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Very slow working High Sierra on MBP mid-2012

Please help with this issue.

Etrecheck run shows this:


EtreCheck version: 3.4.6 (460)

Report generated 2018-01-01 11:36:22

Download EtreCheck from https://etrecheck.com

Runtime: 7:27

Performance: Below Average


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Computer is too slow


Hardware Information: β“˜

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2.9 GHz Intel Core i7 (i7-3520M) CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Check Battery - Cycle count = 897

iCloud Quota: 35.39 GB available


Video Information: β“˜

Intel HD Graphics 4000 - VRAM: 1536 MB

Color LCD 1280 x 800


Disk Information: β“˜

APPLE HDD HTS547575A9E384 disk0: (750.16 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 749.30 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB


HL-DT-ST DVDRW GS31N ()


USB Information: β“˜

USB20Bus

hub_device

hub_device

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

Apple Inc. FaceTime HD Camera (Built-in)

USB30Bus


Thunderbolt Information: β“˜

Apple Inc. thunderbolt_bus


Virtual disks: β“˜

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 748.93 GB (191.44 GB free)

Physical disk: disk0s2 749.30 GB Online

CleanMyMac 3 (disk2s1 - HFS+) /Volumes/CleanMyMac 3 : 80 MB (9 MB free)

Physical disk: Disk Image 80 MB (9 MB free)


System Software: β“˜

macOS High Sierra 10.13.2 (17C88) - Time since boot: about one hour


Configuration files: β“˜

/etc/sysctl.conf - File exists but not expected

/etc/hosts - Count: 17


Gatekeeper: β“˜

Mac App Store and identified developers


Kernel Extensions: β“˜

/Library/Application Support/VirtualBox

[not loaded] org.virtualbox.kext.VBoxDrv (4.3.10) [Lookup]

[not loaded] org.virtualbox.kext.VBoxNetAdp (4.3.10) [Lookup]

[not loaded] org.virtualbox.kext.VBoxNetFlt (4.3.10) [Lookup]

[not loaded] org.virtualbox.kext.VBoxUSB (4.3.10) [Lookup]


/System/Library/Extensions

[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.3.26) [Lookup]

[not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (ZTEDriver_MacV1.3.26) [Lookup]

[not loaded] com.zte.driver.cdc_ecm_qmi (1.0.19) [Lookup]

[not loaded] com.zte.driver.cdc_usb_bus (1.0.19) [Lookup]


System Launch Agents: β“˜

[not loaded] 8 Apple tasks

[loaded] 169 Apple tasks

[running] 113 Apple tasks


System Launch Daemons: β“˜

[not loaded] 37 Apple tasks

[loaded] 181 Apple tasks

[running] 113 Apple tasks


Launch Agents: β“˜

[not loaded] com.divx.update.agent.plist (DivX, LLC - installed 2016-02-23) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 2aacdeb9 72ac4dde - installed 2017-10-26) [Lookup]


Launch Daemons: β“˜

[loaded] com.adobe.SwitchBoard.plist (? 68cad67 0 - installed 2012-11-11) [Lookup]

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-11-28) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-01-01) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-06) [Lookup]


User Launch Agents: β“˜

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2012-11-11) [Lookup]

[not loaded] com.adobe.ARM.[...].plist (? 5c76f5f6 1c9bb8a9 - installed 2017-12-29) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (MacPaw Inc. - installed 2018-01-01) [Lookup]


Internet Plug-ins: β“˜

AdobeExManDetect: AdobeExManDetect 1.1.0.0 (installed 2013-12-13) [Lookup]

FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-12) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-29)

AdobePDFViewerNPAPI: 10.1.16 (installed 2015-10-26) [Lookup]

AdobePDFViewer: 10.1.16 (installed 2015-10-26) [Lookup]

DivX Web Player: 3.5.0.5 (installed 2016-02-17) [Lookup]

Flash Player: 28.0.0.126 (installed 2017-12-12) [Lookup]

OVSHelper: 1.1 (installed 2016-02-23) [Lookup]

SharePointBrowserPlugin: 14.6.1 (installed 2016-02-23) [Lookup]

Silverlight: 5.1.10411.0 (installed 2013-02-24) [Lookup]

JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-10-26) Check version


User internet Plug-ins: β“˜

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-26) [Lookup]


Safari Extensions: β“˜

[disabled] AllMyTube - Wondershare Software Co., Ltd. - http://www.wondershare.com (installed 2012-12-27)

[enabled] Grammarly for Safari - Grammarly - https://www.grammarly.com (installed 2017-12-22)


3rd Party Preference Panes: β“˜

Flash Player (installed 2017-11-28) [Lookup]

Java (installed 2017-10-26) [Lookup]


Time Machine: β“˜

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 748.93 GB Disk used: 557.50 GB

Destinations:

Data [Network]

Total size: 3.00 TB

Total number of backups: 45

Oldest backup: 10/10/16, 4:07 AM

Last backup: 12/31/17, 11:46 PM

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 748.93 GB X 3)


