0.90 helpd

Virtual Memory Information: ⓘ

1.29 GB Available RAM

17 MB Free RAM

2.71 GB Used RAM

1.27 GB Cached files

0 B Swap Used

Software installs (last 30 days): ⓘ

Adobe Flash Player: (installed 2017-12-12)

The Unarchiver: 3.11.3 (installed 2017-12-12)

Memory Clean 2: 1.5 (installed 2017-12-29)

Microsoft Silverlight Internet Browser Plugin: 5.1.50901.0 (installed 2017-12-31)

Malwarebytes for Mac: (installed 2018-01-02)

EasyFind: 4.9.3 (installed 2018-01-04)

Install information may not be complete.

Diagnostics Events (last 3 days for minor events): ⓘ

2018-01-04 17:56:38 Seagate Dashboard.app Hang [Open]

2018-01-03 20:07:46 Mac Media Player.app Crash [Open]

Files deleted by EtreCheck: ⓘ

2018-01-04 16:19:53 - /Library/LaunchDaemons/com.easeus.dataprotectbackup.plist - Unknown

Reply

Answer 12

Eric Root

Level 10

685,311 points

Jan 4, 2018 5:47 PM in response to Vandestadt

You are welcome. The report performance rating is based on how long it takes the Etrechck report to run. Running High Sierra with only 4 GB of RAM may be causing that.

/System/Library/Extensions

[not loaded] com.avira.kext.FileAccessControl (1.0.0d1 - SDK 10.9) [Lookup]

One Avira file installed and at least one CleanMyMac, but I doubt they are the problem.

Try another browser as a test.

Firefox 10.9 or higher

Opera Browser 10.9 or higher

SeaMonkey 10.9 or higher

Waterfox 10.8 or higher

Reply

Answer 13

Vandestadt Author

Level 1

14 points

Jan 5, 2018 11:06 AM in response to Eric Root

Hi Eric

I downloaded Firefox and retried the website. The actual page is now clean with no images or question marks appearing, so I am unable to move onto the next page at all as in these boxes was one concerning my projects & clicking on it took me into an open project.

I Then downloaded & tried sea monkey and exactly the same thing is happening. So really no further forward.

I have looked at the RAM situation and am going to upgrade the ram asap.

Reply