Up Next feature broken on Apple TV 4th Gen

Any chance you have the Disney Now app installed on your Apple TV? I deleted it and Up Next functionality was restored.

This is not an answer, I'm afraid, but it is an observation that the Up Next feature is new, erratic and needs work. It will improve over time I'm sure. Mine only updates sometimes, for some channels.

I have been having the same problem for the past three days. I erased my Apple TV settings and contents and it started working for an hour. Then I read your comment and I deleted the DisneyNow app and restarted my Apple TV and now the TV App is working. I’ll keep everyone posted but there might be something wrong with the Disney Now app. And I forgot to mention that Siri wasn’t working (she wasn’t pulling up shows for me) and now that is working.

It worked! 🤗 I deleted the Disney Now app and it fixed the Up Next feature. So strange. How did you figure out that was the culprit? Hopefully the bug gets fixed soon. There will be anarchy in our house if we can't use Disney Now. 😂

Yep, I tried reinstalling DisneyNow and it immediately broke Up Next again. I know what you mean about keeping the little one happy. The best alternative I could find was the Disney Junior app. It's not as organized and the interface is annnoying, but it seems to have all the shows toddlers love.

We’ve had the same problem for almost a week but it’s only on one of our Apple TVs. We have 3 identical Apple TV 4s and the other two are just fine. Deleting DisneyNow does fix it, but to avoid mutiny at my house DisneyNow must take pecident over the TV app.

Hello? Apple? Can we get some help here?

I just received a brand new Apple TV on Sunday, so I didn't have many apps installed before the issue started. I reset the device multiple times and spoke with AppleCare support twice today before I discovered that it was likely an app that was causing the issue. I went one by one until Up Next broke and discovered it was Disney Now. I reached out to the Disney Now App feedback form with detailed information describing the issue this afternoon. I will also follow up with AppleCare support tomorrow with your confirmation of a resolution on this thread. I have an open case number they created as part of my call with them earlier today. Totally agree this will cause chaos with the kids until it's resolved. Hopefully Apple can work with Disney and release an update very soon!

Deleting DisneyNow did the trick for me, too! I’ve been going crazy trying to figure this out. Thank you!

Like someone else said, I have two Apple TVs, but only one of them was having the issue.

I’m curious if it has to do with the provider sign in. We’ve recently changed our provider account to access DisneyNow... anyone else made any changes recently?

I'm having the same issue, Disney now up next it's broken on Apple tv, deleting the app did nothing for me. It doesn't even show on the settings. No Disney anywhere

Mine just started doing the same thing, sometime in the last 2-3 days. Software is up to date, I've tried rebooting it several times.

Keep me posted on what they tell you.

Deleting DisneyNOW worked in our home as well.

Looks like we will have to redownload//delete, rinse, repeat until apple fixes the issue.

I deleted the DisneyNOW app and that fixed the UpNext issue on my AppleTV 4K.

Well, I’ll be! Deleted Disney Now and it solved the issue. Thanks for the answer because I would have NEVER figured that one out on my own.