Top Processes by CPU: β“˜

20% sandboxd

8% com.apple.WebKit.WebContent

5% kernel_task

4% WindowServer

4% Safari


Top Processes by Memory: β“˜

812 MB kernel_task

714 MB com.apple.WebKit.WebContent

483 MB com.apple.WebKit.WebContent

430 MB com.apple.WebKit.WebContent

351 MB com.apple.WebKit.WebContent


Top Processes by Network Use: β“˜

Input Output Process name

4 MB 245 KB com.apple.WebKit.Networking

3 MB 24 KB helpd

103 KB 27 KB mDNSResponder

23 KB 991 B com.apple.Safari.SafeBrowsing.Service

4 KB 11 KB apsd


Top Processes by Energy Use: β“˜

16.88 com.apple.WebKit.WebContent

12.20 WindowServer

5.88 mds_stores

1.64 coreaudiod


Virtual Memory Information: β“˜

2.39 GB Available RAM

15 MB Free RAM

5.61 GB Used RAM

2.38 GB Cached files

0 B Swap Used


Software installs (last 30 days): β“˜

Adobe Flash Player: (installed 2017-12-12)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events): β“˜

2017-12-30 20:06:26 fud Crash [Open]

Cause: objc_msgSend() selector name: objectForKey:

2017-12-30 16:17:53 com.apple.WebKit.WebContent High CPU use [Open] [Details]


Files deleted by EtreCheck: β“˜

2017-12-31 17:51:12 - ~/Library/LaunchAgents/org.virtualbox.vboxwebsrv.plist - Unknown


Thank you a lot! And Happy New Year to all of you!

MacBook Pro (13-inch Mid 2012)

Posted on Jan 1, 2018 1:55 AM

Reply
6 replies

Jan 1, 2018 2:27 AM in response to dominic23

Thank you a lot for your prompt answer. CleanMyMac is uninstalled. Here is the result:

EtreCheck version: 3.4.6 (460)

Report generated 2018-01-01 12:24:59

Download EtreCheck from https://etrecheck.com

Runtime: 6:40

Performance: Below Average


Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.


Problem: Computer is too slow


Hardware Information: β“˜

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2.9 GHz Intel Core i7 (i7-3520M) CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Handoff/Airdrop2: supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Check Battery - Cycle count = 897

iCloud Quota: 35.39 GB available


Video Information: β“˜

Intel HD Graphics 4000 - VRAM: 1536 MB

Color LCD 1280 x 800


Disk Information: β“˜

APPLE HDD HTS547575A9E384 disk0: (750.16 GB) (Rotational)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 749.30 GB

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB


HL-DT-ST DVDRW GS31N ()


USB Information: β“˜

USB20Bus

hub_device

hub_device

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

Apple Inc. FaceTime HD Camera (Built-in)

USB30Bus


Thunderbolt Information: β“˜

Apple Inc. thunderbolt_bus


Virtual disks: β“˜

Macintosh HD (disk1 - Journaled HFS+) / [Startup]: 748.93 GB (191.38 GB free)

Physical disk: disk0s2 749.30 GB Online

CleanMyMac 3 (disk2s1 - HFS+) /Volumes/CleanMyMac 3 : 80 MB (9 MB free)

Physical disk: Disk Image 80 MB (9 MB free)


System Software: β“˜

macOS High Sierra 10.13.2 (17C88) - Time since boot: about one hour


Configuration files: β“˜

/etc/sysctl.conf - File exists but not expected

/etc/hosts - Count: 17


Gatekeeper: β“˜

Mac App Store and identified developers


Kernel Extensions: β“˜

/Library/Application Support/VirtualBox

[not loaded] org.virtualbox.kext.VBoxDrv (4.3.10) [Lookup]

[not loaded] org.virtualbox.kext.VBoxNetAdp (4.3.10) [Lookup]

[not loaded] org.virtualbox.kext.VBoxNetFlt (4.3.10) [Lookup]

[not loaded] org.virtualbox.kext.VBoxUSB (4.3.10) [Lookup]


/System/Library/Extensions

[not loaded] com.ZTE.driver.ZTEUSBCDCACMData (ZTEDriver_MacV1.3.26) [Lookup]

[not loaded] com.ZTE.driver.ZTEUSBMassStorageFilter (ZTEDriver_MacV1.3.26) [Lookup]

[not loaded] com.zte.driver.cdc_ecm_qmi (1.0.19) [Lookup]

[not loaded] com.zte.driver.cdc_usb_bus (1.0.19) [Lookup]


System Launch Agents: β“˜

[not loaded] 8 Apple tasks

[loaded] 171 Apple tasks

[running] 111 Apple tasks


System Launch Daemons: β“˜

[not loaded] 37 Apple tasks

[loaded] 182 Apple tasks

[running] 112 Apple tasks


Launch Agents: β“˜

[not loaded] com.divx.update.agent.plist (DivX, LLC - installed 2016-02-23) [Lookup]

[loaded] com.oracle.java.Java-Updater.plist (? 2aacdeb9 72ac4dde - installed 2017-10-26) [Lookup]


