Itunes Producer login failed

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Level 1

6 points

Itunes Producer login failed

Can not login to Itunes Producer (version 3.0 - OSX v10.9.5).

I keep geting error message saying the Apple ID is wrong, but I am able to logon to Itunes Connect and my Apple Account with the exact same Apple ID and password.

We are able to reproduce the error on 2 different MacBooks (OSX v10.9.5) and with 2 different apple ID´s so the issue is not related to the Apple ID or the MacBooks.

Clearing cache or restarting the Mac is not helping either.

Any solutions to how we can fix this problem ?

MacBook, Itunes Producer

Posted on Jan 3, 2018 7:14 AM

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Answer 1

RCAustin

Level 4

1,151 points

Jan 4, 2018 1:31 AM in response to SanniReimer

1) Make sure your account is in effect and contracts up to date in iTunes Connect

2) Sign in to appleid.apple.com to see if you have two-factor authentication or two-step verification enabled. If you do, you’ll have to create/use an app-specific password or disable 2FA/2SV

3) Call Apple to make sure you haven’t created multiple accounts

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