Error code 0x0000004

My iMac is crashing often when using:

Sketchbook pro or even trying to install Adobe illustrator.

The following code is given:


Here is an extract of message sent...


Logical CPU: 0

Error Code: 0x00000004

Trap Number: 14


External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 8623

thread_create: 0

thread_set_state: 0



VM Region Summary:

ReadOnly portion of Libraries: Total=233.7M resident=0K(0%) swapped_out_or_unallocated=233.7M(100%)

Writable regions: Total=51.5M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=51.5M(100%)

VIRTUAL REGION

REGION TYPE SIZE COUNT (non-coalesced)

=========== ======= =======

Activity Tracing 256K 2

CoreServices 28K 2

Kernel Alloc Once 8K 2

MALLOC 40.1M 18

MALLOC guard page 48K 13

Stack 11.0M 9

Stack Guard 56.0M 8

VM_ALLOCATE 36K 3

__DATA 10.2M 211

__FONT_DATA 4K 2

__LINKEDIT 73.8M 4

__OBJC 3380K 82

__TEXT 159.9M 217

__UNICODE 560K 2

mapped file 274.8M 189

shared memory 596K 8

=========== ======= =======

TOTAL 630.6M 756



Model: iMac14,2, BootROM IM142.0123.B00, 4 processors, Intel Core i5, 3,4 GHz, 8 GB, SMC 2.15f7

Graphics: NVIDIA GeForce GTX 775M, NVIDIA GeForce GTX 775M, PCIe, 2 GB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x02FE, 0x45424A3430554738454655352D474E4C2D46

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x111), Broadcom BCM43xx 1.0 (7.77.37.5.1a3)

Bluetooth: Version 6.0.2f2, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en1

Serial ATA Device: APPLE HDD WD10EZES-40UFAA0, 1 TB

USB Device: USB 3.0 Bus

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: FaceTime HD Camera (Built-in)

USB Device: iPhone

USB Device: Intuos5 touch M

Thunderbolt Bus: iMac, Apple Inc., 23.10

iMac (27-inch, Late 2013), macOS High Sierra (10.13.2), null

Posted on Jan 2, 2018 9:47 AM

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Error code 0x0000004

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