Launch Daemons: β“˜

[loaded] com.adobe.SwitchBoard.plist (? 68cad67 0 - installed 2012-11-11) [Lookup]

[loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2017-11-28) [Lookup]

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-10-13) [Lookup]

[loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e afb3bef0 - installed 2010-08-25) [Lookup]

[loaded] com.oracle.java.Helper-Tool.plist (Shell Script e3fefdd2 - installed 2017-09-06) [Lookup]


User Launch Agents: β“˜

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2012-11-11) [Lookup]

[not loaded] com.adobe.ARM.[...].plist (? 5c76f5f6 1c9bb8a9 - installed 2017-12-29) [Lookup]


User Login Items: β“˜

Wondershare Helper Compact Application

(~/Library/Application Support/Helper/Wondershare Helper Compact.app)


Internet Plug-ins: β“˜

AdobeExManDetect: AdobeExManDetect 1.1.0.0 (installed 2013-12-13) [Lookup]

FlashPlayer-10.6: 28.0.0.126 (installed 2017-12-12) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-12-29)

AdobePDFViewerNPAPI: 10.1.16 (installed 2015-10-26) [Lookup]

AdobePDFViewer: 10.1.16 (installed 2015-10-26) [Lookup]

DivX Web Player: 3.5.0.5 (installed 2016-02-17) [Lookup]

Flash Player: 28.0.0.126 (installed 2017-12-12) [Lookup]

OVSHelper: 1.1 (installed 2016-02-23) [Lookup]

SharePointBrowserPlugin: 14.6.1 (installed 2016-02-23) [Lookup]

Silverlight: 5.1.10411.0 (installed 2013-02-24) [Lookup]

JavaAppletPlugin: Java 8 Update 151 build 12 (installed 2017-10-26) Check version


User internet Plug-ins: β“˜

CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-26) [Lookup]


Safari Extensions: β“˜

[enabled] Grammarly for Safari - Grammarly - https://www.grammarly.com (installed 2017-12-22)


3rd Party Preference Panes: β“˜

Flash Player (installed 2017-11-28) [Lookup]

Java (installed 2017-10-26) [Lookup]


Time Machine: β“˜

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 748.93 GB Disk used: 557.56 GB

Destinations:

Data [Network]

Total size: 3.00 TB

Total number of backups: 45

Oldest backup: 10/10/16, 4:07 AM

Last backup: 12/31/17, 11:46 PM

Size of backup disk: Excellent

Backup size 3.00 TB > (Disk size 748.93 GB X 3)


Top Processes by CPU: β“˜

16% WindowServer

3% kernel_task

2% launchd

0% identityservicesd

0% Safari


Top Processes by Memory: β“˜

833 MB kernel_task

437 MB com.apple.WebKit.WebContent

392 MB com.apple.WebKit.WebContent

358 MB com.apple.WebKit.WebContent

289 MB com.apple.WebKit.WebContent




Top Processes by Network Use: β“˜

Input Output Process name

5 MB 217 KB com.apple.WebKit.Networking

182 KB 28 KB mDNSResponder

6 KB 13 KB apsd

12 KB 2 KB SocialPushAgent

10 KB 2 KB com.apple.Safari.SearchHelper


Top Processes by Energy Use: β“˜

18.38 WindowServer

0.50 Safari

0.32 com.apple.WebKit.Networking

0.20 nsurlstoraged


Virtual Memory Information: β“˜

2.55 GB Available RAM

357 MB Free RAM

5.45 GB Used RAM

2.20 GB Cached files

0 B Swap Used


Software installs (last 30 days): β“˜

Adobe Flash Player: (installed 2017-12-12)


Install information may not be complete.


Diagnostics Events (last 3 days for minor events): β“˜

2017-12-30 20:06:26 fud Crash [Open]

Cause: objc_msgSend() selector name: objectForKey:

2017-12-30 16:17:53 com.apple.WebKit.WebContent High CPU use [Open] [Details]


Files deleted by EtreCheck: β“˜

2017-12-31 17:51:12 - ~/Library/LaunchAgents/org.virtualbox.vboxwebsrv.plist - Unknown

Jan 1, 2018 7:15 AM in response to IS79

1. Battery may need to be replaced.

2. Reset SMC. Choose the method for β€œIf the battery is non-removable”.

https://support.apple.com/en-us/HT201295


3. Start up in Safe Mode. https://support.apple.com/en-us/HT201262

Once in Safe Mode, click the β€œRestart” button at the bottom.


4. Repair Disk. https://support.apple.com/guide/disk-utility/repair-a-disk-dskutl1040/mac

Jan 21, 2018 1:59 AM in response to dominic23

Dear dominic23,

Thank you once again for your support.

The error of the battery is quite old (about 3 years) and I dn't know why; I am quite happy with the battery performance even now; I mean that the error of the battery was here before installing the High Sierra and the computer performance was quite good.

I have done all the other points (2,3,4) and only a little bit of improvement. Etre check still shows a performance "bellow average" and the system is still slow.

Very slow working High Sierra on MBP mid-2012

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