picture import freezes when using window 10 photos app

Question

Level 1

10 points

picture import freezes when using window 10 photos app

When using the windows 10 photos app to import pictures from my iPhone 7 to my pc, why does the import stop and cannot be restarted?

iPhone 7, iOS 11.2.1

Posted on Jan 2, 2018 4:45 PM

Reply

Answer 1

Best reply

rose_10

Community Specialist

Jan 3, 2018 4:48 PM in response to Pajakgm

Hey Pajakgm,

If I understand correctly, you are trying to import your photos from your iPhone to your Windows computer, but in the process, the import stops. There are a couple things you can try that may be able to help. I would recommend you read these articles and use them to help troubleshoot the issue.

Import to your PC

You can import photos to your PC by connecting your device to your computer and using Windows Photo Gallery:

Make sure that you have the latest version of iTunes on your PC. Importing photos to your PC requires iTunes 12.5.1 or later.

Connect your iPhone, iPad, or iPod touch to your PC with a USB cable.

You might need to unlock your iOS device using your passcode.

You might also see a prompt on the iOS device asking you to Trust This Computer. Tap Trust or Allow to continue.

Then, follow the steps in these Microsoft knowledge base articles to learn how to import photos to Windows Photo Gallery:

Windows 10

Windows 8

Windows 7

When you import videos from your iOS device to your PC, some might be rotated incorrectly in Windows Photo Gallery. You can add these videos to iTunes to play them in the correct orientation.

Photos and videos that you sync from your computer to your iOS device using iTunes can't be imported back to your computer.

Transfer photos and videos from your iPhone, iPad, or iPod touch
If you can't import photos from your iPhone, iPad, or iPod touch to your computer

Thank you for using Apple Support Communities. Have a good one.

Reply